I have just spent 2 weeks and $100 with MS technical support, through all levels! They were NOT ABLE TO FIGURE OUT WHY:
On 2 PCs i had IDENTICAL problems:
Aero glass effects disappeared (MS fix-it says incompatible video card, GTX 590 signature)
Calculator no longer works!
Autocad 2010 or 2011 no longer function and crash immediately upon start!
I had 2 PCs with the exact same issue i called MS and requested Support for a $100 fee. They informed me it MUST be a virus, as it is affecting 2 PCs that are on the same network and both have disimilar hardware and
programs.
After 4 days of virus searching, they decided i do not have a virus.
After another 10 days, yes 10 days of driver reconfig and anything else you can possibly imagine (besides rolling back updates, grrrr) the problem still existed! On the 10th day MS Level 2 support decided to have me
(upgrade) my OS using my win 7 oem disc... FIXED! Oh but guess what.... Autocad, adobe, infact every single peice of software had to be re-activated! Windows had to be completely updated again.
So tonight i decided to create restore point, update, and then check calculator. Create restore point, then Activate each program then check calculator. After several hours of this, BAM calculator stopped working,
aero stopped working, and AUTOCAD! I had found it!
I have 10 PCS on my network, most are used by kids and employees, who only let windows auto update, and NEVER install non-important updates, hence why only my 2 PCs had the problem!
After a little cross referencing, not one single WORKING computer had KB2670838! So i un-install it, BINGO! Aero works, calculator works, and AUTOCAD works!
HOW DOES MS LEVEL 2 TECH SUPPORT NOT KNOW ABOUT THIS!!!!!!!!
THIS UPDATE IS BROKEN REMOVE IT!
View this thread
On 2 PCs i had IDENTICAL problems:
Aero glass effects disappeared (MS fix-it says incompatible video card, GTX 590 signature)
Calculator no longer works!
Autocad 2010 or 2011 no longer function and crash immediately upon start!
I had 2 PCs with the exact same issue i called MS and requested Support for a $100 fee. They informed me it MUST be a virus, as it is affecting 2 PCs that are on the same network and both have disimilar hardware and
programs.
After 4 days of virus searching, they decided i do not have a virus.
After another 10 days, yes 10 days of driver reconfig and anything else you can possibly imagine (besides rolling back updates, grrrr) the problem still existed! On the 10th day MS Level 2 support decided to have me
(upgrade) my OS using my win 7 oem disc... FIXED! Oh but guess what.... Autocad, adobe, infact every single peice of software had to be re-activated! Windows had to be completely updated again.
So tonight i decided to create restore point, update, and then check calculator. Create restore point, then Activate each program then check calculator. After several hours of this, BAM calculator stopped working,
aero stopped working, and AUTOCAD! I had found it!
I have 10 PCS on my network, most are used by kids and employees, who only let windows auto update, and NEVER install non-important updates, hence why only my 2 PCs had the problem!
After a little cross referencing, not one single WORKING computer had KB2670838! So i un-install it, BINGO! Aero works, calculator works, and AUTOCAD works!
HOW DOES MS LEVEL 2 TECH SUPPORT NOT KNOW ABOUT THIS!!!!!!!!
THIS UPDATE IS BROKEN REMOVE IT!
View this thread