KB942615 - STILL having problems

  • Thread starter Thread starter vgaslady
  • Start date Start date
V

vgaslady

I've followed all the advice on here - uninstalled KB942615, tried to
hotfixes (to the best of my ability) and I'm STILL having problems with
certain web pages not loading. I even called the 866-PCSafety line who
suggested I re-install 942615.

I'm really getting a little upset and I'd like to be able to read my yahoo
email and access some other pages. can anyone help out a not-so-technically
gifted female with this problem ???
 
Most likely it's been suggested but if not: Have you tried Firefox?

JS

"vgaslady" <vgaslady@discussions.microsoft.com> wrote in message
news:E45D3099-DD23-4BFA-8791-D3071AD9FC30@microsoft.com...
> I've followed all the advice on here - uninstalled KB942615, tried to
> hotfixes (to the best of my ability) and I'm STILL having problems with
> certain web pages not loading. I even called the 866-PCSafety line who
> suggested I re-install 942615.
>
> I'm really getting a little upset and I'd like to be able to read my yahoo
> email and access some other pages. can anyone help out a
> not-so-technically
> gifted female with this problem ???
 
Can you please try applying http://support.microsoft.com/kb/942367 to see if
it resolves your issue.
Use the online request form to request the hotfix.
http://go.microsoft.com/?linkid=6294451

--
Kurt Falde [MSFT]




"vgaslady" <vgaslady@discussions.microsoft.com> wrote in message
news:E45D3099-DD23-4BFA-8791-D3071AD9FC30@microsoft.com...
> I've followed all the advice on here - uninstalled KB942615, tried to
> hotfixes (to the best of my ability) and I'm STILL having problems with
> certain web pages not loading. I even called the 866-PCSafety line who
> suggested I re-install 942615.
>
> I'm really getting a little upset and I'd like to be able to read my yahoo
> email and access some other pages. can anyone help out a
> not-so-technically
> gifted female with this problem ???
 
JS wrote:
> Most likely it's been suggested but if not: Have you tried Firefox?
>

If you don't have a cat, Firefox should be okay.
 
"vgaslady" <vgaslady@discussions.microsoft.com> wrote in message
news:E45D3099-DD23-4BFA-8791-D3071AD9FC30@microsoft.com...
> I've followed all the advice on here - uninstalled KB942615, tried to
> hotfixes (to the best of my ability) and I'm STILL having problems with
> certain web pages not loading. I even called the 866-PCSafety line who
> suggested I re-install 942615.
>
> I'm really getting a little upset and I'd like to be able to read my yahoo
> email and access some other pages. can anyone help out a
> not-so-technically
> gifted female with this problem ???

vgaslady
I don't know what you mean by 'following all the advice on here'?
Here is in windows.general - where you will find very little advice re MS
updates(the KB number things you get every Black Tuesday)
If you want loads of advice, also try the microsoft.update group - here is
one in that web interface discussion group, into which you have posted.

http://www.microsoft.com/communitie...&pt=&catlist=&dglist=&ptlist=&exp=&sloc=en-us

If you have newsgroups it is here

news://msnews.microsoft.com/microsoft.public.windowsupdate

Rgds
Antioch
 
IE version?

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).

In other countries, see
http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.

For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


vgaslady wrote:
> I've followed all the advice on here - uninstalled KB942615, tried to
> hotfixes (to the best of my ability) and I'm STILL having problems with
> certain web pages not loading. I even called the 866-PCSafety line who
> suggested I re-install 942615.
>
> I'm really getting a little upset and I'd like to be able to read my yahoo
> email and access some other pages. can anyone help out a
> not-so-technically
> gifted female with this problem ???
 
IE 6.0.2. the pages are now loading (very slowly) but I reloaded 942615
per the request from PCSafety and I'm once again getting the "Internet
Explorer Must Close" dialog again - not as often as before though.



"PA Bear" wrote:

> IE version?
>
> Tip: Temporarily disable real-time protection by your anti-virus and/or
> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
> to install the update(s).
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/default.aspx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> Customers in the U.S. and Canada can receive technical support from
> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
> support calls that are associated with security updates. When you call,
> clearly state that your problem is related to a Security Update and cite the
> update's KB number (e.g., KB931678).
>
> In other countries, see
> http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
> Support...for virus and other security-related" issues in right-hand menu
> for localized contact information.
>
> For more information about how to contact Microsoft for support issues,
> visit the International Support Web site:
> https://support.microsoft.com/common/international.aspx
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
>
>
> vgaslady wrote:
> > I've followed all the advice on here - uninstalled KB942615, tried to
> > hotfixes (to the best of my ability) and I'm STILL having problems with
> > certain web pages not loading. I even called the 866-PCSafety line who
> > suggested I re-install 942615.
> >
> > I'm really getting a little upset and I'd like to be able to read my yahoo
> > email and access some other pages. can anyone help out a
> > not-so-technically
> > gifted female with this problem ???
>
>
 
