"tmm5899" <tmm5899@discussions.microsoft.com> wrote in message
news:47E30E42-BBA9-4168-9DE0-CCD2605FA70B@microsoft.com...
> how do i do this and it is internal modem the phone line plugs into how
> can i
> tell what brand it is to see if maybe it is missing drivers windows xp
> professional has a trouble shooter for modems but with out the password
without *what* password?
Are you saying that you do not have access to an Administrator account?
> i
> don't know about computers and don't want to mess up his computer
Then you are in a situation where you cannot safely proceed.
I don't say this in a derogator way, but if you don't know what you are
doing, and cannot describe the situation, and don't have system access, you
should locate a local professional who can look at the system for you.
HTH
-pk
>
> "Patrick Keenan" wrote:
>
>> "tmm5899" <tmm5899@discussions.microsoft.com> wrote in message
>> news:88A1331B-6A4C-4DFF-8E7D-2ABA92B12869@microsoft.com...
>> > my friend is trying to connect to the internet and it says modem
>> > failure
>> > what
>> > can we do to fix this he does not have a support password to run
>> > thetrouble
>> > shooter therough windows xp
>>
>> "Modem Failure" indicates that the modem, a piece of hardware, has
>> failed.
>> Possibly, if it's a soft modem, its drivers are not installed or are
>> corrupt.
>>
>> These aren't problems with XP, but with the modem and/or its software, or
>> possibly if it's an external modem, with the cabling.
>>
>> Unfortunately there is no information in your post as to what the modem
>> is
>> or when you get the message or the exact text of the error message, so
>> anything further is a guess.
>>
>> Try removing and reinstalling the modem, using the correct drivers, via
>> Device Manager.
>>
>> HTH
>> -pk
>>
>>
>>