Microsoft Office Document Imaging Problem after installing SP 3

  • Thread starter Thread starter rjb8000
  • Start date Start date
R

rjb8000

After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
demonstrating the following behavior:

The icons on the tool bar work fine, but any attempt to pull down a menu
(whether with the mouse or with keystrokes), such as the <file> menu causes
the following error message:

"Microsoft Office Document Imaging has encountered a problem and needs to
close. We are sorry for the inconvenience."

The program then shuts down.

Is there a patch or anything else available which will enable us to get the
menus to properly function?

If not, is it possible to uninstall office 2003 and re-install it without SP
3. I'd rather have a fully functioning Microsoft Office Document Imaging
program than whatever improvements are associated with SP 3.


Is anyone else experiencing this problem?
 
After you install Office 2003 SP3, the Microsoft Office Document Imaging program may not
work as expected.
http://support.microsoft.com/kb/938813

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"rjb8000" <rjb8000@discussions.microsoft.com> wrote in message
news:D00A8D32-2FD9-4C9D-B32C-81E12D1ACC2A@microsoft.com...
| After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
| demonstrating the following behavior:
|
| The icons on the tool bar work fine, but any attempt to pull down a menu
| (whether with the mouse or with keystrokes), such as the <file> menu causes
| the following error message:
|
| "Microsoft Office Document Imaging has encountered a problem and needs to
| close. We are sorry for the inconvenience."
|
| The program then shuts down.
|
| Is there a patch or anything else available which will enable us to get the
| menus to properly function?
|
| If not, is it possible to uninstall office 2003 and re-install it without SP
| 3. I'd rather have a fully functioning Microsoft Office Document Imaging
| program than whatever improvements are associated with SP 3.
|
|
| Is anyone else experiencing this problem?
|
 
I'm Also having this problem and that link does not help, because I cannot
click or tab down to File. This has been a very big problem for me, and I
need help to fix this problem.

Even if I reinstall this continues to happen. Why? How can I fix this?
Please help!
"rjb8000" wrote:

> After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
> demonstrating the following behavior:
>
> The icons on the tool bar work fine, but any attempt to pull down a menu
> (whether with the mouse or with keystrokes), such as the <file> menu causes
> the following error message:
>
> "Microsoft Office Document Imaging has encountered a problem and needs to
> close. We are sorry for the inconvenience."
>
> The program then shuts down.
>
> Is there a patch or anything else available which will enable us to get the
> menus to properly function?
>
> If not, is it possible to uninstall office 2003 and re-install it without SP
> 3. I'd rather have a fully functioning Microsoft Office Document Imaging
> program than whatever improvements are associated with SP 3.
>
>
> Is anyone else experiencing this problem?
>
 
i have the exact same problem. very annoying. only errors on the <file>
pull down. Any help is appreciated

"rjb8000" wrote:

> After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
> demonstrating the following behavior:
>
> The icons on the tool bar work fine, but any attempt to pull down a menu
> (whether with the mouse or with keystrokes), such as the <file> menu causes
> the following error message:
>
> "Microsoft Office Document Imaging has encountered a problem and needs to
> close. We are sorry for the inconvenience."
>
> The program then shuts down.
>
> Is there a patch or anything else available which will enable us to get the
> menus to properly function?
>
> If not, is it possible to uninstall office 2003 and re-install it without SP
> 3. I'd rather have a fully functioning Microsoft Office Document Imaging
> program than whatever improvements are associated with SP 3.
>
>
> Is anyone else experiencing this problem?
>
 
I'm also experiencing this problem with one of my users machines and have
been looking for a solution, but haven't come up with anything yet. The
information in the KB article posted above really doesn't apply to this
situation.

I'm going to attempt to uninstall/reinstall MODI, but if that doesn't work,
I suppose I'll have to uninstall/reinstall Office 2003 SP2 as this particular
user uses MODI on a regular basis.

Thankfully we haven't deployed Office SP3 to any other machines yet.
 
