64 Bit Microphone isn't working

  • Thread starter Thread starter Robert
  • Start date Start date
R

Robert

Operating System: Windows XP Professional x64 Edition (5.2, Build 3790)
Service Pack 2 (3790.srv03_sp2_gdr.070321-2337)
System Manufacturer: Shuttle Inc
System Model: SN25V10
BIOS: Default System BIOS
Processor: AMD Athlon(tm) 64 Processor 3500+, ~2.2GHz
Memory: 1024MB RAM
DirectX Version: DirectX 9.0c (4.09.0000.0904)

Description: Envy24 Family Audio (WDM)
Driver Name: Envy24HF.sys
Driver Version: 5.12.0001.3652 (English)
Driver Provider: VIA - IC Ensemble, Inc.

Card name: NVIDIA GeForce 6600 GT
Display Memory: 128.0 MB
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.6371 (English)

Motherboard: Shuttle FN25 Socket 939 AMD Athlon 64 Processor Based DDR
Mainboard


I recently purchased a headset with microphone and I can't get it to record
or show voice in game. The headphones work and the microphone is plugged in
the right port. I've checked all the sound settings and can't find any reason
that it wouldn't work.

I've tested it on another system and it works fine.

I have Windows XP Pro. 64bit Edition, and a Shuttle SN25P system with a VIA
Vinyl Envy24PT PCI Audio Controller. As best I can find I have all the latest
drivers.


I just have the normal Sound in Control Panel and nothing is muted.

Audio/Sound Recording has Mic selected under Volume and with it set at the
top.

Sound/Volume/Device Volume/Advanced -- lists a large range of volume
controls but the only Advanced is under Mic. Which just has Bass/Treble
greyed out and 20dB Boot and Set To Front Mic, both selected. I've tried it
with each/both unselected also.



I've tried testing the mic with Sound Recorder but have gotten nothing.

I've also tested with HL2:Insurgency Mod with the Voice enabled.



Voice recording has a Hardware test but that always gives a network error
saying "There are no suitable networking devices installed." "Windows cannot
execute DpvSetup.exe, use Add/Remove Programs control panel to install." I
have the lastest DirextX drivers.

"DxDiag" / 64bit / Network / Direct Play Voice Options / Run Wizard - "The
DirectPlay Voice Wizard failed with error code 0x80158320."


"DxDiag" / 32bit / Network / Direct Play Voice Options / Run Wizard - Puts
me to a screen asking me to test my mic by speaking the stated text, while
doing so nothing changes and if I hit the volume button it gives the error
"Windows cannot execute SndVol32.exe, use Add/Remove Programs control panel
to install." and trying to go to the next page stops the wizard as my mic
hasn't picked anything up.

I've looked at the MS KB and carried out the instructions about changing the
registry DWords to 3/3/2 respectively and nothing has changed.


My brother has the same sort of system and same OS and can't get a
microphone to work either.

I've also posted in the VIA Arena and PlanetAMD64 forums and emailed Shuttle
without any resolution.
 
Robert:
A tough question, but a such comprehensive description of the problem
deserves at least a response.
#1 - Make sure you have the latest XP x64 drivers that can be downloaded here
http://www.viaarena.com/default.aspx?PageID=420&OSID=2&CatID=2450&SubCatID=107
You will also find there a box with "Scan Computer for Driver Updates", and
the usual Download button that will give you this file:
http://www.viaarena.com/Driver/Envy24_Family_64 Bit Drivers_V460b.zip

# 2 - Make sure you have the latest BIOS for your motherboard

# 3 - I have seen in some motherboards that the audio connectors can have
two different functions according to the quantity of speakers selected. I
mean, something that is an input can become an output under certain
circumstances. Do you have your motherboard's manual in order to see whether
the mic input is exclusive or can be used as an output (and that might be the
cause why it is not working)?

Best of luck!
Carlos

"Robert" wrote:

