PayPal responds to Internet fury over its new terms of service

allheart55 (Cindy E)

allheart55 (Cindy E)

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Earlier this week, PayPal was lambasted for its new user agreement which allowed the online payments company to robocall and autotext customers at will.

What was particularly jarring about the user agreement — set to go into effect on July 1 — is that PayPal reserved the right to contact customers not just for account problems, but also for surveys and promotions. Even worse, PayPal brazenly advised users who weren’t on board with the new agreement that they should simply close their account and move it along.

Naturally, news of PayPal’s new TOS caused something of an uproar online. Thankfully, PayPal has since realized that forcing users to accept automated texts and phone calls wasn’t the wisest of business decisions.

A PayPal spokesperson provided the following statement to BGR earlier today: “Our policy is to honor customers’ requests to decline to receive auto-dialed or prerecorded calls.”

This is reassuring, especially in light of reports that PayPal wasn’t originally on board with letting users opt-out.

To wit, Credit.com posted the following yesterday:

When PayPal consumer Robert Pascarella questioned PayPal about the terms of service on the company’s Facebook page recently, he requested an opt-out for the provision and was shot down.

“Regrettably, there isn’t an opt out option to certain items within our User Agreement,” PayPal responded. When he objected, PayPal posted directions for closing his account.

It remains to be seen, though, how straightforward and visible the opt-out process will be.

This article was originally published on BGR.com
 
I use paypal but give them a phone number that was disconnected years ago.
 
I closed my Paypal account because of this. I still can use it when a merchant requires it, but, I use it with my credit card.

I've had the account forever and used it for just about everything I bought online. It's all over now and to be honest so far I haven't missed it.
 
I use a Debit card with a small amount in it so if something goes wrong I don't lose that much.
I just keep topping it up.
 
DSTM said:
I use a Debit card with a small amount in it so if something goes wrong I don't lose that much.
I just keep topping it up.
Click to expand...

Dougie, I don't know if credit and debit cards differ in Australia.
Here in the USA, "guru money experts" advise that credit
cards offer more protection than debit cards.

My credit card company stuck up for me at least twice about
credit-card charges. And I like the free one-year warranty
extensions some offer over and above any manufacture
warranty. And the cash rewards programs allow a little
splurge now and then, especially if you pay off the balance
each month.

I don't like to carry or handle cash and use a credit card
whenever possible. A monthly credit card statement confirms
where/what I purchased last month and may remind me to
rein in spending in certain categories.
 
Hi Lina.
I use my credit card with companies I know and pay for my utilities. One off buying I use my Debit card.
My credit card has a high limit and I don't want to fall victim to a dodgy company. Being in Australia it would be near impossible to recover funds half way around the world.
 
DSTM said:
Hi Lina.
I use my credit card with companies I know and pay for my utilities. One off buying I use my Debit card.
My credit card has a high limit and I don't want to fall victim to a dodgy company. Being in Australia it would be near impossible to recover funds half way around the world.
Click to expand...

That's unfortunate, Dougie. :(

I wonder if my credit card company would support a purchase I
charge as a tourist in Australia or anywhere abroad? Because I
am no longer able to do any long-distance traveling, I won't have
to worry about that.
:boohoo:
 
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