MSN Messenger video carousel kills my internet connection...

  • Thread starter Thread starter mjs
  • Start date Start date
M

mjs

Can anyone tell me why my high speed cable internet connection breaks up
whenever I try viewing a MSN Video, like the ones on the Sympatico page?

Is it because I'm on competing ISP Videotron instead of Sympatico's Bell
service? If so, maybe the video carousel in MSN Messenger should stop
displaying MSN Videos to Videotron subscribers. Each time I click on one, I
need to reboot the computer (or unplug the Linksys router for 1 full minute)
to reset my connection.

It's the damnest thing. The whole page loads fine, but the video just hangs,
and then everything gets disconnected (even Messenger itself disconnects
itself). The internet connection just DIES each time I try to view a MSN
Video from the Messenger carousel.
 
"mjs" <no@thanks.com> wrote:

>Can anyone tell me why my high speed cable internet connection breaks up
>whenever I try viewing a MSN Video, like the ones on the Sympatico page?
>
>Is it because I'm on competing ISP Videotron instead of Sympatico's Bell
>service? If so, maybe the video carousel in MSN Messenger should stop
>displaying MSN Videos to Videotron subscribers. Each time I click on one, I
>need to reboot the computer (or unplug the Linksys router for 1 full minute)
>to reset my connection.
>
>It's the damnest thing. The whole page loads fine, but the video just hangs,
>and then everything gets disconnected (even Messenger itself disconnects
>itself). The internet connection just DIES each time I try to view a MSN
>Video from the Messenger carousel.
>
Does it happen when you simply browse to http://video.msn.com and select a video
to play? It doesn't seem like a Messenger issue to me.
-steve
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
sboots@mvps.org
 
No one? Not a single one of you can help me with this one? :-(

"mjs" <no@thanks.com> wrote in message
news:uqtmQ4tIIHA.1168@TK2MSFTNGP02.phx.gbl...
> Can anyone tell me why my high speed cable internet connection breaks up
> whenever I try viewing a MSN Video, like the ones on the Sympatico page?
>
> Is it because I'm on competing ISP Videotron instead of Sympatico's Bell
> service? If so, maybe the video carousel in MSN Messenger should stop
> displaying MSN Videos to Videotron subscribers. Each time I click on one,
> I need to reboot the computer (or unplug the Linksys router for 1 full
> minute) to reset my connection.
>
> It's the damnest thing. The whole page loads fine, but the video just
> hangs, and then everything gets disconnected (even Messenger itself
> disconnects itself). The internet connection just DIES each time I try to
> view a MSN Video from the Messenger carousel.
 
I get the same problem. I have Qwest Connect® Platinum with Windows
LiveTM (a DSL service) and my Internet connection breaks up any time I
try to view the videos in "En Video" on latino.msn.com. These are all
at http://video.msn.com. Usually I have to power cycle my router, a
Linksys BEFW11S4, to get out of it. There is a really nice one from
Azteca America featuring Graciela Beltrán singing "No me preguntes por
él". Sometimes I get through the whole video, but the router is dead
every time by the end. I find that I have to see it several times a day
though. She's so pretty, and not a bad singer either. It's funny, the
Internet light on the router keeps blinking, as does the Ethernet light
on the modem, but nothing seems to be getting through after the
connection dies.

Hope this helps. You are not alone. Qwest is an MSN partner, and I
have the fastest service available, or so they say, so I don't think the
problem is your ISP.

I am thinking of upgrading the Linksys to a WRT54G, on sale at Office
Depot.

Cheers,

Earle

"mjs" <no@thanks.com> wrote in message
news:egeH9yyJIHA.5160@TK2MSFTNGP05.phx.gbl...
> No one? Not a single one of you can help me with this one? :-(
>
> "mjs" <no@thanks.com> wrote in message
> news:uqtmQ4tIIHA.1168@TK2MSFTNGP02.phx.gbl...
> > Can anyone tell me why my high speed cable internet connection
breaks up
> > whenever I try viewing a MSN Video, like the ones on the Sympatico
page?
> >
> > Is it because I'm on competing ISP Videotron instead of Sympatico's
Bell
> > service? If so, maybe the video carousel in MSN Messenger should
stop
> > displaying MSN Videos to Videotron subscribers. Each time I click on
one,
> > I need to reboot the computer (or unplug the Linksys router for 1
full
> > minute) to reset my connection.
> >
> > It's the damnest thing. The whole page loads fine, but the video
just
> > hangs, and then everything gets disconnected (even Messenger itself
> > disconnects itself). The internet connection just DIES each time I
try to
> > view a MSN Video from the Messenger carousel.
>
>
 