Microsoft Office Document Imaging Problem afterinstalling SP 3 - wf130

After opening MS Document Imaging, go to...
Tools Menu >Options >Other tab >Click "Reset button"

EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com
 
RE: Microsoft Office Document Imaging Problem after installing SP 3 -

Clicking the Reset button in the Tools Menu only sets MODI as the default
application for opening TIF files. Unfortunately, this doesn't resolve the
issue of the error message that you get when you click on the <file> menu. I
tried it yesterday and it didn't work.

"TwinTwo Ultra" wrote:

> After opening MS Document Imaging, go to...
> Tools Menu >Options >Other tab >Click "Reset button"
>
> EggHeadCafe - .NET Developer Portal of Choice
> http://www.eggheadcafe.com
>
 
I am having the same problem. (I have XP home edition) And on one of my
computers, it was definately related to the office update released in
September 2007. Everyting was working fine until the upgrade. After the
upgrade microsoft imaging was not working.
I checked the message that you send to Microsoft and in that message, were a
bunch of stuff I did not understand, but there was a reference to a file:
mspview.exe.

I then did a search on my computer and found where the file was located. I
had one mspview file from 2003 and one from 2007 located in different
folders. I checked another computer where miscrosoft document imaging was
working fine and that computer's mspview application was from June 2003 in
both folders.

I went back to my computer with the imaging probem, and clicked on the file
mspview.exe from 2003, an icon called MSPVIEW popped up. When I clicked this
I opened up microsoft document imaging program and then I could go to file
and click and then I could print......So I deleted the mspview.exe 2007
version and moved the MSPVIEW to that spot. Now I can print. I have
probably violated every protocol in world when it comes to computer speak but
it works for now.

So probably all you need to do is to reinstall Office 2003 and DO NOT DO THE
AUTOMATIC UPDATE until microsoft fixes this. I also put my automatic updates
on 'notify me' because I am not installing office updates until there is a
fix for this imaging problem available. It is a pain to have to reinstall
Office 2003 everytime they update Office.


"rjb8000" wrote:

> After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
> demonstrating the following behavior:
>
> The icons on the tool bar work fine, but any attempt to pull down a menu
> (whether with the mouse or with keystrokes), such as the <file> menu causes
> the following error message:
>
> "Microsoft Office Document Imaging has encountered a problem and needs to
> close. We are sorry for the inconvenience."
>
> The program then shuts down.
>
> Is there a patch or anything else available which will enable us to get the
> menus to properly function?
>
> If not, is it possible to uninstall office 2003 and re-install it without SP
> 3. I'd rather have a fully functioning Microsoft Office Document Imaging
> program than whatever improvements are associated with SP 3.
>
>
> Is anyone else experiencing this problem?
>
 
Re: Microsoft Office Document Imaging Problem after installing SP

Your suggestion http://support.microsoft.com/kb/938813 DOES NOT fix
anything. The problem is that YOU CANNOT open file and the second part has
to do with file associations, which is not related to the File issue. It is
the MSPVIEW.exe April 2007 that has the problem. The old MSPVIEW.exe from
June 2003 works fine.

"TaurArian [MS-MVP]" wrote:

> After you install Office 2003 SP3, the Microsoft Office Document Imaging program may not
> work as expected.
> http://support.microsoft.com/kb/938813
>
> --
> ====================================
> TaurArian [MS-MVP] 2005-2008 - Australia
> ====================================
> How to make a good post: http://www.dts-l.org/goodpost.htm
> Defending your machine: http://defendingyourmachine2.blogspot.com/
> http://taurarian.mvps.org/index.htm
>
> Emails will not be acknowledged - please post to the newsgroup so all may benefit.
>
>
> "rjb8000" <rjb8000@discussions.microsoft.com> wrote in message
> news:D00A8D32-2FD9-4C9D-B32C-81E12D1ACC2A@microsoft.com...
> | After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
> | demonstrating the following behavior:
> |
> | The icons on the tool bar work fine, but any attempt to pull down a menu
> | (whether with the mouse or with keystrokes), such as the <file> menu causes
> | the following error message:
> |
> | "Microsoft Office Document Imaging has encountered a problem and needs to
> | close. We are sorry for the inconvenience."
> |
> | The program then shuts down.
> |
> | Is there a patch or anything else available which will enable us to get the
> | menus to properly function?
> |
> | If not, is it possible to uninstall office 2003 and re-install it without SP
> | 3. I'd rather have a fully functioning Microsoft Office Document Imaging
> | program than whatever improvements are associated with SP 3.
> |
> |
> | Is anyone else experiencing this problem?
> |
>
>
>
 
