Your Stop Error message omits the parameter details 0xXXXXXXX......)
..This may help with this Error.
Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793989.aspx
A page of kernel data was not found in the pagefile and was not read
into memory. This might be due to incompatible disk or controller
drivers, firmware, or hardware.
Source:
http://aumha.org/a/stop.htm
This error and the one you previously reported commonly occur together.
Description: atapi.sys is located in the folder
C:\Windows\System32\drivers. Known file sizes on Windows XP are 95360
bytes (94% of all occurrence), 86656 bytes.
The driver can be started or stopped from Services in the Control Panel
or by other programs. It is a Windows system file. The program is not
visible. The service has no detailed description. File atapi.sys is a
trustworthy file from Microsoft. Therefore the technical security rating
is 20% dangerous, however also read the users reviews.
Important: Some malware camouflage themselves as atapi.sys, particularly
if they are located in c:\windows or c:\windows\system32 folder. Thus
check the atapi.sys process on your pc whether it is pest.
The process IDE/ATAPI Port Driver belongs to the software Microsoft
Windows Operating System or Standard Ide/ESDI Hard Disk Controller by
Microsoft Corporation.
Source:
http://cc.msnscache.com/cache.aspx?q=72454800212111&mkt=en-US&lang=en-US&w=e004019e&FORM=CVRE2
Go to Start, Control Panel, Folder Options, View, Advanced Settings and
verify that the box before "Show hidden files and folders" is checked
and "Hide protected operating system files " is unchecked. You may need
to scroll down to see the second item. You should also make certain that
the box before "Hide extensions for known file types" is not checked.
Next in Windows Explorer make sure View, Details is selected and then
select View, Choose Details and check before Name, Type, Total Size, and
Free Space.
Now open Windows Explorer and locate atapi.sys at the location indicated
above. Place the cursor on atapi.sys, right click and select Properties.
Note the file version, size (not size on disk), and modified date.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
bptheini wrote:
> Just noticed from Help& Support
> User action: ....quote
>
> To display the WIN32_EXIT_CODE error that SCM rncountered at the
> command prompt, type
> SC QUERY service name ..... unquote
>
> "bptheini" wrote:
>
>> Run the Housecall in normal mode. After scanning with all the tools
>> and deleted some minor infections, the pc run for a few hours before
>> the BSOD appears with the error
>> 0x0000007A (0xXXXXXXX......) atapi.sys add F74A7CA8 ........
>>
>> Event view error code 7023
>> File name netvent.dll
>> File version 5.1.2600.0
>> Source: Service Control Manager
>>
>> I cannot say for sure whether the frequncy of BSOD is more when
>> connected to internet then when it is not connected. It takes quite
>> a while to scan and it did not happen (BSOD) when I used any one of
>> them
>>
>> Device Manager - no ? marks, all drivers are present.
>> 2 sticks of Ram and not tested the ram yet. Somestimes BSOD happened
>> with either one or when both sticks inserted in the LTop.
>>
>> ...thanks
>>
>> "Gerry" wrote:
>>
>>> Are you trying to run Housecall in normal mode or safe mode? You
>>> should always run anti-virus scans in safe mode if you suspect a
>>> problem. If it is restarting in safe mode I may be able to make
>>> another way to scan.
>>>
>>> You can check RAM memory.
>>> http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot
>>>
>>> If your RAM memory is made up of more than one stick and if so this
>>> offers a simple way to check for faulty memory. Open the computer
>>> casing and carefully remove one memory card (stick) from it's slot
>>> and run the computer with it removed to see whether the problem
>>> occurs. Repeat the process putting the first memory card back in
>>> and removing the second memory card and test that card. Make sure
>>> you allow sufficient time for an error to occur. When removing the
>>> card you will need to lift a retaining clip each end of the memory
>>> card to allow it to be removed. Take great care not to touch the
>>> motherboard. You can also get an Anti-Static wrist band from a
>>> computer store to prevent a static electricity discharge from you
>>> damaging the motherboard.
>>> http://www.ehow.com/how_895_install-ram.html
>>>
>>> The system log in Event Viewer could yield clues as to the nature
>>> of the problem.
>>>
>>> Please post copies of all Error and Warning Reports appearing in
>>> the System and Application logs in Event Viewer for the last boot.
>>> No Information Reports or Duplicates please. Indicate which also
>>> appear in a previous boot.
>>>
>>> You can access Event Viewer by selecting Start, Control Panel,
>>> Administrative Tools, and Event Viewer.