The router upgrade appears to have improved things somewhat. I made it
all the way through the video, twice, without losing my connection. The
second time I lost sound though. Let's see if I can play it a third
time. Nope, have to reboot to get the sound back. The WRT54G
is definitely an improvement. It's more than just the Wireless B to
Wireless G upgrade too. I am just using the Ethernet part of it. I
have played about eight videos now without rebooting the router.
Playback seems smoother too.

It's probably your router. "He's dead, Jim." What model Linksys are
you using? The WRT54G is $69.95 at Office Depot. Working much better
now. Anyone want to buy a slightly used obsolescent Linksys BEFW11S4?

Cheers,

Earle

"Earle Horton" <123456@nospam.com> wrote in message
news:eQex$RzJIHA.5624@TK2MSFTNGP04.phx.gbl...
> I get the same problem. I have Qwest Connect® Platinum with Windows
> LiveTM (a DSL service) and my Internet connection breaks up any time I
> try to view the videos in "En Video" on latino.msn.com. These are all
> at http://video.msn.com. Usually I have to power cycle my router, a
> Linksys BEFW11S4, to get out of it. There is a really nice one from
> Azteca America featuring Graciela Beltrán singing "No me preguntes por
> él". Sometimes I get through the whole video, but the router is dead
> every time by the end. I find that I have to see it several times a
> day though. She's so pretty, and not a bad singer either. It's
> funny, the Internet light on the router keeps blinking, as does the
> Ethernet light on the modem, but nothing seems to be getting through
> after the connection dies.
>
> Hope this helps. You are not alone. Qwest is an MSN partner, and I
> have the fastest service available, or so they say, so I don't think
> the problem is your ISP.
>
> I am thinking of upgrading the Linksys to a WRT54G, on sale at Office
> Depot.
>
> Cheers,
>
> Earle
>
> "mjs" <no@thanks.com> wrote in message
> news:egeH9yyJIHA.5160@TK2MSFTNGP05.phx.gbl...
> > No one? Not a single one of you can help me with this one? :-(
> >
> > "mjs" <no@thanks.com> wrote in message
> > news:uqtmQ4tIIHA.1168@TK2MSFTNGP02.phx.gbl...
> > > Can anyone tell me why my high speed cable internet connection
> breaks up
> > > whenever I try viewing a MSN Video, like the ones on the Sympatico
> page?
> > >
> > > Is it because I'm on competing ISP Videotron instead of
Sympatico's
> Bell
> > > service? If so, maybe the video carousel in MSN Messenger should
> stop
> > > displaying MSN Videos to Videotron subscribers. Each time I click
on
> one,
> > > I need to reboot the computer (or unplug the Linksys router for 1
> full
> > > minute) to reset my connection.
> > >
> > > It's the damnest thing. The whole page loads fine, but the video
> just
> > > hangs, and then everything gets disconnected (even Messenger
itself
> > > disconnects itself). The internet connection just DIES each time I
> try to
> > > view a MSN Video from the Messenger carousel.
> >
> >
>
>
 
Try posting your query to the Windows Live Messenger- or MSN
Messenger-specific newsgroup: microsoft.public.windows.live.messenger or
microsoft.public.msn.messenger

On the web:

http://www.microsoft.com/communitie...px?dg=microsoft.public.windows.live.messenger

http://www.microsoft.com/communitie...efault.aspx?dg=microsoft.public.msn.messenger

