Offering Remote Assistance errors

[steven@wrightscape.com]

After XP SP2 is installed, attempting to offer Remote Assistance to a
network workstation produces an error "Access Denied". My user
account has full admin rights, so default rights shouldn't be the
issue, but I am trying to fins a list of potential GPO's that need to
be updated/changed to allow for successful access.

I have the Windows Firewall/ICS service disabled, as I have an
external router/firewall solution.

Any ideas?

 

[SteveL]

I am having the same problem, this started after the last set of critical
updates that occurred this last week. I do remote desktop connection via DSL
from 1 location to another. If I go to the location open the DSL
configuration page, disable the IP Passthrough reboot the unit, then I can
connect internally to mapped drives and do a remote connection internally
only.

Any help is appreciated...

Thanks

"steven@wrightscape.com" wrote:

> After XP SP2 is installed, attempting to offer Remote Assistance to a
> network workstation produces an error "Access Denied". My user
> account has full admin rights, so default rights shouldn't be the
> issue, but I am trying to fins a list of potential GPO's that need to
> be updated/changed to allow for successful access.
>
> I have the Windows Firewall/ICS service disabled, as I have an
> external router/firewall solution.
>
> Any ideas?
>

 

[SteveL]

I know belief that this is not a MS issue, it seems that my DSL provider
looses it's primary & secondary DNS names and am not able to connect, once I
reboot the modem and if the DNS names come back then I am able to connect to
the other systems on the network (workgroup).

thanks

"SteveL" wrote:

> I am having the same problem, this started after the last set of critical
> updates that occurred this last week. I do remote desktop connection via DSL
> from 1 location to another. If I go to the location open the DSL
> configuration page, disable the IP Passthrough reboot the unit, then I can
> connect internally to mapped drives and do a remote connection internally
> only.
>
> Any help is appreciated...
>
> Thanks
>
> "steven@wrightscape.com" wrote:
>
> > After XP SP2 is installed, attempting to offer Remote Assistance to a
> > network workstation produces an error "Access Denied". My user
> > account has full admin rights, so default rights shouldn't be the
> > issue, but I am trying to fins a list of potential GPO's that need to
> > be updated/changed to allow for successful access.
> >
> > I have the Windows Firewall/ICS service disabled, as I have an
> > external router/firewall solution.
> >
> > Any ideas?
> >