A
Anthony G.
I am posting this solution here as this apparently is a common problem all
over the net especially but not limited to USB devices such as: Ipod,
Cameras, and External Hard Drives and Flash Drives. This took about 4 days
to resolve and should do the trick. I also noted after posting my question
in this newsgroup, then searching Google the next day, my question showed up
in the top 10 listings for Google. Now hopefully this solution will show up
as well. Top level Appple support didn't know how to resolve this issue I
might add.
Rather than hunt for your answer to the following, I opted to post this as a
"comment" rather than a "question" for all of those having this similar New
Hardware Wizard issue. It took 4 days to find this solution and I thank the
web site poster at the base of this posting for the solving the problem at
hand.
Try this first, though note the part about the "infcache.1" . I would make
a copy of this file (vs. deleting) by renaming it to Infcache.old and be sure
to reboot. Click "Continue" to any prompts you receive once in Windows. I
think this portion should do the trick for you.
----------------------------------------
Issue: XP asks for drivers that should come with the XP operating system or
just wants to install new hardware for items such as Cd-ROM's, DVD/CD
Writers, IDE or SATA Hard drives, USB External Drives, Ipods, Flash Drives as
some examples
XP comes with drivers for the above. If it asks for drivers then there are
two common reasons:
1. It does not trust it's own drivers
This is the case when it cannot check if the drivers are signed which is
true when the servicie 'Cryptographic Services' ist not running (CryptSvc) or
if its data are corrupt.
Start -> Execute -> services.msc
Check here for 'Cryptographic Services' beeing started automatically.
Fixing corrupted data of the 'Cryptographic Services' is described at
Microsoft:
http://support.microsoft.com/kb/822798
2. It does not find the drives
This is the case when the registry key that points to the INF folder is
corrupt.
Start the Registry Editor (Run -> Regedit). Check if under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion the item
'DevicePath' points to '%SystemRoot%\inf'. Additional items, separated by
semikolons, are ok but '%SystemRoot%\inf' has to be one of them.
Then delete the file C:\WINDOWS\inf\infcache.1 - XP will recreate it.
The INF folder and the infcache.1 file are 'hidden'. To see them in the
Windows Explorer:
Menu 'Tools' -> 'Folder Options'
Tab 'View', mark 'show hidden files and folders'
If it still doesn't work after a restart, the files in C:\WINDOWS\inf might
be corrupt. An Windows repair install helps then.
Another thing to check is if the values 'FactoryPreInstallInProgress' and
'AuditInProgress' are set to '1' under
HKEY_LOCAL_MACHINE\SYSTEM\Setup
and
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Factory
.. They should be 0 or non present.
For more info go here: http://www.uwe-sieber.de/usbtrouble_e.html
If you are getting the "New Hardware Wizard" and you suspect the drivers
come with windows but the New Hardware Wizard is unable to find the system
drivers then this article may be for you.
over the net especially but not limited to USB devices such as: Ipod,
Cameras, and External Hard Drives and Flash Drives. This took about 4 days
to resolve and should do the trick. I also noted after posting my question
in this newsgroup, then searching Google the next day, my question showed up
in the top 10 listings for Google. Now hopefully this solution will show up
as well. Top level Appple support didn't know how to resolve this issue I
might add.
Rather than hunt for your answer to the following, I opted to post this as a
"comment" rather than a "question" for all of those having this similar New
Hardware Wizard issue. It took 4 days to find this solution and I thank the
web site poster at the base of this posting for the solving the problem at
hand.
Try this first, though note the part about the "infcache.1" . I would make
a copy of this file (vs. deleting) by renaming it to Infcache.old and be sure
to reboot. Click "Continue" to any prompts you receive once in Windows. I
think this portion should do the trick for you.
----------------------------------------
Issue: XP asks for drivers that should come with the XP operating system or
just wants to install new hardware for items such as Cd-ROM's, DVD/CD
Writers, IDE or SATA Hard drives, USB External Drives, Ipods, Flash Drives as
some examples
XP comes with drivers for the above. If it asks for drivers then there are
two common reasons:
1. It does not trust it's own drivers
This is the case when it cannot check if the drivers are signed which is
true when the servicie 'Cryptographic Services' ist not running (CryptSvc) or
if its data are corrupt.
Start -> Execute -> services.msc
Check here for 'Cryptographic Services' beeing started automatically.
Fixing corrupted data of the 'Cryptographic Services' is described at
Microsoft:
http://support.microsoft.com/kb/822798
2. It does not find the drives
This is the case when the registry key that points to the INF folder is
corrupt.
Start the Registry Editor (Run -> Regedit). Check if under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion the item
'DevicePath' points to '%SystemRoot%\inf'. Additional items, separated by
semikolons, are ok but '%SystemRoot%\inf' has to be one of them.
Then delete the file C:\WINDOWS\inf\infcache.1 - XP will recreate it.
The INF folder and the infcache.1 file are 'hidden'. To see them in the
Windows Explorer:
Menu 'Tools' -> 'Folder Options'
Tab 'View', mark 'show hidden files and folders'
If it still doesn't work after a restart, the files in C:\WINDOWS\inf might
be corrupt. An Windows repair install helps then.
Another thing to check is if the values 'FactoryPreInstallInProgress' and
'AuditInProgress' are set to '1' under
HKEY_LOCAL_MACHINE\SYSTEM\Setup
and
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Factory
.. They should be 0 or non present.
For more info go here: http://www.uwe-sieber.de/usbtrouble_e.html
If you are getting the "New Hardware Wizard" and you suspect the drivers
come with windows but the New Hardware Wizard is unable to find the system
drivers then this article may be for you.