In your newsreader:

news://msnews.microsoft.com/microsoft.public.windows.live.messenger

news://msnews.microsoft.com/microsoft.public.msn.messenger
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/

mjs wrote:
> No one? Not a single one of you can help me with this one? :-(
>
> "mjs" <no@thanks.com> wrote in message
> news:uqtmQ4tIIHA.1168@TK2MSFTNGP02.phx.gbl...
>> Can anyone tell me why my high speed cable internet connection breaks up
>> whenever I try viewing a MSN Video, like the ones on the Sympatico page?
>>
>> Is it because I'm on competing ISP Videotron instead of Sympatico's Bell
>> service? If so, maybe the video carousel in MSN Messenger should stop
>> displaying MSN Videos to Videotron subscribers. Each time I click on one,
>> I need to reboot the computer (or unplug the Linksys router for 1 full
>> minute) to reset my connection.
>>
>> It's the damnest thing. The whole page loads fine, but the video just
>> hangs, and then everything gets disconnected (even Messenger itself
>> disconnects itself). The internet connection just DIES each time I try to
>> view a MSN Video from the Messenger carousel.
 
Nothing to do with Messenger. The videos on video.msn.com choke the old
Linksys router he is using. In this case "old" isn't more than a few
years, but that's the bleeding edge of technology.

Cheers,

Earle

"PA Bear" . wrote in message
news:%23z67rh0JIHA.1324@TK2MSFTNGP06.phx.gbl...
> Try posting your query to the Windows Live Messenger- or MSN
> Messenger-specific newsgroup: microsoft.public.windows.live.messenger
or
> microsoft.public.msn.messenger
>
> On the web:
>
>
http://www.microsoft.com/communitie...px?dg=microsoft.public.windows.live.messenger
>
>
http://www.microsoft.com/communitie...efault.aspx?dg=microsoft.public.msn.messenger
>
> In your newsreader:
>
> news://msnews.microsoft.com/microsoft.public.windows.live.messenger
>
> news://msnews.microsoft.com/microsoft.public.msn.messenger
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.org/
>
> mjs wrote:
> > No one? Not a single one of you can help me with this one? :-(
> >
> > "mjs" <no@thanks.com> wrote in message
> > news:uqtmQ4tIIHA.1168@TK2MSFTNGP02.phx.gbl...
> >> Can anyone tell me why my high speed cable internet connection
breaks up
> >> whenever I try viewing a MSN Video, like the ones on the Sympatico
page?
> >>
> >> Is it because I'm on competing ISP Videotron instead of Sympatico's
Bell
> >> service? If so, maybe the video carousel in MSN Messenger should
stop
> >> displaying MSN Videos to Videotron subscribers. Each time I click
on one,
> >> I need to reboot the computer (or unplug the Linksys router for 1
full
> >> minute) to reset my connection.
> >>
> >> It's the damnest thing. The whole page loads fine, but the video
just
> >> hangs, and then everything gets disconnected (even Messenger itself
> >> disconnects itself). The internet connection just DIES each time I
try to
> >> view a MSN Video from the Messenger carousel.
>
 
Last edited by a moderator:
Microsoft "Experts" conspicuously absent from this one...

Maybe the Linux people were right after all.

"mjs" <no@thanks.com> wrote in message
news:egeH9yyJIHA.5160@TK2MSFTNGP05.phx.gbl...
> No one? Not a single one of you can help me with this one? :-(
>
> "mjs" <no@thanks.com> wrote in message
> news:uqtmQ4tIIHA.1168@TK2MSFTNGP02.phx.gbl...
>> Can anyone tell me why my high speed cable internet connection breaks up
>> whenever I try viewing a MSN Video, like the ones on the Sympatico page?
>>
>> Is it because I'm on competing ISP Videotron instead of Sympatico's Bell
>> service? If so, maybe the video carousel in MSN Messenger should stop
>> displaying MSN Videos to Videotron subscribers. Each time I click on one,
>> I need to reboot the computer (or unplug the Linksys router for 1 full
>> minute) to reset my connection.
>>
>> It's the damnest thing. The whole page loads fine, but the video just
>> hangs, and then everything gets disconnected (even Messenger itself
>> disconnects itself). The internet connection just DIES each time I try to
>> view a MSN Video from the Messenger carousel.
>
>
 
Re: Microsoft "Experts" conspicuously absent from this one...

It's his router. Get a newer model, a non-Linksys or bypass the router
entirely and the problem goes away. I just threw the BEFW11S4 in the
trash. Let me know if you want it. It probably works perfectly with
any Linux computer. ^)

No, the Linux people were not right after all.

