It Just quits

  • Thread starter Thread starter Thomas
  • Start date Start date
T

Thomas

I'm not what to do or even where to look. It just quits for no appearant
reason. Sometimes it stays on for days at a time with no problems what so
ever. It seems as if the problem occurrs mostly when I am watching video
streams or using media explorer to listen to mp3s. I can't seem to run spybot
or even my virus software either wihout it quitting.

I'll define quit. No error messages, nothing. It just shuts off.
 
"Thomas" wrote:

> I'm not what to do or even where to look. It just quits for no appearant
> reason. Sometimes it stays on for days at a time with no problems what so
> ever. It seems as if the problem occurrs mostly when I am watching video
> streams or using media explorer to listen to mp3s. I can't seem to run spybot
> or even my virus software either wihout it quitting.
>
> I'll define quit. No error messages, nothing. It just shuts off.

Hi Thomas,
I appreciate that English is not your mother tongue Language, so at lease
please can you define or Explain what Quit means or what doing the quitting
scenario, is it the Iexplorer or all applications quitting of a sudden?.

Here are some cleaning steps, it looks like your system either having
Hardware or Viral infection.

This can Indicate a BHO is corrupted or damaged and causing the Shell error,
so try to Disable the Un-verified Add-Ons on your Browser and see if that
will help.

*Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx


Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

After the scan run disk cleanup on your drive.

Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
I will assume the system is clean and running an up2date Anti-Virus
application, so try to capture the Process that causing this crash, either by
downloading the Process explorer from Ms site or by Task manager.
HTH.
nass
---
http://www.nasstec.co.uk
 
THe computer completely shuts off. It as if the power stops. Screen goes dark
power goes off. Hope that makes sense

"nass" wrote:

>
>
> "Thomas" wrote:
>
> > I'm not what to do or even where to look. It just quits for no appearant
> > reason. Sometimes it stays on for days at a time with no problems what so
> > ever. It seems as if the problem occurrs mostly when I am watching video
> > streams or using media explorer to listen to mp3s. I can't seem to run spybot
> > or even my virus software either wihout it quitting.
> >
> > I'll define quit. No error messages, nothing. It just shuts off.
>
> Hi Thomas,
> I appreciate that English is not your mother tongue Language, so at lease
> please can you define or Explain what Quit means or what doing the quitting
> scenario, is it the Iexplorer or all applications quitting of a sudden?.
>
> Here are some cleaning steps, it looks like your system either having
> Hardware or Viral infection.
>
> This can Indicate a BHO is corrupted or damaged and causing the Shell error,
> so try to Disable the Un-verified Add-Ons on your Browser and see if that
> will help.
>
> *Click Start >> Control Panel >> Double click Network and Internet
> Connections >> Double click Internet Options.
> On the IE properties windows you will see these Tabs:
> General | Security | Privacy | Content | Connections | Programs |
> Advanced
> Under General Tab clear your History, Internet Files and Cookies.
> Then click on Advanced tab and scroll down to under the Browsing Option:
> [&] Browsing
> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
> Then click on Programs Tab and click Manage Add-Ons and Disable all non
> Verified Add-Ons (You should Renable them later one-by-one and see the
> culprit and update it or remove it.
> How to manage Add-Ons:
> http://support.microsoft.com/kb/883256
>
> SuperAntispyware - Free
> http://www.superantispyware.com/superantispywarefreevspro.html
> RootkitRevealer v1.71
> By Bryce Cogswell and Mark Russinovich
> http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx
>
>
> Run a scan from here on-line:
> http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
> http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
> Download Avast Cleaner (offline scanner) from here:
> http://www.avast.com/eng/avast-virus-cleaner.html
>
> After the scan run disk cleanup on your drive.
>
> Open a Notepad, customize or minimize to the taskbar as you will need it
> later for this step to copy the error message on it.
> Open a run command and type in:
> eventvwr.msc click [OK] you will get the Event viewer control Panel.
> click on each of these:
> Application
> System
> Security
> Look in the right Pane/window for error message with red (X) or Yellow
> exclamation mark /!\ , double click each one to get more info about the
> causer.
> On the Event error properties message you will see:
> Up Arrow
> Down arrow
> Two pages
> Click on the two pages to copy the error message then bring up the Notepad
> you opened earlier and right click on the first line and select Paste from
> the list, this will paste the error message on a Notepad.
> Please don't duplicate the error message one of each kind will be sufficient.
> HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
> http://support.microsoft.com/kb/308427/en-us
>
> Please we need just the error messages with Red (X) and don't repeat the
> error, just one of each kind and post them back in your next post.
> I will assume the system is clean and running an up2date Anti-Virus
> application, so try to capture the Process that causing this crash, either by
> downloading the Process explorer from Ms site or by Task manager.
> HTH.
> nass
> ---
> http://www.nasstec.co.uk
>
>
 