I get the same error. Microsoft's error reporting sends the following
information back to Microsoft:

AppName: mspview.exe AppVer: 11.0.8166.2 AppStamp:4616c203
ModName: mspview.exe ModVer: 11.0.8166.2 ModStamp:4616c203
fDebug: 0 Offset: 00016537

I have no idea how to solve this problem, but it is absurd that Microsoft's
supposed service update has ruined the ability to use one of the main Office
applications. This has to be fixed.

"rjb8000" wrote:

> After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
> demonstrating the following behavior:
>
> The icons on the tool bar work fine, but any attempt to pull down a menu
> (whether with the mouse or with keystrokes), such as the <file> menu causes
> the following error message:
>
> "Microsoft Office Document Imaging has encountered a problem and needs to
> close. We are sorry for the inconvenience."
>
> The program then shuts down.
>
> Is there a patch or anything else available which will enable us to get the
> menus to properly function?
>
> If not, is it possible to uninstall office 2003 and re-install it without SP
> 3. I'd rather have a fully functioning Microsoft Office Document Imaging
> program than whatever improvements are associated with SP 3.
>
>
> Is anyone else experiencing this problem?
>
 
Re: Microsoft Office Document Imaging Problem after installing SP

THEN START a free incident report and don't yell at me.
K

"Ann" wrote:

> Your suggestion http://support.microsoft.com/kb/938813 DOES NOT fix
> anything. The problem is that YOU CANNOT open file and the second part has
> to do with file associations, which is not related to the File issue. It is
> the MSPVIEW.exe April 2007 that has the problem. The old MSPVIEW.exe from
> June 2003 works fine.
>
> "TaurArian [MS-MVP]" wrote:
>
> > After you install Office 2003 SP3, the Microsoft Office Document Imaging program may not
> > work as expected.
> > http://support.microsoft.com/kb/938813
> >
> > --
> > ====================================
> > TaurArian [MS-MVP] 2005-2008 - Australia
> > ====================================
> > How to make a good post: http://www.dts-l.org/goodpost.htm
> > Defending your machine: http://defendingyourmachine2.blogspot.com/
> > http://taurarian.mvps.org/index.htm
> >
> > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
> >
> >
> > "rjb8000" <rjb8000@discussions.microsoft.com> wrote in message
> > news:D00A8D32-2FD9-4C9D-B32C-81E12D1ACC2A@microsoft.com...
> > | After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
> > | demonstrating the following behavior:
> > |
> > | The icons on the tool bar work fine, but any attempt to pull down a menu
> > | (whether with the mouse or with keystrokes), such as the <file> menu causes
> > | the following error message:
> > |
> > | "Microsoft Office Document Imaging has encountered a problem and needs to
> > | close. We are sorry for the inconvenience."
> > |
> > | The program then shuts down.
> > |
> > | Is there a patch or anything else available which will enable us to get the
> > | menus to properly function?
> > |
> > | If not, is it possible to uninstall office 2003 and re-install it without SP
> > | 3. I'd rather have a fully functioning Microsoft Office Document Imaging
> > | program than whatever improvements are associated with SP 3.
> > |
> > |
> > | Is anyone else experiencing this problem?
> > |
> >
> >
> >
 