> Operating System: Windows XP Professional x64 Edition (5.2, Build 3790)
> Service Pack 2 (3790.srv03_sp2_gdr.070321-2337)
> System Manufacturer: Shuttle Inc
> System Model: SN25V10
> BIOS: Default System BIOS
> Processor: AMD Athlon(tm) 64 Processor 3500+, ~2.2GHz
> Memory: 1024MB RAM
> DirectX Version: DirectX 9.0c (4.09.0000.0904)
>
> Description: Envy24 Family Audio (WDM)
> Driver Name: Envy24HF.sys
> Driver Version: 5.12.0001.3652 (English)
> Driver Provider: VIA - IC Ensemble, Inc.
>
> Card name: NVIDIA GeForce 6600 GT
> Display Memory: 128.0 MB
> Driver Name: nv4_disp.dll
> Driver Version: 6.14.0011.6371 (English)
>
> Motherboard: Shuttle FN25 Socket 939 AMD Athlon 64 Processor Based DDR
> Mainboard
>
>
> I recently purchased a headset with microphone and I can't get it to record
> or show voice in game. The headphones work and the microphone is plugged in
> the right port. I've checked all the sound settings and can't find any reason
> that it wouldn't work.
>
> I've tested it on another system and it works fine.
>
> I have Windows XP Pro. 64bit Edition, and a Shuttle SN25P system with a VIA
> Vinyl Envy24PT PCI Audio Controller. As best I can find I have all the latest
> drivers.
>
>
> I just have the normal Sound in Control Panel and nothing is muted.
>
> Audio/Sound Recording has Mic selected under Volume and with it set at the
> top.
>
> Sound/Volume/Device Volume/Advanced -- lists a large range of volume
> controls but the only Advanced is under Mic. Which just has Bass/Treble
> greyed out and 20dB Boot and Set To Front Mic, both selected. I've tried it
> with each/both unselected also.
>
>
>
> I've tried testing the mic with Sound Recorder but have gotten nothing.
>
> I've also tested with HL2:Insurgency Mod with the Voice enabled.
>
>
>
> Voice recording has a Hardware test but that always gives a network error
> saying "There are no suitable networking devices installed." "Windows cannot
> execute DpvSetup.exe, use Add/Remove Programs control panel to install." I
> have the lastest DirextX drivers.
>
> "DxDiag" / 64bit / Network / Direct Play Voice Options / Run Wizard - "The
> DirectPlay Voice Wizard failed with error code 0x80158320."
>
>
> "DxDiag" / 32bit / Network / Direct Play Voice Options / Run Wizard - Puts
> me to a screen asking me to test my mic by speaking the stated text, while
> doing so nothing changes and if I hit the volume button it gives the error
> "Windows cannot execute SndVol32.exe, use Add/Remove Programs control panel
> to install." and trying to go to the next page stops the wizard as my mic
> hasn't picked anything up.
>
> I've looked at the MS KB and carried out the instructions about changing the
> registry DWords to 3/3/2 respectively and nothing has changed.
>
>
> My brother has the same sort of system and same OS and can't get a
> microphone to work either.
>
> I've also posted in the VIA Arena and PlanetAMD64 forums and emailed Shuttle
> without any resolution.
 
I've got the latest drivers, even the update through Microsoft Update. I
tried the Free Scan from VIA Arena ... it doesn't support 64bit OSs.

The last time I tried updating the bios the program wouldn't let me because
it didn't work with 64bit OSs. I'm downloading it again to try.

I have the manual but no idea how to check that.

"Carlos" wrote:

> Robert:
> A tough question, but a such comprehensive description of the problem
> deserves at least a response.
> #1 - Make sure you have the latest XP x64 drivers that can be downloaded here
> http://www.viaarena.com/default.aspx?PageID=420&OSID=2&CatID=2450&SubCatID=107
> You will also find there a box with "Scan Computer for Driver Updates", and
> the usual Download button that will give you this file:
> http://www.viaarena.com/Driver/Envy24_Family_64 Bit Drivers_V460b.zip
>
> # 2 - Make sure you have the latest BIOS for your motherboard
>
> # 3 - I have seen in some motherboards that the audio connectors can have
> two different functions according to the quantity of speakers selected. I
> mean, something that is an input can become an output under certain
> circumstances. Do you have your motherboard's manual in order to see whether
> the mic input is exclusive or can be used as an output (and that might be the
> cause why it is not working)?
>
> Best of luck!
> Carlos
>
> "Robert" wrote:
>
> > Operating System: Windows XP Professional x64 Edition (5.2, Build 3790)
> > Service Pack 2 (3790.srv03_sp2_gdr.070321-2337)
> > System Manufacturer: Shuttle Inc
> > System Model: SN25V10
> > BIOS: Default System BIOS
> > Processor: AMD Athlon(tm) 64 Processor 3500+, ~2.2GHz
> > Memory: 1024MB RAM
> > DirectX Version: DirectX 9.0c (4.09.0000.0904)
> >
> > Description: Envy24 Family Audio (WDM)
> > Driver Name: Envy24HF.sys
> > Driver Version: 5.12.0001.3652 (English)
> > Driver Provider: VIA - IC Ensemble, Inc.
> >
> > Card name: NVIDIA GeForce 6600 GT
> > Display Memory: 128.0 MB
> > Driver Name: nv4_disp.dll
> > Driver Version: 6.14.0011.6371 (English)
> >
> > Motherboard: Shuttle FN25 Socket 939 AMD Athlon 64 Processor Based DDR
> > Mainboard
> >
> >
> > I recently purchased a headset with microphone and I can't get it to record
> > or show voice in game. The headphones work and the microphone is plugged in
> > the right port. I've checked all the sound settings and can't find any reason
> > that it wouldn't work.
> >
> > I've tested it on another system and it works fine.
> >
> > I have Windows XP Pro. 64bit Edition, and a Shuttle SN25P system with a VIA
> > Vinyl Envy24PT PCI Audio Controller. As best I can find I have all the latest
> > drivers.
> >
> >
> > I just have the normal Sound in Control Panel and nothing is muted.
> >
> > Audio/Sound Recording has Mic selected under Volume and with it set at the
> > top.
> >
> > Sound/Volume/Device Volume/Advanced -- lists a large range of volume
> > controls but the only Advanced is under Mic. Which just has Bass/Treble
> > greyed out and 20dB Boot and Set To Front Mic, both selected. I've tried it
> > with each/both unselected also.
> >
> >
> >
> > I've tried testing the mic with Sound Recorder but have gotten nothing.
> >
> > I've also tested with HL2:Insurgency Mod with the Voice enabled.
> >
> >
> >
> > Voice recording has a Hardware test but that always gives a network error
> > saying "There are no suitable networking devices installed." "Windows cannot
> > execute DpvSetup.exe, use Add/Remove Programs control panel to install." I
> > have the lastest DirextX drivers.
> >
> > "DxDiag" / 64bit / Network / Direct Play Voice Options / Run Wizard - "The
> > DirectPlay Voice Wizard failed with error code 0x80158320."
> >
> >
> > "DxDiag" / 32bit / Network / Direct Play Voice Options / Run Wizard - Puts
> > me to a screen asking me to test my mic by speaking the stated text, while
> > doing so nothing changes and if I hit the volume button it gives the error
> > "Windows cannot execute SndVol32.exe, use Add/Remove Programs control panel
> > to install." and trying to go to the next page stops the wizard as my mic
> > hasn't picked anything up.
> >
> > I've looked at the MS KB and carried out the instructions about changing the
> > registry DWords to 3/3/2 respectively and nothing has changed.
> >
> >
> > My brother has the same sort of system and same OS and can't get a
> > microphone to work either.
> >
> > I've also posted in the VIA Arena and PlanetAMD64 forums and emailed Shuttle
> > without any resolution.
 