Cheers,

Earle

"mjs" <no@thanks.com> wrote in message
news:O1G%23dLyKIHA.4712@TK2MSFTNGP04.phx.gbl...
> Maybe the Linux people were right after all.
>
> "mjs" <no@thanks.com> wrote in message
> news:egeH9yyJIHA.5160@TK2MSFTNGP05.phx.gbl...
> > No one? Not a single one of you can help me with this one? :-(
> >
> > "mjs" <no@thanks.com> wrote in message
> > news:uqtmQ4tIIHA.1168@TK2MSFTNGP02.phx.gbl...
> >> Can anyone tell me why my high speed cable internet connection
breaks up
> >> whenever I try viewing a MSN Video, like the ones on the Sympatico
page?
> >>
> >> Is it because I'm on competing ISP Videotron instead of Sympatico's
Bell
> >> service? If so, maybe the video carousel in MSN Messenger should
stop
> >> displaying MSN Videos to Videotron subscribers. Each time I click
on one,
> >> I need to reboot the computer (or unplug the Linksys router for 1
full
> >> minute) to reset my connection.
> >>
> >> It's the damnest thing. The whole page loads fine, but the video
just
> >> hangs, and then everything gets disconnected (even Messenger itself
> >> disconnects itself). The internet connection just DIES each time I
try to
> >> view a MSN Video from the Messenger carousel.
> >
> >
>
>
 
Why would you stick to Linksys after our common experience?

I'm in Canada and it's very hard to get the WRT54G here. I am thinking of
going DLink. Mistake?

"Earle Horton" <123456@nospam.com> wrote in message
news:eVuFtxzJIHA.1324@TK2MSFTNGP06.phx.gbl...
> The router upgrade appears to have improved things somewhat. I made it
> all the way through the video, twice, without losing my connection. The
> second time I lost sound though. Let's see if I can play it a third
> time. Nope, have to reboot to get the sound back. The WRT54G
> is definitely an improvement. It's more than just the Wireless B to
> Wireless G upgrade too. I am just using the Ethernet part of it. I
> have played about eight videos now without rebooting the router.
> Playback seems smoother too.
>
> It's probably your router. "He's dead, Jim." What model Linksys are
> you using? The WRT54G is $69.95 at Office Depot. Working much better
> now. Anyone want to buy a slightly used obsolescent Linksys BEFW11S4?
>
> Cheers,
>
> Earle
>
> "Earle Horton" <123456@nospam.com> wrote in message
> news:eQex$RzJIHA.5624@TK2MSFTNGP04.phx.gbl...
>> I get the same problem. I have Qwest Connect® Platinum with Windows
>> LiveTM (a DSL service) and my Internet connection breaks up any time I
>> try to view the videos in "En Video" on latino.msn.com. These are all
>> at http://video.msn.com. Usually I have to power cycle my router, a
>> Linksys BEFW11S4, to get out of it. There is a really nice one from
>> Azteca America featuring Graciela Beltrán singing "No me preguntes por
>> él". Sometimes I get through the whole video, but the router is dead
>> every time by the end. I find that I have to see it several times a
>> day though. She's so pretty, and not a bad singer either. It's
>> funny, the Internet light on the router keeps blinking, as does the
>> Ethernet light on the modem, but nothing seems to be getting through
>> after the connection dies.
>>
>> Hope this helps. You are not alone. Qwest is an MSN partner, and I
>> have the fastest service available, or so they say, so I don't think
>> the problem is your ISP.
>>
>> I am thinking of upgrading the Linksys to a WRT54G, on sale at Office
>> Depot.
>>
>> Cheers,
>>
>> Earle
>>
>> "mjs" <no@thanks.com> wrote in message
>> news:egeH9yyJIHA.5160@TK2MSFTNGP05.phx.gbl...
>> > No one? Not a single one of you can help me with this one? :-(
>> >
>> > "mjs" <no@thanks.com> wrote in message
>> > news:uqtmQ4tIIHA.1168@TK2MSFTNGP02.phx.gbl...
>> > > Can anyone tell me why my high speed cable internet connection
>> breaks up
>> > > whenever I try viewing a MSN Video, like the ones on the Sympatico
>> page?
>> > >
>> > > Is it because I'm on competing ISP Videotron instead of
> Sympatico's
>> Bell
>> > > service? If so, maybe the video carousel in MSN Messenger should
>> stop
>> > > displaying MSN Videos to Videotron subscribers. Each time I click
> on
>> one,
>> > > I need to reboot the computer (or unplug the Linksys router for 1
>> full
>> > > minute) to reset my connection.
>> > >
>> > > It's the damnest thing. The whole page loads fine, but the video
>> just
>> > > hangs, and then everything gets disconnected (even Messenger
> itself
>> > > disconnects itself). The internet connection just DIES each time I
>> try to
>> > > view a MSN Video from the Messenger carousel.
>> >
>> >
>>
>>
>
>
>
>
>
 
