Keyboards do not work on new install of XP

[Richard]

I have a brand new Dell M90 laptop, it came with Vista loaded but Vista is
not allowed on our work network so I partitioned/formatted/installed XP Pro.

Everything works on this pc except any external keyboards I connect. I have
connected a mouse, hard drive, flash drive and all are recognized and drivers
loaded. When I connect any keyboard or USB num pad the found new hardware
wizard comes up. The wizard goes through the motions and at the end says The
hardware is not installed, can not find the software. The laptop keyboard
works fine.

I have downloaded and installed MS intellipoint 6.1 software and still get
no where.

The keyboard is a MS digital Media Pro, but I have also tried a generic
keyboard.

I have extracted the keyboard.inf file from the CD back to the windows/inf
directory.

thoughts?

 

[Bert Kinney]

Hi Richard,

Here are the troubleshooting step from Dell
http://support.dell.com/support/edocs/systems/wsM90/en/ug/trouble.htm#wp1053998

If these don't work I would suggest contacting Dell support.

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org

Richard wrote:
> I have a brand new Dell M90 laptop, it came with Vista loaded but Vista is
> not allowed on our work network so I partitioned/formatted/installed XP Pro.
>
> Everything works on this pc except any external keyboards I connect. I have
> connected a mouse, hard drive, flash drive and all are recognized and drivers
> loaded. When I connect any keyboard or USB num pad the found new hardware
> wizard comes up. The wizard goes through the motions and at the end says The
> hardware is not installed, can not find the software. The laptop keyboard
> works fine.
>
> I have downloaded and installed MS intellipoint 6.1 software and still get
> no where.
>
> The keyboard is a MS digital Media Pro, but I have also tried a generic
> keyboard.
>
> I have extracted the keyboard.inf file from the CD back to the windows/inf
> directory.
>
> thoughts?

 

[davy]

Have you checked in Device manager where you'll also be able to check
and update the drivers? Also ensure the driver is for Xp and not
Vista.

Davy