On Jul 21, 6:08 pm, Jim <RCPoo...@gmail.com> wrote:
> On Jul 21, 3:32 pm, "Anna" <myn...@myisp.net> wrote:
>
>
>
>
>
> > >> "Jim" <RCPoo...@gmail.com> wrote in message
> > >>news:1184978238.915579.309590@g4g2000hsf.googlegroups.com...
> > >> > My PC recently failed(the power supply went bad and replacing it
> > >> > allowed the computer to turn on, but the monitor said no signal
> > >> > detected so I had problems other than the power supply). I removed
> > >> > the hard drive from the PC and bought a hard drive enclosure which I
> > >> > have connected to my laptop via USB. However, I can't seem to get the
> > >> > laptop to recognize the new hard drive. If I go to Device Manager and
> > >> > click on Universal Serial Bus Controllers I see 'USB Mass Storage
> > >> > Device' and when I check the properties the Device Status indicates
> > >> > that the device is working properly.
>
> > >> > I have also checked Disk Management under Computer Management and my
> > >> > new external drive does not show up.
>
> > >> > Any ideas on this would be appreciated!!
> > >> > On Jul 21, 12:11 pm, "Beverly Howard [Ms-MVP/MobileDev]"
> > >> > <BevNoSpamBevHoward.com> wrote:
> > >> >> Does the enclosure have an external power supply and is it connected?
>
> > >> >> Drives often need more power than the usb port can supply.
>
> > >> >> Beyond that, there are a variety of other possible causes from being
> > >> >> hooked up incorrectly to a bad drive.
> > >> > "Jim" <RCPoo...@gmail.com> wrote in message>
> > >> > The enclosure does have an external power supply. It powers up and I
> > >> > can hear the hard drive spinning in the enclosure. And the green LED
> > >> > light comes on at the front of the enclosure. The laptop is a Dell
> > >> > Latitude, and I do get a warning message after plugging in the USB
> > >> > that says "The number of hard disk drives in your system has
> > >> > increased. This typically does NOT indicate a hardware failure.
> > >> > Contact our help desk if you did not personally change your systems
> > >> > hard disk drive configuration. "
>
> > >> > I do fear that the hard drive is damaged. I guess the best way to
> > >> > check that would be to get a known good drive and see if the laptop
> > >> > recognizes that?
> > > On Jul 21, 1:14 pm, "Anna" <myn...@myisp.net> wrote:
> > >> Jim:
> > >> In view of your past problem with the PC (I assume it was a desktop
> > >> machine)
> > >> in which this HDD had been installed, it certainly sounds like the
> > >> problem
> > >> may indeed be a defective HDD.
>
> > >> If you do have a "known good drive" at hand, that would be one way to
> > >> test
> > >> whether the USB enclosure itself is not a problem. And what about your
> > >> desktop PC? Did you ever get that machine back to functioning? If you
> > >> did,
> > >> obviously one thing to try is to connect the USB HDD to *that* machine
> > >> for
> > >> testing purposes. But I guess you've already tried that or that PC still
> > >> isn't functioning, yes? And I don't suppose you have another PC available
> > >> that could be used to connect to the USB device.
>
> > >> You should download the HDD diagnostic utility from the manufacturer of
> > >> your
> > >> HDD and test it out. As you may know, the diagnostic utility will take
> > >> the
> > >> form of either a floppy disk or CD, both of which will be bootable. In
> > >> some
> > >> cases, however, the diagnostic utility will not be able to test the drive
> > >> while it's a USB device; in those cases you would need to (temporarily)
> > >> install it in your (presumably) functioning desktop PC and test it that
> > >> way.
>
> > >> Assuming the HDD is non-defective, you have tried another USB port on the
> > >> laptop, assuming one is available right? I assume you have a flash drive
> > >> or
> > >> other USB device that you can connect to the laptop's USB port and no
> > >> problem there, right? And you've tried powering-on the USB device *both*
> > >> before & after the boot? And you're not using a USB extension cable,
> > >> right?
>
> > >> I don't suppose there's any setting in the BIOS of your Dell's
> > >> motherboard
> > >> that would impact on this problem, but check this out with your User
> > >> Manual
> > >> info as it pertains to USB devices.
> > >> Anna
> > "Jim" <RCPoo...@gmail.com> wrote in message
>
> >news:1185040023.506174.54030@q75g2000hsh.googlegroups.com...
>
> > > Thanks for the reply Anna,
> > > The PC from which I removed the HDD would not boot before I removed
> > > the HDD and I've given up on getting that back to working condition.
> > > I do have another PC that I can hook the HD enclosure up to - it will
> > > probably be Monday before I do that since the functioning PC is at my
> > > office. If that doesn't work I don't have a PC that I can physically
> > > install the HDD in to run that dagnostic so I may have to give up or
> > > take it somewhere for additional assistance.
>
> > > I have one USB port on the laptop and a docking station with two
> > > more. I have tried all the ports with no luck and I was able to
> > > connect other devices and they were immediately recognized. And I'm
> > > not using an extension cable. I have tried rebooting the laptop with
> > > the device connected and it still wasn't recognized.
>
> > > I'll see if I can find a users manual for the mobo and check the BIOS
> > > setting. If that is unproductive and connecting the HDD to another PC
> > > doesn't work I guess I'm out of luck!!
>
> > > Thanks again for the respsonse!
>
> > Jim:
> > I assume you haven't checked out the HDD with the diagnostic utility as of
> > yet although it certainly sounds as if you're dealing with a defective
> > drive.
>
> > Anyway...
>
> > If & when you do connect the USBEHD to a working PC as you plan, and the
> > device still remains unrecognized by the system, you could uninstall the
> > disk from the enclosure and install it as a secondary HDD in that PC to
> > determine if it's then detected and its contents could be accessed. If not,
> > that would seem to be definitive evidence that the drive is indeed
> > defective.
> > Anna- Hide quoted text -
>
> > - Show quoted text -- Hide quoted text -
>
> > - Show quoted text -
>
> RalfG - The drive was jumpered as master before I put it in the
> enclosure - from what I have read that is the correct setting? As
> far as taking ownership of the drive contents, I can't even see the
> drive at this point.
>
> Anna - On Monday I plan to test that HDD with the enclosure in the
> working PC. If that fails, I'll try to find a PC into which I can
> install the questionable HDD as a secondary drive. (I'm a little
> nervous to do that in the working PC since it actually belongs to the
> company I work for.) At that point I will try to run a diagnostic
> test on it and I'll know for sure.
>
> Thanks again for all the help and I'll post an update to close the
> loop on this problem.- Hide quoted text -
>
> - Show quoted text -
Turns out Ralf G. was the warmest. I *thought* the drive was jumpered
as master but it was actually cable select. After changing it to
master, bingo! My laptop now recognizes the enclosure!!
Thanks again to all who took the time to respond. I'm certainly wiser
for the experience...
