C
CharlesR
Hello,
I am visiting my wife from overseas, and was checking her family notebook that is used almost entirely by her sons, and found two problems which may or may not be related:
1. Hard drive: The OS (C
drive on the HP notebook is almost completely full, with only 2.44 GB of the 73 GB capacity available, but when I check the (C drive under OS it doesn't list anywhere near 70 GB of data in the files it shows for the C: drive.
2. Updates: The notebook errors out whenever I try to install Microsoft .NET Framework updates, producing a "Code 13EC Unknown error. I checked the update logs, and .NET updates have been failing for several months, possibly because the OS C: drive is so full, but I am not sure. Below are the results I got when I used a Windows utility to try and fix the update problem. I would appreciate any suggestions, information, or questions anyone has to offer.
Problems installing recent
updates
Not fixed
Repair Windows Update
Completed
Check for missing or corrupt
files
Detected
Repair missing or corrupt files
Completed
Some security settings are
missing or have been changed
Fixed
Reset security settings
Completed
Service registration is
missing or corrupt
Fixed
Reset service registration
Completed
Windows Update error
0x80070057(2014-03-02-T-10_08_29A)
Fixed
Resetting Windows Update data store
Completed
Problems installing recent updates
Fixed
Repair Windows Update
Completed
Problems installing recent updates
Fixed
Repair Windows Update
Completed
Potential issues that were checked
Windows Update environment variables are
incorrect
Issue not present
Windows Update services are not running
Issue not present
Cryptographic service components are not
registered
Issue not present
Issues found
Detection
details
5
Problems installing recent
updates
Not fixed
Repair Windows Update
Completed
Repair Windows
Update services and
dependencies
5
Check for missing or corrupt
files
Detected
Repair missing or corrupt files
Completed
SFC Output
Output: Windows Resource Protection could not start the repair
service.
6
Some security settings are missing
or have been changed
Fixed
6
Service registration is missing or
corrupt
Fixed
6
Windows Update error
0x80070057(2014-03-02-T-10_08_29A)
Fixed
6
Problems installing recent
updates
Fixed
6
Problems installing recent
updates
Fixed
Potential issues that were checked
Detection details
Windows Update environment variables
are incorrect
Issue not present
Windows Update services are not
running
Issue not present
Cryptographic service components are
not registered
Issue not present
Detection details
Error Report
RootCause: RC_DataStore
ErrorCode: 0x80070057
TimeDetected: 2014-03-02-T-10:08:29A
Collected File
File Name: CheckSURLog.cab
Collection information
Computer Name:
Windows Version:
6.1
Architecture:
amd64
Time:
Sunday, March 02, 2014 10:08:16
AM
Continue reading...
I am visiting my wife from overseas, and was checking her family notebook that is used almost entirely by her sons, and found two problems which may or may not be related:
1. Hard drive: The OS (C
drive on the HP notebook is almost completely full, with only 2.44 GB of the 73 GB capacity available, but when I check the (C drive under OS it doesn't list anywhere near 70 GB of data in the files it shows for the C: drive.2. Updates: The notebook errors out whenever I try to install Microsoft .NET Framework updates, producing a "Code 13EC Unknown error. I checked the update logs, and .NET updates have been failing for several months, possibly because the OS C: drive is so full, but I am not sure. Below are the results I got when I used a Windows utility to try and fix the update problem. I would appreciate any suggestions, information, or questions anyone has to offer.
Problems installing recent
updates
Not fixed
Repair Windows Update
Completed
Check for missing or corrupt
files
Detected
Repair missing or corrupt files
Completed
Some security settings are
missing or have been changed
Fixed
Reset security settings
Completed
Service registration is
missing or corrupt
Fixed
Reset service registration
Completed
Windows Update error
0x80070057(2014-03-02-T-10_08_29A)
Fixed
Resetting Windows Update data store
Completed
Problems installing recent updates
Fixed
Repair Windows Update
Completed
Problems installing recent updates
Fixed
Repair Windows Update
Completed
Potential issues that were checked
Windows Update environment variables are
incorrect
Issue not present
Windows Update services are not running
Issue not present
Cryptographic service components are not
registered
Issue not present
Issues found
Detection
details
5
Problems installing recent
updates
Not fixed
Repair Windows Update
Completed
Repair Windows
Update services and
dependencies
5
Check for missing or corrupt
files
Detected
Repair missing or corrupt files
Completed
SFC Output
Output: Windows Resource Protection could not start the repair
service.
6
Some security settings are missing
or have been changed
Fixed
6
Service registration is missing or
corrupt
Fixed
6
Windows Update error
0x80070057(2014-03-02-T-10_08_29A)
Fixed
6
Problems installing recent
updates
Fixed
6
Problems installing recent
updates
Fixed
Potential issues that were checked
Detection details
Windows Update environment variables
are incorrect
Issue not present
Windows Update services are not
running
Issue not present
Cryptographic service components are
not registered
Issue not present
Detection details
Error Report
RootCause: RC_DataStore
ErrorCode: 0x80070057
TimeDetected: 2014-03-02-T-10:08:29A
Collected File
File Name: CheckSURLog.cab
Collection information
Computer Name:
Windows Version:
6.1
Architecture:
amd64
Time:
Sunday, March 02, 2014 10:08:16
AM
Continue reading...
