Try this, though note the part about the infcache.1 . Though I would make a
copy of this file (vs. deleting) by renaming it to Infcache.old and be sure
to reboot. Click "Continue" to any prompts you receive after rebooting.
Note your camera is essentially a USB drive.
----------------------------------------
XP asks for drivers or just wants to install new hardware
XP comes with drivers for USB mass storage. If it asks for drivers then
there are two common reasons:
1. It does not trust it's own drivers
This is the case when it cannot check if the drivers are signed which is
true when the servicie 'Cryptographic Services' ist not running (CryptSvc) or
if its data are corrupt.
Start -> Execute -> services.msc
Check here for 'Cryptographic Services' beeing started automatically.
Fixing corrupted data of the 'Cryptographic Services' is described at
Microsoft:
http://support.microsoft.com/kb/822798
2. It does not find the drives
This is the case when the registry key that points to the INF folder is
corrupt.
Start the Registry Editor (Run -> Regedit). Check if under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion the item
'DevicePath' points to '%SystemRoot%\inf'. Additional items, separated by
semikolons, are ok but '%SystemRoot%\inf' has to be one of them.
Then delete the file C:\WINDOWS\inf\infcache.1 - XP will recreate it.
The INF folder and the infcache.1 file are 'hidden'. To see them in the
Windows Explorer:
Menu 'Tools' -> 'Folder Options'
Tab 'View', mark 'show hidden files and folders'
If it still doesn't work after a restart, the files in C:\WINDOWS\inf might
be corrupt. An Windows repair install helps then.
Another thing to check is if the values 'FactoryPreInstallInProgress' and
'AuditInProgress' are set to '1' under
HKEY_LOCAL_MACHINE\SYSTEM\Setup
and
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Factory
.. They should be 0 or non present.
For more info go here:
http://www.uwe-sieber.de/usbtrouble_e.html
"Bill Sharpe" wrote:
> EmmaJayne wrote:
> > Thankyou for your help guys. It still won't work.
> >
> > Try a different USB port. Also, are you plugging into a
> > bus powered hub?
> >
> > I have tried both USB ports, and neither work. What is a bus powered hub
> > (sorry to sound stupid) it's the ports on the back of the laptop.
> >
> > Also, be sure to install the drivers from the CD BEFORE you
> > plug the device in the first time.
> >
> > I'm not even supposed to use the drivers, it should work automatically. I've
> > installed it and uninstalled it a million times now! As I have already
> > plugged the device in before I installed the programme from the disc, does
> > that mean it's ruined forever? It's not just the camera, but a mouse I tried
> > to plug into the drivers too.
> >
> > If anyone knows how to fix this, then they are truly amazing
> >
> > It's a real headache
> >>>
> >>> "Maincat" <steve@nospam.org.uk> wrote in message
> >>> news:eXFtf4W8HHA.3716@TK2MSFTNGP03.phx.gbl...
> >>> |
> >>> | "EmmaJayne" <EmmaJayne@discussions.microsoft.com> wrote in
> >>> message
> >>> | news:280AB592-EEB8-43A4-839A-89F88B6DFDFA@microsoft.com...
> >>> | > Whenever I put new hardware into my USB port, for some
> >>> reason XP can't
> >>> | > install it.
> >>> | >
> >>> | > I just bought a digital camera, and when I plug it in it
> >>> is supposed to be
> >>> | > automatically installed on XP and appear as a removable
> >>> storage device in
> >>> | > My
> >>> | > Computer. However, it doesn't. Sometimes it doesn't
> >>> recognise it at all,
> >>> | > and
> >>> | > other times I get the hardware wizard which then says it
> >>> cannot find the
> >>> | > drivers. I have installed the drivers from the disc and
> >>> the Vivitar
> >>> | > website
> >>> | > to no avail, and tried the camera on another computer
> >>> and it works fine.
> >>> | >
> >>> | > What is going on?!?
> >>> | >
> >>> | > Please help!
> >>> |
> >>> | Try a different USB port. Also, are you plugging into a
> >>> bus powered hub?
> >>> | If so, don't. Try a powered hub or a USB port actually on
> >>> the computer
> >>> | itself.
> >>> |
> >>> |
> >> That'll be thank you then.
> >>
> >>
> >>
> Assuming that a CD came with your camera have you tried running the
> setup program on the CD? My Canon camera setup required running the CD
> setup without the camera plugged in to the computer (or plugged in and
> not turned on). At a certain point in the setup program I was asked to
> plug in and/or turn on the camera before the installation continued.
>
> The camera should have come with some printed directions or at least a
> user guide in PDF format on the CD.
>
> Bill
>