Installing older software

[Helen]

I am having difficulty installing Quicken 2000 on my new laptop. When I
insert the disk, it asks me if I'd like to install Quicken. I say 'yes' and
nothing happens. The disk is fine because I tried it on my husband's
machine. Trouble shooting with Quicken says I may have missing or corrupt
problems with the 16 bit subsystem. I've tried researching it on the site
but none of the fixes have helped. I reinstalled three files to the System32
file and ran a virus check which showed nothing. McAfee did block and delete
a file several days ago but it appears it appears to be OK. Quicken also
suggested I check knowledge base articles Q222975 & Q165214 but the knowledge
base denies knowing any such numbers. Any suggestions on where I go from
here? Thanks very much for any help you can give me.

--
Helen

 

[Rich Barry]

Helen, take a look at these two mskb articles
http://support.microsoft.com/kb/222975

http://support.microsoft.com/kb/165214/





"Helen" <Helen@discussions.microsoft.com> wrote in message
news:E47CB6E1-EF90-402E-B55F-CA5F789303F7@microsoft.com...
>I am having difficulty installing Quicken 2000 on my new laptop. When I
> insert the disk, it asks me if I'd like to install Quicken. I say 'yes'
> and
> nothing happens. The disk is fine because I tried it on my husband's
> machine. Trouble shooting with Quicken says I may have missing or corrupt
> problems with the 16 bit subsystem. I've tried researching it on the site
> but none of the fixes have helped. I reinstalled three files to the
> System32
> file and ran a virus check which showed nothing. McAfee did block and
> delete
> a file several days ago but it appears it appears to be OK. Quicken also
> suggested I check knowledge base articles Q222975 & Q165214 but the
> knowledge
> base denies knowing any such numbers. Any suggestions on where I go from
> here? Thanks very much for any help you can give me.
>
> --
> Helen

 

[WTC]

Helen wrote:

> I am having difficulty installing Quicken 2000 on my new laptop.
> When I insert the disk, it asks me if I'd like to install Quicken. I
> say 'yes' and nothing happens. The disk is fine because I tried it
> on my husband's machine. Trouble shooting with Quicken says I may
> have missing or corrupt problems with the 16 bit subsystem. I've
> tried researching it on the site but none of the fixes have helped.
> I reinstalled three files to the System32 file and ran a virus check
> which showed nothing. McAfee did block and delete a file several
> days ago but it appears it appears to be OK. Quicken also suggested
> I check knowledge base articles Q222975 & Q165214 but the knowledge
> base denies knowing any such numbers. Any suggestions on where I go
> from here? Thanks very much for any help you can give me.

Hi Helen,

The following article may apply to your situation.

How to Troubleshoot 16-Bit Windows Programs in Windows XP
http://support.microsoft.com/kb/314495


Quicken referred to you to these following artcles but they do not
apply for Windows XP.

Cannot Install Program Using Its Setup Utility
http://support.microsoft.com/?kbid=222975

Troubleshooting MS-DOS-Based Programs in Windows
http://support.microsoft.com/?kbid=165214

--
William Crawford
MS-MVP Windows Shell/User