loop reboot with SP3 installation

  • Thread starter Thread starter GMG
  • Start date Start date
G

GMG

I had a reboot loop with SP3 installation on a HP--AMD computer. The
following note from Microsoft support explains how we solved the problem:
Here is a summary of the key points of the service request for your records:

Action: Unable to boot to the desktop
Result: Reboot loop
Cause: After installation of SP3
Resolution: We follwed the followinf article

www.support.microsoft.com\KB\888372 . We tried Method 1
in the article. After this article we went to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Intelppm
-In that delete the Start
-Right click on Intelppm and select new and in new, DWORD
-Rename the new entry as
-Right click on the Start entry and select modify and change the value
to 4.
 
> I had a reboot loop with SP3 installation on a HP--AMD computer. The
> following note from Microsoft support explains how we solved the
> problem: Here is a summary of the key points of the service request
> for your records:
> Action: Unable to boot to the desktop
> Result: Reboot loop
> Cause: After installation of SP3
> Resolution: We follwed the followinf article
>
> www.support.microsoft.com\KB\888372 . We tried
> Method 1 in the article. After this article we went to
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Intelppm
> -In that delete the Start
> -Right click on Intelppm and select new and in new, DWORD
> -Rename the new entry as
> -Right click on the Start entry and select modify and change the
> value to 4.

Known issue with XP3 & AMD. See the MS site for full details. I don't
have the link.

HTH
 
"Twayne" <nobody@devnull.spamcop.net> wrote...
> Known issue with XP3 & AMD.

More accurately: known issue with XP SP3 & AMD in some HP OEM
installs.

I have installed SP3 on several AMD systems without any problems. I
do check for intelppm.sys on AMD systems though, but on the AMD
systems I have updated so far, I haven't found the offending setting.

Regards,
-Roger
--
E-mail: rhunen@xs4all.nl
Home: http://www.xs4all.nl/~rhunen
ADSL: http://adsl.hunen.net
 
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