Thomas wrote:
> THe computer completely shuts off. It as if the power stops. Screen
> goes dark power goes off. Hope that makes sense


Sounds like a hardware issue.

Check your power from the source to the computer, then the power supply and
the cables from the power supply to the components in the case. After
that - run memory diagnostics, hard disk drive diagnostics, etc.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
 
"Thomas" wrote:

> THe computer completely shuts off. It as if the power stops. Screen goes dark
> power goes off. Hope that makes sense
Check your power cables are fitted firmly to the Computer and from the mains
(wal side).

Also you may be need a new power supply, so it could be your next step.
If you are not confident enough to open the Computer Case Cover to check the
Power cables firmly fitted there then best option to take the machine to your
local repair shop to be checked.
HTH.
nass
----
http://www.nasstec.co.uk
 
So how do I test my memory & hard drive? I'll take the cover off in the
morning.

"nass" wrote:

>
>
> "Thomas" wrote:
>
> > THe computer completely shuts off. It as if the power stops. Screen goes dark
> > power goes off. Hope that makes sense
> Check your power cables are fitted firmly to the Computer and from the mains
> (wal side).
>
> Also you may be need a new power supply, so it could be your next step.
> If you are not confident enough to open the Computer Case Cover to check the
> Power cables firmly fitted there then best option to take the machine to your
> local repair shop to be checked.
> HTH.
> nass
> ----
> http://www.nasstec.co.uk
 

> "nass" wrote:
>
> >
> >
> > "Thomas" wrote:
> >
> > > THe computer completely shuts off. It as if the power stops. Screen goes dark
> > > power goes off. Hope that makes sense
> > Check your power cables are fitted firmly to the Computer and from the mains
> > (wal side).
> >
> > Also you may be need a new power supply, so it could be your next step.
> > If you are not confident enough to open the Computer Case Cover to check the
> > Power cables firmly fitted there then best option to take the machine to your
> > local repair shop to be checked.
> > HTH.
> > nass
> > ----
> > http://www.nasstec.co.uk


"Thomas" wrote:

> So how do I test my memory & hard drive? I'll take the cover off in the
> morning.

Hi Thomas,
To test your memory try to download this tool and unzip it to a CD and
Restart the computer with it, you may need to change the BIOS to start from
CD-ROM as your First Boot option.

Download this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.

For the hard drive, please check your Hard drive make and serial number or
specs then go to the Vendor/Manufacturer web site and download the Diagnostic
tools for your Hard DRIVE specs and test your Hard drive.
Or if you let me know the maker of your Machine or Hard drive I can give you
the link to the download.
Note: Please unplug the Power cord/cable from the wall when you open the
cover to check the power cables are firmly fitted there, so please do so
before anything else.
HTH.
nass
-----
http://www.nasstec.co.uk
 
Thanks, I'll work on the stuff you suggested and let you know. I appreciate
all your kindness

"nass" wrote:

>
>
>
> > "nass" wrote:
> >
> > >
> > >
> > > "Thomas" wrote:
> > >
> > > > THe computer completely shuts off. It as if the power stops. Screen goes dark
> > > > power goes off. Hope that makes sense
> > > Check your power cables are fitted firmly to the Computer and from the mains
> > > (wal side).
> > >
> > > Also you may be need a new power supply, so it could be your next step.
> > > If you are not confident enough to open the Computer Case Cover to check the
> > > Power cables firmly fitted there then best option to take the machine to your
> > > local repair shop to be checked.
> > > HTH.
> > > nass
> > > ----
> > > http://www.nasstec.co.uk
>
>
> "Thomas" wrote:
>
> > So how do I test my memory & hard drive? I'll take the cover off in the
> > morning.
>
> Hi Thomas,
> To test your memory try to download this tool and unzip it to a CD and
> Restart the computer with it, you may need to change the BIOS to start from
> CD-ROM as your First Boot option.
>
> Download this tool and unzip it and make a floppy or CD/DVD and run it on
> Reboot.
> http://www.memtest86.com/
> You may need to reposition/reset the RAM sticks in their slots.
>
> For the hard drive, please check your Hard drive make and serial number or
> specs then go to the Vendor/Manufacturer web site and download the Diagnostic
> tools for your Hard DRIVE specs and test your Hard drive.
> Or if you let me know the maker of your Machine or Hard drive I can give you
> the link to the download.
> Note: Please unplug the Power cord/cable from the wall when you open the
> cover to check the power cables are firmly fitted there, so please do so
> before anything else.
> HTH.
> nass
> -----
> http://www.nasstec.co.uk
 
Thomas wrote:
> I'm not what to do or even where to look. It just quits for no appearant
> reason. Sometimes it stays on for days at a time with no problems what so
> ever. It seems as if the problem occurrs mostly when I am watching video
> streams or using media explorer to listen to mp3s. I can't seem to run spybot
> or even my virus software either wihout it quitting.
>
> I'll define quit. No error messages, nothing.

Good enough...

> It just shuts off.


Now please define "it." *WHAT* just shuts off? A monitor? An MP3
player? A cell phone? A computer?


--

Bruce Chambers

Help us help you:
http://www.catb.org/~esr/faqs/smart-questions.html

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot
 
On Dec 15, 10:30 am, Thomas <Tho...@discussions.microsoft.com> wrote:
> Thanks, I'll work on the stuff you suggested and let you know. I appreciate
> all your kindness

Reasons from those who know this technology would number maybe 50.
Many, instead, will cite the few understood 'usual suspects' - such as
heat , flaky power supply, or disk drive. Speculation. Disk drive is
not even valid speculation for your symptoms..

For example, the second suspect - power supply. Most who blame a
supply do not even know any other part of that 'system' that can cause
a computer to shut off. 'System' where a power supply is only one
component.

Your post provided insufficient information. Therefore 'solutions'
will be just as uninformative - mostly speculation. For example, heat
is more often a symptom of other defective hardware. A tool to
identify a problem. Computer must work just fine even when room
temperature is 30 degrees warmer - over 100 degrees F. Defective
semiconductors may fail at warmer (normal) temperatures. Solving heat
as a problem only cures a symptom; does not solve a problem. To
obtain useful replies, first provide useful information - facts -
especially numbers.

What does the system 'event' logs report? Problems can be
temporarily solved, recorded in that log, and then computer keeps
working. You learn and solve these problems later. At least that is
the idea. But without those logs, then problem may be ignored? Some
instead want to cure problems without first learning what that problem
is. They would reload Windows - and destroy those system logs; make
the problem more difficult.

What does Device Manager report? Any hardware problems identified?
Before fixing anything, first obtain facts; first identify the
suspect. Those facts also make your replies more useful.

Responsible computer manufacturers provide comprehensive hardware
diagnostics for free on the hard drive, on a separate CD, and on web
sites. If your's is a responsible manufacturer, then execute their
comprehensive diagnostics. If not, then diagnostics must be
downloaded from each component manufacturer or from third parties -
such as Memtst86. But again, Memtst86 sometimes only finds memory
defects when memory is heated by a 100 degree room or by heating
memory (and related ICs) with a hairdryer on highest heat setting.
Again, heat is a diagnostic to identify hardware defects.

If using an NT based versions of Windows (not Windows 9x or ME),
then hardware that can cause problems is limited; to sound card, video
controller, memory, CPU, some motherboard functions, and power supply
'system'. Note other devices not on that list such as hard drive or
keyboard. Diagnostics obtained for those 'listed' components.

Malware can also cause shutdown. Do you execute a virus protection
search periodically?

What is ongoing when a crash happens? Everything (since Windows is
a pre-emptive multitasking system) that is loaded executes
simultaneously.

Just a few questions to start an analysis. A fundamental point.
Replies will only be as useful as information you provide. Was the
problem created by hardware or by software? Another fact that must be
known before fixing anything.
 

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