'Cause it was on sale at Office Depot? The WRT54G is doing quite well.
I am sure that a DLink would be fine, as long as you get the latest or
at least a recent model. The older ones will have had the same problems
with large amounts of high speed data as any of them. Have you tried
the trick of wiring the computer directly to the model? That will at
least tell you whether the router is the root of your problems. It is
most likely, but one likes to be sure before spending money.

Cheers,

Earle

"mjs" <no@thanks.com> wrote in message
news:uMI4qHdMIHA.4712@TK2MSFTNGP04.phx.gbl...
> Why would you stick to Linksys after our common experience?
>
> I'm in Canada and it's very hard to get the WRT54G here. I am thinking
of
> going DLink. Mistake?
>
> "Earle Horton" <123456@nospam.com> wrote in message
> news:eVuFtxzJIHA.1324@TK2MSFTNGP06.phx.gbl...
> > The router upgrade appears to have improved things somewhat. I made
it
> > all the way through the video, twice, without losing my connection.
The
> > second time I lost sound though. Let's see if I can play it a third
> > time. Nope, have to reboot to get the sound back. The WRT54G
> > is definitely an improvement. It's more than just the Wireless B to
> > Wireless G upgrade too. I am just using the Ethernet part of it. I
> > have played about eight videos now without rebooting the router.
> > Playback seems smoother too.
> >
> > It's probably your router. "He's dead, Jim." What model Linksys
are
> > you using? The WRT54G is $69.95 at Office Depot. Working much
better
> > now. Anyone want to buy a slightly used obsolescent Linksys
BEFW11S4?
> >
> > Cheers,
> >
> > Earle
> >
> > "Earle Horton" <123456@nospam.com> wrote in message
> > news:eQex$RzJIHA.5624@TK2MSFTNGP04.phx.gbl...
> >> I get the same problem. I have Qwest Connect® Platinum with
Windows
> >> LiveTM (a DSL service) and my Internet connection breaks up any
time I
> >> try to view the videos in "En Video" on latino.msn.com. These are
all
> >> at http://video.msn.com. Usually I have to power cycle my router,
a
> >> Linksys BEFW11S4, to get out of it. There is a really nice one
from
> >> Azteca America featuring Graciela Beltrán singing "No me preguntes
por
> >> él". Sometimes I get through the whole video, but the router is
dead
> >> every time by the end. I find that I have to see it several times
a
> >> day though. She's so pretty, and not a bad singer either. It's
> >> funny, the Internet light on the router keeps blinking, as does the
> >> Ethernet light on the modem, but nothing seems to be getting
through
> >> after the connection dies.
> >>
> >> Hope this helps. You are not alone. Qwest is an MSN partner, and
I
> >> have the fastest service available, or so they say, so I don't
think
> >> the problem is your ISP.
> >>
> >> I am thinking of upgrading the Linksys to a WRT54G, on sale at
Office
> >> Depot.
> >>
> >> Cheers,
> >>
> >> Earle
> >>
> >> "mjs" <no@thanks.com> wrote in message
> >> news:egeH9yyJIHA.5160@TK2MSFTNGP05.phx.gbl...
> >> > No one? Not a single one of you can help me with this one? :-(
> >> >
> >> > "mjs" <no@thanks.com> wrote in message
> >> > news:uqtmQ4tIIHA.1168@TK2MSFTNGP02.phx.gbl...
> >> > > Can anyone tell me why my high speed cable internet connection
> >> breaks up
> >> > > whenever I try viewing a MSN Video, like the ones on the
Sympatico
> >> page?
> >> > >
> >> > > Is it because I'm on competing ISP Videotron instead of
> > Sympatico's
> >> Bell
> >> > > service? If so, maybe the video carousel in MSN Messenger
should
> >> stop
> >> > > displaying MSN Videos to Videotron subscribers. Each time I
click
> > on
> >> one,
> >> > > I need to reboot the computer (or unplug the Linksys router for
1
> >> full
> >> > > minute) to reset my connection.
> >> > >
> >> > > It's the damnest thing. The whole page loads fine, but the
video
> >> just
> >> > > hangs, and then everything gets disconnected (even Messenger
> > itself
> >> > > disconnects itself). The internet connection just DIES each
time I
> >> try to
> >> > > view a MSN Video from the Messenger carousel.
> >> >
> >> >
> >>
> >>
> >
> >
> >
> >
> >
>
>
 
