New Motherboard --> Both DVD drives hang on write

  • Thread starter Thread starter Jim Garrison
  • Start date Start date
J

Jim Garrison

I recently upgraded an XPSP2 system from an Intel DG965WH to
to an Intel D975XBX2, using the procedure described in
http://support.microsoft.com/default.aspx?scid=kb;en-us;824125

The upgrade worked flawlessly, EXCEPT both DVD drives
(Pioner DVR-110D and Sony DRU-510A) now fail to write DVDs.
Under both Roxio and Nero, the write operation starts and
immediately hangs. I cannot kill the process and have to
reboot in order to recover any access to the DVD drive.
More specifically, the Roxio CD Creator UI closes but the
creatorc.exe process refuses to die even after multiple
kill attempts, and holds on to the DVD drive.

I have already tried:

1) Deleted the devices in Computer Management and let
Windows reinstall them after the next boot.

2) Changed the IDE mode in the bios from "Native" to
"Legacy" (whatever that means -- Intel docs leave
a lot to be desired).

3) Re-installed the motherboard-specific .INF files.

This sounds to me like the IDE driver stack got hosed
during the "upgrade" process. Is there anything I can
to do get it working again?
 
You installed the chipset & other drivers supplied with your new mobo cd?

"Jim Garrison" <jhg@acm.org> wrote in message
news:es%23J%23Dz8HHA.3400@TK2MSFTNGP03.phx.gbl...
>I recently upgraded an XPSP2 system from an Intel DG965WH to
> to an Intel D975XBX2, using the procedure described in
> http://support.microsoft.com/default.aspx?scid=kb;en-us;824125
>
> The upgrade worked flawlessly, EXCEPT both DVD drives
> (Pioner DVR-110D and Sony DRU-510A) now fail to write DVDs.
> Under both Roxio and Nero, the write operation starts and
> immediately hangs. I cannot kill the process and have to
> reboot in order to recover any access to the DVD drive.
> More specifically, the Roxio CD Creator UI closes but the
> creatorc.exe process refuses to die even after multiple
> kill attempts, and holds on to the DVD drive.
>
> I have already tried:
>
> 1) Deleted the devices in Computer Management and let
> Windows reinstall them after the next boot.
>
> 2) Changed the IDE mode in the bios from "Native" to
> "Legacy" (whatever that means -- Intel docs leave
> a lot to be desired).
>
> 3) Re-installed the motherboard-specific .INF files.
>
> This sounds to me like the IDE driver stack got hosed
> during the "upgrade" process. Is there anything I can
> to do get it working again?
 
reinstalled burning software ?

regards, Richard


"DL" <address@invalid> wrote in message
news:%23H$MwVz8HHA.1164@TK2MSFTNGP02.phx.gbl...
> You installed the chipset & other drivers supplied with your new mobo cd?
>
> "Jim Garrison" <jhg@acm.org> wrote in message
> news:es%23J%23Dz8HHA.3400@TK2MSFTNGP03.phx.gbl...
>>I recently upgraded an XPSP2 system from an Intel DG965WH to
>> to an Intel D975XBX2, using the procedure described in
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;824125
>>
>> The upgrade worked flawlessly, EXCEPT both DVD drives
>> (Pioner DVR-110D and Sony DRU-510A) now fail to write DVDs.
>> Under both Roxio and Nero, the write operation starts and
>> immediately hangs. I cannot kill the process and have to
>> reboot in order to recover any access to the DVD drive.
>> More specifically, the Roxio CD Creator UI closes but the
>> creatorc.exe process refuses to die even after multiple
>> kill attempts, and holds on to the DVD drive.
>>
>> I have already tried:
>>
>> 1) Deleted the devices in Computer Management and let
>> Windows reinstall them after the next boot.
>>
>> 2) Changed the IDE mode in the bios from "Native" to
>> "Legacy" (whatever that means -- Intel docs leave
>> a lot to be desired).
>>
>> 3) Re-installed the motherboard-specific .INF files.
>>
>> This sounds to me like the IDE driver stack got hosed
>> during the "upgrade" process. Is there anything I can
>> to do get it working again?
>
>
 
DL wrote:
> You installed the chipset & other drivers supplied with your new mobo cd?
>
Yes, but that doesn't appear to be the problem.

I think I may have found the issue. When I examined the
driver stack (in device manager/driver/details) I found
two non-MS filters left over from old software that had
been installed at one time and later removed (Sonic
software and B.H.A). I removed the files and scrubbed
the registry of any references to those files and
rebooted. Nero now works. I will test with Roxio
later.
 
RJK wrote:
> reinstalled burning software ?
>
> regards, Richard
Yes.

I completely uninstalled and reinstalled Roxio
EasyCD&DVD Creator 6. I get the same symptoms,
which include the inability to launch other
processes. Anything that was running when I
started the burn works OK, but I can't seem to
launch anything else. For example, if I try
starting Firefox, the process launches according
to Task Manager but the UI never appears. Ditto
for any other program. I can't even start Device
Manager to look at the CD/DVD driver stack.

If I kill Creator using Task Manager, the UI goes
away but the process remains.

Curiously, Retrospect is able to use the drives
for DVD writing. I believe Retrospect uses its
own device access method and doesn't depend on the
Windows IDE stack.
 
Back
Top