Lost CD/DVD Drive

  • Thread starter Thread starter Chloe
  • Start date Start date
C

Chloe

After spending several hours trying to install adobe software I spoke with
adobe technical support who advised me that my problem was either faulty
disks or my cd/dvd driver needed updating.

I have returned the software for them to check, then I foolishly checked the
dell website for an updated driver. Having believed I found the correct
driver I installed it then restarted the computer as instructed. Since then I
have been unable to locate my CD/DVD dirive in either my computer or anywhere
else. I have lost several hours trying a multitude of things and am now at
the stage where I need help please.

My cd/dvd rom drive won't even eject it's tray when I push eject, it's like
it is completely dead. I have followed the instruction for removing the upper
and lower filters from the registry but this made no difference.

Please help, I am an MSc student who is falling way behind in my assignments
due to this problem.
 
"Chloe" <Chloe@discussions.microsoft.com> wrote in message
news:940BD8F7-5B21-4CDD-B0A1-C2FDE673923F@microsoft.com...
> After spending several hours trying to install adobe software I spoke with
> adobe technical support who advised me that my problem was either faulty
> disks or my cd/dvd driver needed updating.
>
> I have returned the software for them to check, then I foolishly checked
> the
> dell website for an updated driver. Having believed I found the correct
> driver I installed it then restarted the computer as instructed. Since
> then I
> have been unable to locate my CD/DVD dirive in either my computer or
> anywhere
> else. I have lost several hours trying a multitude of things and am now at
> the stage where I need help please.
>
> My cd/dvd rom drive won't even eject it's tray when I push eject, it's
> like
> it is completely dead. I have followed the instruction for removing the
> upper
> and lower filters from the registry but this made no difference.
>
> Please help, I am an MSc student who is falling way behind in my
> assignments
> due to this problem.

Maybe Doug Knox's fix,
http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip
 
Thank you Claggy, before I run an exe to attempt to fix my problem, please
can you tell me a little bit about what it will do to my computer. I don't
mean to be a pain. Thank you
--
Your help is very much appreciated, thank you


"Claggy" wrote:

>
> "Chloe" <Chloe@discussions.microsoft.com> wrote in message
> news:940BD8F7-5B21-4CDD-B0A1-C2FDE673923F@microsoft.com...
> > After spending several hours trying to install adobe software I spoke with
> > adobe technical support who advised me that my problem was either faulty
> > disks or my cd/dvd driver needed updating.
> >
> > I have returned the software for them to check, then I foolishly checked
> > the
> > dell website for an updated driver. Having believed I found the correct
> > driver I installed it then restarted the computer as instructed. Since
> > then I
> > have been unable to locate my CD/DVD dirive in either my computer or
> > anywhere
> > else. I have lost several hours trying a multitude of things and am now at
> > the stage where I need help please.
> >
> > My cd/dvd rom drive won't even eject it's tray when I push eject, it's
> > like
> > it is completely dead. I have followed the instruction for removing the
> > upper
> > and lower filters from the registry but this made no difference.
> >
> > Please help, I am an MSc student who is falling way behind in my
> > assignments
> > due to this problem.
>
> Maybe Doug Knox's fix,
> http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip
>
>
>
 
"Chloe" <Chloe@discussions.microsoft.com> wrote in message
news:C4656F66-2EF2-4B33-A1C6-9B70AAA50647@microsoft.com...
> Thank you Claggy, before I run an exe to attempt to fix my problem, please
> can you tell me a little bit about what it will do to my computer. I don't
> mean to be a pain. Thank you
> --
> Your help is very much appreciated, thank you
>
>
> "Claggy" wrote:
>
>>
>> "Chloe" <Chloe@discussions.microsoft.com> wrote in message
>> news:940BD8F7-5B21-4CDD-B0A1-C2FDE673923F@microsoft.com...
>> > After spending several hours trying to install adobe software I spoke
>> > with
>> > adobe technical support who advised me that my problem was either
>> > faulty
>> > disks or my cd/dvd driver needed updating.
>> >
>> > I have returned the software for them to check, then I foolishly
>> > checked
>> > the
>> > dell website for an updated driver. Having believed I found the correct
>> > driver I installed it then restarted the computer as instructed. Since
>> > then I
>> > have been unable to locate my CD/DVD dirive in either my computer or
>> > anywhere
>> > else. I have lost several hours trying a multitude of things and am now
>> > at
>> > the stage where I need help please.
>> >
>> > My cd/dvd rom drive won't even eject it's tray when I push eject, it's
>> > like
>> > it is completely dead. I have followed the instruction for removing the
>> > upper
>> > and lower filters from the registry but this made no difference.
>> >
>> > Please help, I am an MSc student who is falling way behind in my
>> > assignments
>> > due to this problem.
>>
>> Maybe Doug Knox's fix,
>> http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip
>>
>>
>>

It removes registry entries that are known to make CD and DVD drives
inaccessible. It may not fix your problem but it won't hurt anything either.
If the bad entries aren't there it won't remove anything. It is written by
Doug knox. He is an Microsoft MVP. He writes tweaks and fixes to help people
repair some pretty common problems. Visit his page.
http://www.dougknox.com/
 
Chloe;3302251 Wrote:
> After spending several hours trying to install adobe software I spoke
> with
> adobe technical support who advised me that my problem was either
> faulty
> disks or my cd/dvd driver needed updating.
>
> I have returned the software for them to check, then I foolishly
> checked the
> dell website for an updated driver. Having believed I found the
> correct
> driver I installed it then restarted the computer as instructed. Since
> then I
> have been unable to locate my CD/DVD dirive in either my computer or
> anywhere
> else. I have lost several hours trying a multitude of things and am now
> at
> the stage where I need help please.
>
> My cd/dvd rom drive won't even eject it's tray when I push eject, it's
> like
> it is completely dead. I have followed the instruction for removing the
> upper
> and lower filters from the registry but this made no difference.
>
> Please help, I am an MSc student who is falling way behind in my
> assignments
> due to this problem.

From what you describe either the OS isn't talking to the drive, or the
drive itself is no longer responding. Luckily there is a relatively
easy way to test which it is.

If you go into the BIOS just after powering on the computer (press F2
at the Dell splash screen) you can make sure the CD drive is being seen
by the motherboard. Also, if you press the eject button on the drive
itself that will test if the problem is the drive or Windows. If it
works in the BIOS then the hardware itself is most likely working
correctly.

While I am not familiar with the registry fix(es) Claggy recommends, if
they do what I think they do then it definitely can't hurt to give it a
try. Since they are registry changes, you can always create a restore
point to go back to if you do not like the results.

Do you remember the filename of the update you ran for the drive? If
you can tell me what model of Dell and, if possible, what model of CD
drive is installed in your system I will be happy to double check what
updates are available. Most updates for CD drives are firmware updates
for the drive itself, so if the update you did caused a problem then
that is something Dell engineers will want to be made aware of.

If you have any other questions about the system I will be more than
happy to provide any help I can.

Larry
Dell Customer Advocate


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