New Diagnostic: Teams Android Desk Phone Diagnostic now available in MRCA

  • Thread starter Thread starter Carlos Farrica
  • Start date Start date
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Carlos Farrica

Hi Teams Community,



We're back with another addition to Support Diagnostics for Microsoft Teams. This time @Christopher Tart has written our first test for Teams Devices in the Microsoft Remote Connectivity Analyzer.



This new diagnostic will help you troubleshoot and test if you meet requirements for a Microsoft Teams user to be able to sign into a Teams Android Desk Phone.

To access the new customer facing diagnostic, navigate to Microsoft Remote Connectivity Analyzer, select Microsoft Teams, then click on the “Teams Android Desk Phone Sign in”.



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For more advanced tests, you can login with Global Administrator account and then specify the end user.



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This new Diagnostic is a comprehensive check of all things Teams Android Desk Phone need to successfully sign in.



At a high level the test checks a couple of things:

  • Validates that a user can sign into a Teams Android Desk Phone. 
  • Validates that conditional access is enabled. 
  • Validates the Intune device compliance policies. 
  • Validates that the device is properly registered. 
  • Validates the user sign-in events in Teams Android Desk Phone. 



We welcome your comments, feedback and questions.

Thanks!
Microsoft Teams Support

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