>>>
>>> A tip for posting copies of Error Reports! Run Event Viewer and
>>> double click on the error you want to copy. In the window, which
>>> appears is a button resembling two pages. Click the button and
>>> close Event Viewer.Now start your message (email) and do a paste
>>> into the body of the message. Make sure this is the first paste
>>> after exiting from
>>> Event Viewer.
>>>
>>> Are there any yellow question marks in Device Manager? Right click
>>> on the My Computer icon on your Desktop and select Properties,
>>> Hardware,Device Manager. If yes what is the Device Error code?
>>>
>>> --
>>>
>>>
>>>
>>> Hope this helps.
>>>
>>> Gerry
>>> ~~~~
>>> FCA
>>> Stourport, England
>>> Enquire, plan and execute
>>> ~~~~~~~~~~~~~~~~~~~
>>>
>>> bptheini wrote:
>>>> CD: Licensed only for distribution with a new pc
>>>> Includes Service Pack 2
>>>> Windows XP Home Edition
>>>>
>>>> Just turned off the automatic restart and re run the various can.
>>>> So far it can "never" finish the houscall scan before it restart
>>>> it self.
>>>>
>>>> Many thanks for your response and would appreciate if you can let
>>>> me know what else I can do to resolve the issue beside the
>>>> outstanding HDTune which I have not install/run.........."" Merry
>>>> Christmas & Happy New Year to you and your family ""
>>>>
>>>> "Gerry" wrote:
>>>>
>>>>> What is your Windows XP CD as it is described on the face of the
>>>>> CD?
>>>>>
>>>>> It's the CD I am interested in! Not the present status of the
>>>>> operating system on the computer.
>>>>>
>>>>> A useful tool for checking Hard Drives is HD Tune.
>>>>>
>>>>> Try running HD Tune(freeware).
>>>>>
>>>>> Download and run it and see what it turns up.
>>>>> http://www.hdtune.com/
>>>>>
>>>>> Select the Info tabs and place the cursor on the drive under Drive
>>>>> letter and then double click the two page icon ( copy to
>>>>> Clipboard ) and copy into a further message.
>>>>>
>>>>> Select the Health tab and then double click the two page icon (
>>>>> copy to Clipboard ) and copy into a further message. Also do a
>>>>> full surface scan with HD Tune.
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>>
>>>>> Hope this helps.
>>>>>
>>>>> Gerry
>>>>> ~~~~
>>>>> FCA
>>>>> Stourport, England
>>>>> Enquire, plan and execute
>>>>> ~~~~~~~~~~~~~~~~~~~
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> bptheini wrote:
>>>>>> In Normal mode, there is no fix place it reboot itself, sometimes
>>>>>> while I was doing some work like typing a doc. Like wise, when in
>>>>>> Safre mode, it can reboot after the desktop or doing some
>>>>>> processing work. This is an HP labtop about 5 years old, XP HOME
>>>>>> v2002 sp2 as seen under properties.
>>>>>>
>>>>>> Yes, I have another desktop xp prof. Thanks
>>>>>>
>>>>>> "Gerry" wrote:
>>>>>>
>>>>>>> Background information on Stop Error message:
>>>>>>> http://msdn2.microsoft.com/en-us/library/ms794027.aspx
>>>>>>>
>>>>>>> At what point is the system automatically rebooting? Whilst
>>>>>>> booting or later?
>>>>>>>
>>>>>>> Are you able to boot into safe mode?
>>>>>>>
>>>>>>> Does a BSOD ever occur in Safe Mode? If you boot in normal mode
>>>>>>> does it always result in a BSOD?
>>>>>>>
>>>>>>> What is your Windows XP CD as it is described on the face of the
>>>>>>> CD?
>>>>>>>
>>>>>>> What is your computer make and model? How old is it?
>>>>>>>
>>>>>>> Do you have access to a second computer? If yes is it a desktop
>>>>>>> or laptop?
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hope this helps.
>>>>>>>
>>>>>>> Gerry
>>>>>>> ~~~~
>>>>>>> FCA
>>>>>>> Stourport, England
>>>>>>> Enquire, plan and execute
>>>>>>> ~~~~~~~~~~~~~~~~~~~
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> bptheini wrote:
>>>>>>>> Getting the above error after power on the LT for a short
>>>>>>>> while. 0x00000077 (0xc02016a0, 0xc0000000E, .......)
>>>>>>>> The Event viewer gives a different event each time
>>>>>>>> such as: EVENT
>>>>>>>> SRTP 5
>>>>>>>> SRTP 4
>>>>>>>> SRTP 20
>>>>>>>> Service Control Manager 7000
>>>>>>>> where/do do I resolve this to get the LT going ? thanks