New Wireless Mouse NOT SCROLLING! Help!

[Jay]

Got this new Microsoft Wireless optical 2000 keyboard & mouse, but the mouse
scrolling does not function!

I tried changing the settings for the middle wheel button. When I press and
hold that button it will do the function I choose. But the regular turning
the wheel does not respond!

I tried uninstalling several times all the pointing devices I had, and
installed this one again, but inteli point keep re-instaling itself when I
Windows starts. In Hardware both devices are showing without any conflict.

This is a new mouse, can I call or get any help from Microsoft or will I
need to return the set?

Thanks!

 

[smlunatick]

On Dec 24, 4:29 pm, Jay <J...@discussions.microsoft.com> wrote:
> Got this new Microsoft Wireless optical 2000 keyboard & mouse, but the mouse
> scrolling does not function!
>
> I tried changing the settings for the middle wheel button. When I press and
> hold that button it will do the function I choose. But the regular turning
> the wheel does not respond!
>
> I tried uninstalling several times all the pointing devices I had, and
> installed this one again, but inteli point keep re-instaling itself when I
> Windows starts. In Hardware both devices are showing without any conflict.
>
> This is a new mouse, can I call or get any help from Microsoft or will I
> need to return the set?
>
> Thanks!


Did you install the "Intellipoint" & "Intellitype" drivers? They
should have came with the kit or you can try to download them from
Microsoft's hardware support web site.

 

[Jay]

yes, I did.

Spoke with Microsoft; they think the scroll button is just broken.

"smlunatick" wrote:

> On Dec 24, 4:29 pm, Jay <J...@discussions.microsoft.com> wrote:
> > Got this new Microsoft Wireless optical 2000 keyboard & mouse, but the mouse
> > scrolling does not function!
> >
> > I tried changing the settings for the middle wheel button. When I press and
> > hold that button it will do the function I choose. But the regular turning
> > the wheel does not respond!
> >
> > I tried uninstalling several times all the pointing devices I had, and
> > installed this one again, but inteli point keep re-instaling itself when I
> > Windows starts. In Hardware both devices are showing without any conflict.
> >
> > This is a new mouse, can I call or get any help from Microsoft or will I
> > need to return the set?
> >
> > Thanks!
>
>
> Did you install the "Intellipoint" & "Intellitype" drivers? They
> should have came with the kit or you can try to download them from
> Microsoft's hardware support web site.
>

 

[smlunatick]

On Dec 26, 2:05 pm, Jay <J...@discussions.microsoft.com> wrote:
> yes, I did.
>
> Spoke with Microsoft; they think the scroll button is just broken.
>
>
>
> "smlunatick" wrote:
> > On Dec 24, 4:29 pm, Jay <J...@discussions.microsoft.com> wrote:
> > > Got this new Microsoft Wireless optical 2000 keyboard & mouse, but themouse
> > > scrolling does not function!
>
> > > I tried changing the settings for the middle wheel button. When I press and
> > > hold that button it will do the function I choose. But the regular turning
> > > the wheel does not respond!
>
> > > I tried uninstalling several times all the pointing devices I had, and
> > > installed this one again, but inteli point keep re-instaling itself when I
> > > Windows starts. In Hardware both devices are showing without any conflict.
>
> > > This is a new mouse, can I call or get any help from Microsoft or willI
> > > need to return the set?
>
> > > Thanks!
>
> > Did you install the "Intellipoint" & "Intellitype" drivers?  They
> > should have came with the kit or you can try to download them from
> > Microsoft's hardware support web site.- Hide quoted text -
>
> - Show quoted text -

What are "they" going to do? They should replace your kit.