"Earle Horton" wrote:

> The router upgrade appears to have improved things somewhat. I made it
> all the way through the video, twice, without losing my connection. The
> second time I lost sound though. Let's see if I can play it a third
> time. Nope, have to reboot to get the sound back. The WRT54G
> is definitely an improvement. It's more than just the Wireless B to
> Wireless G upgrade too. I am just using the Ethernet part of it. I
> have played about eight videos now without rebooting the router.
> Playback seems smoother too.
>
> It's probably your router. "He's dead, Jim." What model Linksys are
> you using? The WRT54G is $69.95 at Office Depot. Working much better
> now. Anyone want to buy a slightly used obsolescent Linksys BEFW11S4?
>
> Cheers,
>
> Earle
>
> "Earle Horton" <123456@nospam.com> wrote in message
> news:eQex$RzJIHA.5624@TK2MSFTNGP04.phx.gbl...
> > I get the same problem. I have Qwest Connect® Platinum with Windows
> > LiveTM (a DSL service) and my Internet connection breaks up any time I
> > try to view the videos in "En Video" on latino.msn.com. These are all
> > at http://video.msn.com. Usually I have to power cycle my router, a
> > Linksys BEFW11S4, to get out of it. There is a really nice one from
> > Azteca America featuring Graciela Beltrán singing "No me preguntes por
> > él". Sometimes I get through the whole video, but the router is dead
> > every time by the end. I find that I have to see it several times a
> > day though. She's so pretty, and not a bad singer either. It's
> > funny, the Internet light on the router keeps blinking, as does the
> > Ethernet light on the modem, but nothing seems to be getting through
> > after the connection dies.
> >
> > Hope this helps. You are not alone. Qwest is an MSN partner, and I
> > have the fastest service available, or so they say, so I don't think
> > the problem is your ISP.
> >
> > I am thinking of upgrading the Linksys to a WRT54G, on sale at Office
> > Depot.
> >
> > Cheers,
> >
> > Earle
> >
> > "mjs" <no@thanks.com> wrote in message
> > news:egeH9yyJIHA.5160@TK2MSFTNGP05.phx.gbl...
> > > No one? Not a single one of you can help me with this one? :-(
> > >
> > > "mjs" <no@thanks.com> wrote in message
> > > news:uqtmQ4tIIHA.1168@TK2MSFTNGP02.phx.gbl...
> > > > Can anyone tell me why my high speed cable internet connection
> > breaks up
> > > > whenever I try viewing a MSN Video, like the ones on the Sympatico
> > page?
> > > >
> > > > Is it because I'm on competing ISP Videotron instead of
> Sympatico's
> > Bell
> > > > service? If so, maybe the video carousel in MSN Messenger should
> > stop
> > > > displaying MSN Videos to Videotron subscribers. Each time I click
> on
> > one,
> > > > I need to reboot the computer (or unplug the Linksys router for 1
> > full
> > > > minute) to reset my connection.
> > > >
> > > > It's the damnest thing. The whole page loads fine, but the video
> > just
> > > > hangs, and then everything gets disconnected (even Messenger
> itself
> > > > disconnects itself). The internet connection just DIES each time I
> > try to
> > > > view a MSN Video from the Messenger carousel.
> > >
> > >
> >
> >
>
>
>
>
>
>
 
Back
Top