On Nov 17, 1:38 pm, Mike <M...@discussions.microsoft.com> wrote:
> I get the same error. Microsoft's error reporting sends the following
> information back to Microsoft:
>
> AppName: mspview.exe AppVer: 11.0.8166.2 AppStamp:4616c203
> ModName: mspview.exe ModVer: 11.0.8166.2 ModStamp:4616c203
> fDebug: 0 Offset: 00016537
>
> I have no idea how to solve this problem, but it is absurd that Microsoft's
> supposed service update has ruined the ability to use one of the main Office
> applications. This has to be fixed.
>
>
>
> "rjb8000" wrote:
> > After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
> > demonstrating the following behavior:
>
> > The icons on the tool bar work fine, but any attempt to pull down a menu
> > (whether with the mouse or with keystrokes), such as the <file> menu causes
> > the following error message:
>
> > "Microsoft Office Document Imaging has encountered a problem and needs to
> > close. We are sorry for the inconvenience."
>
> > The program then shuts down.
>
> > Is there a patch or anything else available which will enable us to get the
> > menus to properly function?
>
> > If not, is it possible to uninstall office 2003 and re-install it without SP
> > 3. I'd rather have a fully functioning Microsoft Office Document Imaging
> > program than whatever improvements are associated with SP 3.
>
> > Is anyone else experiencing this problem?- Hide quoted text -
>
> - Show quoted text -

Hi,

I was having the same problem as described above after installing
service pack 3 for office. However, I had a different computer that
did not have SP 3 installed yet.


Here's what I did:


1. On the computer that is experiencing the error: Go to C:\Program
Files\Common Files\Microsoft Shared\MODI. Inside
is a folder called 11.0.
2. Rename that folder to 11.0new (or whatever you want to call it).
3. Find a computer that does not have service pack 3. Go to C:
\Program Files\Common Files\Microsoft Shared\MODI and copy the folder
called 11.0
4. Paste the folder 11.0 into C:\Program Files\Common Files\Microsoft
Shared\MODI on the computer that was experiencing problems.


This solved the problem for me.
 
Re: Microsoft Office Document Imaging Problem after installing SP

How can i do that reset through the registry?

"Cherianjms@gmail.com" wrote:

> On Nov 17, 1:38 pm, Mike <M...@discussions.microsoft.com> wrote:
> > I get the same error. Microsoft's error reporting sends the following
> > information back to Microsoft:
> >
> > AppName: mspview.exe AppVer: 11.0.8166.2 AppStamp:4616c203
> > ModName: mspview.exe ModVer: 11.0.8166.2 ModStamp:4616c203
> > fDebug: 0 Offset: 00016537
> >
> > I have no idea how to solve this problem, but it is absurd that Microsoft's
> > supposed service update has ruined the ability to use one of the main Office
> > applications. This has to be fixed.
> >
> >
> >
> > "rjb8000" wrote:
> > > After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
> > > demonstrating the following behavior:
> >
> > > The icons on the tool bar work fine, but any attempt to pull down a menu
> > > (whether with the mouse or with keystrokes), such as the <file> menu causes
> > > the following error message:
> >
> > > "Microsoft Office Document Imaging has encountered a problem and needs to
> > > close. We are sorry for the inconvenience."
> >
> > > The program then shuts down.
> >
> > > Is there a patch or anything else available which will enable us to get the
> > > menus to properly function?
> >
> > > If not, is it possible to uninstall office 2003 and re-install it without SP
> > > 3. I'd rather have a fully functioning Microsoft Office Document Imaging
> > > program than whatever improvements are associated with SP 3.
> >
> > > Is anyone else experiencing this problem?- Hide quoted text -
> >
> > - Show quoted text -
>
> Hi,
>
> I was having the same problem as described above after installing
> service pack 3 for office. However, I had a different computer that
> did not have SP 3 installed yet.
>
>
> Here's what I did:
>
>
> 1. On the computer that is experiencing the error: Go to C:\Program
> Files\Common Files\Microsoft Shared\MODI. Inside
> is a folder called 11.0.
> 2. Rename that folder to 11.0new (or whatever you want to call it).
> 3. Find a computer that does not have service pack 3. Go to C:
> \Program Files\Common Files\Microsoft Shared\MODI and copy the folder
> called 11.0
> 4. Paste the folder 11.0 into C:\Program Files\Common Files\Microsoft
> Shared\MODI on the computer that was experiencing problems.
>
>
> This solved the problem for me.
>
>
 