MS suggests trying this hotfix: http://support.microsoft.com/kb/942367

NB: A Registry edit is required!
--
~PA Bear

vgaslady wrote:
> IE 6.0.2. the pages are now loading (very slowly) but I reloaded
> 942615
> per the request from PCSafety and I'm once again getting the "Internet
> Explorer Must Close" dialog again - not as often as before though.
>
>
>
> "PA Bear" wrote:
>
>> IE version?
>>
>> Tip: Temporarily disable real-time protection by your anti-virus and/or
>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
>> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>> attempting
>> to install the update(s).
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/default.aspx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> Customers in the U.S. and Canada can receive technical support from
>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge
>> for support calls that are associated with security updates. When you
>> call,
>> clearly state that your problem is related to a Security Update and cite
>> the update's KB number (e.g., KB931678).
>>
>> In other countries, see
>> http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
>> Support...for virus and other security-related" issues in right-hand menu
>> for localized contact information.
>>
>> For more information about how to contact Microsoft for support issues,
>> visit the International Support Web site:
>> https://support.microsoft.com/common/international.aspx
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.org
>>
>>
>> vgaslady wrote:
>>> I've followed all the advice on here - uninstalled KB942615, tried to
>>> hotfixes (to the best of my ability) and I'm STILL having problems with
>>> certain web pages not loading. I even called the 866-PCSafety line who
>>> suggested I re-install 942615.
>>>
>>> I'm really getting a little upset and I'd like to be able to read my
>>> yahoo
>>> email and access some other pages. can anyone help out a
>>> not-so-technically
>>> gifted female with this problem ???
 
Bear,

Have you noticed any problems with CounterSpy and installing updates?

JS

"PA Bear" <PABearMVP@gmail.com> wrote in message
news:eBwEAafPIHA.5164@TK2MSFTNGP03.phx.gbl...
> IE version?
>
> Tip: Temporarily disable real-time protection by your anti-virus and/or
> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
> to install the update(s).
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/default.aspx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> Customers in the U.S. and Canada can receive technical support from
> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge
> for support calls that are associated with security updates. When you
> call, clearly state that your problem is related to a Security Update and
> cite the update's KB number (e.g., KB931678).
>
> In other countries, see
> http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
> Support...for virus and other security-related" issues in right-hand menu
> for localized contact information.
>
> For more information about how to contact Microsoft for support issues,
> visit the International Support Web site:
> https://support.microsoft.com/common/international.aspx
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
>
>
> vgaslady wrote:
>> I've followed all the advice on here - uninstalled KB942615, tried to
>> hotfixes (to the best of my ability) and I'm STILL having problems with
>> certain web pages not loading. I even called the 866-PCSafety line who
>> suggested I re-install 942615.
>>
>> I'm really getting a little upset and I'd like to be able to read my
>> yahoo
>> email and access some other pages. can anyone help out a
>> not-so-technically
>> gifted female with this problem ???
>
 
Real-time protection by any security application can have an affect on
successfully installing updates, yes.

JS wrote:
> Bear,
>
> Have you noticed any problems with CounterSpy and installing updates?
>
> JS
>
> "PA Bear" <PABearMVP@gmail.com> wrote in message
> news:eBwEAafPIHA.5164@TK2MSFTNGP03.phx.gbl...
>> IE version?
>>
>> Tip: Temporarily disable real-time protection by your anti-virus and/or
>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
>> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>> attempting
>> to install the update(s).
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/default.aspx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> Customers in the U.S. and Canada can receive technical support from
>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge
>> for support calls that are associated with security updates. When you
>> call, clearly state that your problem is related to a Security Update and
>> cite the update's KB number (e.g., KB931678).
>>
>> In other countries, see
>> http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
>> Support...for virus and other security-related" issues in right-hand menu
>> for localized contact information.
>>
>> For more information about how to contact Microsoft for support issues,
>> visit the International Support Web site:
>> https://support.microsoft.com/common/international.aspx
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.org
>>
>>
>> vgaslady wrote:
>>> I've followed all the advice on here - uninstalled KB942615, tried to
>>> hotfixes (to the best of my ability) and I'm STILL having problems with
>>> certain web pages not loading. I even called the 866-PCSafety line who
>>> suggested I re-install 942615.
>>>
>>> I'm really getting a little upset and I'd like to be able to read my
>>> yahoo
>>> email and access some other pages. can anyone help out a
>>> not-so-technically
>>> gifted female with this problem ???
 

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