What I really need to do is find someone with a Shuttle SN25P with Windows XP
Professional 64bit who's microphone DOES work and figure out what the
differences are if any.

> > > My brother has the same sort of system and same OS and can't get a
> > > microphone to work either.
 
Usually, flashing your BIOS is done by booting fresh right into the flash
utility (DOS - Command-Line!) and executing by typing commands - the site
that carries the BIOS Updates will also have instructions. A few
manufacturers do have a utility that can execute from within your OS, but
this is rare and you shouldn't expect a 64bit tool. The safe way to do it is
from the comman-line! Read carefully the complete BIOS section of the
motherboard manual and make sure you understand the flashing procedure that
they are employing. There is nothing Universal about that, each motherboard
may be different in this respect. If you do not have the manual it can
usually be downloaded from the manufacturer's web-site.

Also, make sure the chip support for the Mic. is enabled in the BIOS Setup.

As for the Mic. itself, have you tried opening the mixer control? The volume
may be turned down to = 0!!!


Tony. . .


"Robert" <Robert@discussions.microsoft.com> wrote in message
news:2698ABC0-74FD-408A-A7A4-F2484C2903B0@microsoft.com...
> I've got the latest drivers, even the update through Microsoft Update. I
> tried the Free Scan from VIA Arena ... it doesn't support 64bit OSs.
>
> The last time I tried updating the bios the program wouldn't let me
> because
> it didn't work with 64bit OSs. I'm downloading it again to try.
>
> I have the manual but no idea how to check that.
>
> "Carlos" wrote:
>
>> Robert:
>> A tough question, but a such comprehensive description of the problem
>> deserves at least a response.
>> #1 - Make sure you have the latest XP x64 drivers that can be downloaded
>> here
>> http://www.viaarena.com/default.aspx?PageID=420&OSID=2&CatID=2450&SubCatID=107
>> You will also find there a box with "Scan Computer for Driver Updates",
>> and
>> the usual Download button that will give you this file:
>> http://www.viaarena.com/Driver/Envy24_Family_64 Bit Drivers_V460b.zip
>>
>> # 2 - Make sure you have the latest BIOS for your motherboard
>>
>> # 3 - I have seen in some motherboards that the audio connectors can have
>> two different functions according to the quantity of speakers selected. I
>> mean, something that is an input can become an output under certain
>> circumstances. Do you have your motherboard's manual in order to see
>> whether
>> the mic input is exclusive or can be used as an output (and that might be
>> the
>> cause why it is not working)?
>>
>> Best of luck!
>> Carlos
>>
>> "Robert" wrote:
>>
>> > Operating System: Windows XP Professional x64 Edition (5.2, Build 3790)
>> > Service Pack 2 (3790.srv03_sp2_gdr.070321-2337)
>> > System Manufacturer: Shuttle Inc
>> > System Model: SN25V10
>> > BIOS: Default System BIOS
>> > Processor: AMD Athlon(tm) 64 Processor 3500+, ~2.2GHz
>> > Memory: 1024MB RAM
>> > DirectX Version: DirectX 9.0c (4.09.0000.0904)
>> >
>> > Description: Envy24 Family Audio (WDM)
>> > Driver Name: Envy24HF.sys
>> > Driver Version: 5.12.0001.3652 (English)
>> > Driver Provider: VIA - IC Ensemble, Inc.
>> >
>> > Card name: NVIDIA GeForce 6600 GT
>> > Display Memory: 128.0 MB
>> > Driver Name: nv4_disp.dll
>> > Driver Version: 6.14.0011.6371 (English)
>> >
>> > Motherboard: Shuttle FN25 Socket 939 AMD Athlon 64 Processor Based DDR
>> > Mainboard
>> >
>> >
>> > I recently purchased a headset with microphone and I can't get it to
>> > record
>> > or show voice in game. The headphones work and the microphone is
>> > plugged in
>> > the right port. I've checked all the sound settings and can't find any
>> > reason
>> > that it wouldn't work.
>> >
>> > I've tested it on another system and it works fine.
>> >
>> > I have Windows XP Pro. 64bit Edition, and a Shuttle SN25P system with a
>> > VIA
>> > Vinyl Envy24PT PCI Audio Controller. As best I can find I have all the
>> > latest
>> > drivers.
>> >
>> >
>> > I just have the normal Sound in Control Panel and nothing is muted.
>> >
>> > Audio/Sound Recording has Mic selected under Volume and with it set at
>> > the
>> > top.
>> >
>> > Sound/Volume/Device Volume/Advanced -- lists a large range of volume
>> > controls but the only Advanced is under Mic. Which just has Bass/Treble
>> > greyed out and 20dB Boot and Set To Front Mic, both selected. I've
>> > tried it
>> > with each/both unselected also.
>> >
>> >
>> >
>> > I've tried testing the mic with Sound Recorder but have gotten nothing.
>> >
>> > I've also tested with HL2:Insurgency Mod with the Voice enabled.
>> >
>> >
>> >
>> > Voice recording has a Hardware test but that always gives a network
>> > error
>> > saying "There are no suitable networking devices installed." "Windows
>> > cannot
>> > execute DpvSetup.exe, use Add/Remove Programs control panel to
>> > install." I
>> > have the lastest DirextX drivers.
>> >
>> > "DxDiag" / 64bit / Network / Direct Play Voice Options / Run Wizard -
>> > "The
>> > DirectPlay Voice Wizard failed with error code 0x80158320."
>> >
>> >
>> > "DxDiag" / 32bit / Network / Direct Play Voice Options / Run Wizard -
>> > Puts
>> > me to a screen asking me to test my mic by speaking the stated text,
>> > while
>> > doing so nothing changes and if I hit the volume button it gives the
>> > error
>> > "Windows cannot execute SndVol32.exe, use Add/Remove Programs control
>> > panel
>> > to install." and trying to go to the next page stops the wizard as my
>> > mic
>> > hasn't picked anything up.
>> >
>> > I've looked at the MS KB and carried out the instructions about
>> > changing the
>> > registry DWords to 3/3/2 respectively and nothing has changed.
>> >
>> >
>> > My brother has the same sort of system and same OS and can't get a
>> > microphone to work either.
>> >
>> > I've also posted in the VIA Arena and PlanetAMD64 forums and emailed
>> > Shuttle
>> > without any resolution.
 
"Tony Sperling mail.dk>" wrote:

> Usually, flashing your BIOS is done by booting fresh right into the flash
> utility (DOS - Command-Line!) and executing by typing commands - the site
> that carries the BIOS Updates will also have instructions. A few
> manufacturers do have a utility that can execute from within your OS, but
> this is rare and you shouldn't expect a 64bit tool. The safe way to do it is
> from the comman-line! Read carefully the complete BIOS section of the
> motherboard manual and make sure you understand the flashing procedure that
> they are employing. There is nothing Universal about that, each motherboard
> may be different in this respect. If you do not have the manual it can
> usually be downloaded from the manufacturer's web-site.
>
> Also, make sure the chip support for the Mic. is enabled in the BIOS Setup.
>
> As for the Mic. itself, have you tried opening the mixer control? The volume
> may be turned down to = 0!!!
>
>
> Tony. . .
>

As far as I can see I have the latest BIOS.

There is nothing about Sound/Audio/Microphone's in BIOS.

I've check all the sound control panel options and tried all the possible
settings.
 
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