Need help: ADD\REMOVE

[mary]

i am very new. i am hoping that someone can help me. unable to open add\remove error mess. ox2 2088999411 cannot open msmsgs.inf. thank you in advance for any help.

 

[AWS]

Try this.
Open my computer and head into C:\WINDOWS\inf. It is a hidden directory so you might have to change file view properties to show hidden files and folders and uncheck hide protected system files.
Scroll down to msmsgs.inf. Right click and click install.
After that try add/remove programs.

 

[mary]

thanks Bob, i looked there and could not find that file. anything else i can do?

 

[AWS]

Lets try this then.
Go to the same folder and look for sysoc.inf.
Open with Notepad and look for this line:
msmsgs=msgrocm.dll,OcEntry,msmsgs.inf,hide,7
If it there remove hide, leaving
msmsgs=msgrocm.dll,OcEntry,msmsgs.inf,7
Close and save. Try add/remove again.
If that don't work or the line isn't there grab the file I attached. Rename it to msmsgs.inf, put it C:\WINDOWS\inf and then try add/remove.

 

[mary]

thank you!! i ended up downloading the file into the inf and it worked. why did the file disapear? thank you for helping a computer numbskull.

 

[AWS]

It's a fairly common problem. The file is for MSN Messenger. Usually this happens when you unistall MSN. It doesn't remove all the registry entries. You then get the error you got. It can also become missing if you install and then uninstall any addons for MSN Messenger. They will modify the file and on uninstall will remove it.