No Sound in WMP11 for Non-Admin User

  • Thread starter Thread starter skydiver
  • Start date Start date
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skydiver

Hi folks...

I notice a strange issue here. When I try to watch a particular website
video stream in my computer I cannot hear any sound if I'm logged with a
non-admin user account.

I have a Windows XP Pro English and IE7 and WMP 11 fully patched system. It
doesn't matter whether I'm using IE or Firefox, if I log in my admin account
I can watch the video and hear the sound without problems, but with my non
privileged user account I can just watch the video without sound.

I notice this with videos from this website:
http://noticias.uol.com.br/uolnews/
It's a Brazilian website. In order to provide examples, here are some direct
links for the videos for those who don't understand Portuguese:
http://noticias.uol.com.br/uolnews/monkey/2007/07/11/ult268u603.jhtm
http://noticias.uol.com.br/uolnews/monkey/2007/07/09/ult268u602.jhtm

When the video is playing, I can right-click it and see in the properties:
Audio Codec: Windows Media Audio 9 Voice 10 kbps, 11 kHz, mono

I don't know any other website that uses this codec so I couldn't test, but
since my computer can play it in the admin account I don't think it's a
missing codec.

When I contacted MS Support I was told to first try to install K-Lite Mega
Codec pack and try again, but I really don't want to install unnecessary
codecs in my system.

Any help would be appreciated. If more information about my system is
required just ask me.

Thanks in advance!
 
"skydiver" <skydiver@discussions.microsoft.com> wrote in message
news:98AC6666-B244-4496-9912-59785206CBAB@microsoft.com...
> Hi folks...
>
> I notice a strange issue here. When I try to watch a particular website
> video stream in my computer I cannot hear any sound if I'm logged with a
> non-admin user account.
>
> I have a Windows XP Pro English and IE7 and WMP 11 fully patched system.
> It
> doesn't matter whether I'm using IE or Firefox, if I log in my admin
> account
> I can watch the video and hear the sound without problems, but with my non
> privileged user account I can just watch the video without sound.
>
> I notice this with videos from this website:
> http://noticias.uol.com.br/uolnews/
> It's a Brazilian website. In order to provide examples, here are some
> direct
> links for the videos for those who don't understand Portuguese:
> http://noticias.uol.com.br/uolnews/monkey/2007/07/11/ult268u603.jhtm
> http://noticias.uol.com.br/uolnews/monkey/2007/07/09/ult268u602.jhtm
>
> When the video is playing, I can right-click it and see in the properties:
> Audio Codec: Windows Media Audio 9 Voice 10 kbps, 11 kHz, mono
>
> I don't know any other website that uses this codec so I couldn't test,
> but
> since my computer can play it in the admin account I don't think it's a
> missing codec.
>
> When I contacted MS Support I was told to first try to install K-Lite Mega
> Codec pack and try again, but I really don't want to install unnecessary
> codecs in my system.
>
> Any help would be appreciated. If more information about my system is
> required just ask me.
>
> Thanks in advance!
>
The windows media player newsgroup is
microsoft.public.multimedia.windows.mediaplayer; please consider
crossposting to that group. It might make you feel better to know that
Microsoft makes a list of programs that don't always work properly in
limited users accounts, which includes RealPlayer but does not list its own
Media Player.
 
"skydiver" <skydiver@discussions.microsoft.com> wrote in message
news:98AC6666-B244-4496-9912-59785206CBAB@microsoft.com...
> Hi folks...
>
> I notice a strange issue here. When I try to watch a particular website
> video stream in my computer I cannot hear any sound if I'm logged with a
> non-admin user account.
>
> I have a Windows XP Pro English and IE7 and WMP 11 fully patched system.
> It
> doesn't matter whether I'm using IE or Firefox, if I log in my admin
> account
> I can watch the video and hear the sound without problems, but with my non
> privileged user account I can just watch the video without sound.
>
> I notice this with videos from this website:
> http://noticias.uol.com.br/uolnews/
> It's a Brazilian website. In order to provide examples, here are some
> direct
> links for the videos for those who don't understand Portuguese:
> http://noticias.uol.com.br/uolnews/monkey/2007/07/11/ult268u603.jhtm
> http://noticias.uol.com.br/uolnews/monkey/2007/07/09/ult268u602.jhtm
>
> When the video is playing, I can right-click it and see in the properties:
> Audio Codec: Windows Media Audio 9 Voice 10 kbps, 11 kHz, mono
>
> I don't know any other website that uses this codec so I couldn't test,
> but
> since my computer can play it in the admin account I don't think it's a
> missing codec.
>
> When I contacted MS Support I was told to first try to install K-Lite Mega
> Codec pack and try again, but I really don't want to install unnecessary
> codecs in my system.
>
> Any help would be appreciated. If more information about my system is
> required just ask me.
>
> Thanks in advance!
Also check this help site :
http://www.microsoft.com/windows/windowsmedia/player/11/troubleshooting.aspx
..
 
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