Adding to mark advice, try these steps, could you tell us what Anti-virus you
are using and what firewall also installed on this machine?.
Check your history updates for " Failed" installed updates that can cause
this issue.
This issue can happen if one of these updates is corrupt/damaged either by
the Anti-virus forked this updates(s) or by the updates forked one of the BHO
on the browser.
Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
Spybot Search & Destroy
http://www.safer-networking.org/en/download/index.html
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx
Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Is here is any Error message for the Crash, also is your Flash player and
Java script up2date, does this behaviour reproduced with other sites or just
Ebay?.
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
I will assume the system is clean and running an up2date Anti-Virus
application, so try to capture the Process that causing this crash, either by
downloading the Process explorer from Ms site or by Task manager.
HTH.
nass
---
http://www.nasstec.co.uk
"Jon H" wrote:
> Hi Mark thanks for the reply, tried deleting the history etc with no effect,
> don't know what "No Add-Ins" is, I don't have that in my system tools menu,
> am I looking in the right place, should this be in
> Start>programs>accessories>system tools?
> As for the repair setup of XP this was preinstall on my pc so I dont have a
> CD.
> I would obviously uninstall the update, but there were quite a few and I
> don't know which one it is.
> Any other advice?
>
> "Mark L. Ferguson" wrote:
>
> > First you need to clear the cache. IE, tools menu, "Delete Broweser History",
> > "Delete all"
> > If no help, try running the "No Add-Ins" shortcut in system tools.
> > If no help, try a Repair setup of XP.
> > If no help, uninstall the update in add/remove (check the 'show updates' box)
> > --
> > helpful? click "Yes" button. Voting helps the web interface.
> > Holiday Lights: http://www.geocities.com/marfer_mvp/Xmaslgt.zip
> > Mark L. Ferguson
> >
> >
> >
> > "Jon H" wrote:
> >
> > > Hi all, yeterday my pc downloaded and installed various MS updates and
> > > security fixes as it does periodically through auto update. However I know
> > > have lots of trouble with IE and it keeps crashing particularly when trying
> > > to open Ebay.
> > > There where various updates downloaded mostly security fixes but 1 was an XP
> > > update, should I uninstall that update or does anyone have any info?
> > > Please help
> > > Thanks
> > > Jon
> > >