Re: Microsoft Office Document Imaging Problem after installing SP

Here is the reg hack to fix the issue associate. I created a script to push
this remotely to a list of computers:

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.tif]
"Content Type"="image/tiff"
"PerceivedType"="image"
@="MSPaper.Document"

[HKEY_CLASSES_ROOT\.tif\MSPaper.Document]

[HKEY_CLASSES_ROOT\.tif\MSPaper.Document\ShellNew]

[HKEY_CLASSES_ROOT\.tif\OpenWithList]

[HKEY_CLASSES_ROOT\.tif\OpenWithList\MSPVIEW.EXE]
@=""

[HKEY_CLASSES_ROOT\.tif\OpenWithProgids]
"TIFImage.Document"=hex(0):

Just copy and paste this in to a text file and save with a name of your
choice, change the extention to .reg and your good to go.

"Cherianjms@gmail.com" wrote:

> On Nov 17, 1:38 pm, Mike <M...@discussions.microsoft.com> wrote:
> > I get the same error. Microsoft's error reporting sends the following
> > information back to Microsoft:
> >
> > AppName: mspview.exe AppVer: 11.0.8166.2 AppStamp:4616c203
> > ModName: mspview.exe ModVer: 11.0.8166.2 ModStamp:4616c203
> > fDebug: 0 Offset: 00016537
> >
> > I have no idea how to solve this problem, but it is absurd that Microsoft's
> > supposed service update has ruined the ability to use one of the main Office
> > applications. This has to be fixed.
> >
> >
> >
> > "rjb8000" wrote:
> > > After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
> > > demonstrating the following behavior:
> >
> > > The icons on the tool bar work fine, but any attempt to pull down a menu
> > > (whether with the mouse or with keystrokes), such as the <file> menu causes
> > > the following error message:
> >
> > > "Microsoft Office Document Imaging has encountered a problem and needs to
> > > close. We are sorry for the inconvenience."
> >
> > > The program then shuts down.
> >
> > > Is there a patch or anything else available which will enable us to get the
> > > menus to properly function?
> >
> > > If not, is it possible to uninstall office 2003 and re-install it without SP
> > > 3. I'd rather have a fully functioning Microsoft Office Document Imaging
> > > program than whatever improvements are associated with SP 3.
> >
> > > Is anyone else experiencing this problem?- Hide quoted text -
> >
> > - Show quoted text -
>
> Hi,
>
> I was having the same problem as described above after installing
> service pack 3 for office. However, I had a different computer that
> did not have SP 3 installed yet.
>
>
> Here's what I did:
>
>
> 1. On the computer that is experiencing the error: Go to C:\Program
> Files\Common Files\Microsoft Shared\MODI. Inside
> is a folder called 11.0.
> 2. Rename that folder to 11.0new (or whatever you want to call it).
> 3. Find a computer that does not have service pack 3. Go to C:
> \Program Files\Common Files\Microsoft Shared\MODI and copy the folder
> called 11.0
> 4. Paste the folder 11.0 into C:\Program Files\Common Files\Microsoft
> Shared\MODI on the computer that was experiencing problems.
>
>
> This solved the problem for me.
>
>
 
Re: Microsoft Office Document Imaging Problem after installing SP

Thanks! This was the best advice I found anywhere. I found the old office
version on another computer and did exactly what was suggested and things
work just fine now. Note: I actually made another copy of the old 11.0
folder and renamed it "OLD 11.0 - USE TO FIX ERROR" and then put that folder
in the MODI folder. That way if Microsoft Update does mess up the files in
the 11.0 folder again, I can just go back to the MODI folder and copy the old
files back into the 11.0 folder again.


"Cherianjms@gmail.com" wrote:

> On Nov 17, 1:38 pm, Mike <M...@discussions.microsoft.com> wrote:
> > I get the same error. Microsoft's error reporting sends the following
> > information back to Microsoft:
> >
> > AppName: mspview.exe AppVer: 11.0.8166.2 AppStamp:4616c203
> > ModName: mspview.exe ModVer: 11.0.8166.2 ModStamp:4616c203
> > fDebug: 0 Offset: 00016537
> >
> > I have no idea how to solve this problem, but it is absurd that Microsoft's
> > supposed service update has ruined the ability to use one of the main Office
> > applications. This has to be fixed.
> >
> >
> >
> > "rjb8000" wrote:
> > > After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
> > > demonstrating the following behavior:
> >
> > > The icons on the tool bar work fine, but any attempt to pull down a menu
> > > (whether with the mouse or with keystrokes), such as the <file> menu causes
> > > the following error message:
> >
> > > "Microsoft Office Document Imaging has encountered a problem and needs to
> > > close. We are sorry for the inconvenience."
> >
> > > The program then shuts down.
> >
> > > Is there a patch or anything else available which will enable us to get the
> > > menus to properly function?
> >
> > > If not, is it possible to uninstall office 2003 and re-install it without SP
> > > 3. I'd rather have a fully functioning Microsoft Office Document Imaging
> > > program than whatever improvements are associated with SP 3.
> >
> > > Is anyone else experiencing this problem?- Hide quoted text -
> >
> > - Show quoted text -
>
> Hi,
>
> I was having the same problem as described above after installing
> service pack 3 for office. However, I had a different computer that
> did not have SP 3 installed yet.
>
>
> Here's what I did:
>
>
> 1. On the computer that is experiencing the error: Go to C:\Program
> Files\Common Files\Microsoft Shared\MODI. Inside
> is a folder called 11.0.
> 2. Rename that folder to 11.0new (or whatever you want to call it).
> 3. Find a computer that does not have service pack 3. Go to C:
> \Program Files\Common Files\Microsoft Shared\MODI and copy the folder
> called 11.0
> 4. Paste the folder 11.0 into C:\Program Files\Common Files\Microsoft
> Shared\MODI on the computer that was experiencing problems.
>
>
> This solved the problem for me.
>
>
 
Ann absolutly has the work around. Search for the old (2003) Msview.exe.
It will probably be in a cache some place. Use that
Ann3287761 Wrote:
>
> I then did a search on my computer and found where the file was
> located. I
> had one mspview file from 2003 and one from 2007 located in different
> folders. I checked another computer where miscrosoft document imaging
> was
> working fine and that computer's mspview application was from June 2003
> in
> both folders.
>
> I went back to my computer with the imaging probem, and clicked on the
> file
> mspview.exe from 2003, an icon called MSPVIEW popped up. When I
> clicked this
> I opened up microsoft document imaging program and then I could go to
> file
> and click and then I could print......So I deleted the mspview.exe
> 2007
> version and moved the MSPVIEW to that spot. Now I can print. I have
> probably violated every protocol in world when it comes to computer
> speak but
> it works for now.
>
> So probably all you need to do is to reinstall Office 2003 and DO NOT
> DO THE
> AUTOMATIC UPDATE until microsoft fixes this. I also put my automatic
> updates
> on 'notify me' because I am not installing office updates until there
> is a
> fix for this imaging problem available. It is a pain to have to
> reinstall
> Office 2003 everytime they update Office.
>
>
> "


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Actually, the msview will get it working, however, part of it would be
impaired this way. Whenever one tries to reinstall if SP3 has been
installed, the SP3 version will be installed instead of original.
However, I got it working again in its new form (for now) by running
repair out of Word (not the install disk), it replaced the msview with
the 2007 version and seems to have fixed the registry entries. The root
cause and its appropriate fix still remains a mystery. I do know the
problem came after I made an annotation using the updated version and
tried to make it permenant. That's when it started to screw up and
cause problems. I hestitate to make an annotation and try to make it
permenent for that reason now!


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I have just had that error pop up today. It worked - scanned fine this
morning. Then I went ahead and set up the FAX Console using the Fax
Wizard on my machine. Then later went to scan something and got this
error for the first time. So, right after installing the Fax Console
using the Fax Wizard is when I started getting the MSPView.exe error
(after opening up the program and clicking on File). I hope this
little bit more of information can be used to help narrow down the
problem and find a fix.


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