IE7 closing unexpectantly

  • Thread starter Thread starter Jo Lee
  • Start date Start date
J

Jo Lee

I thought I would start a new thread as I was getting lost with my old one,
it was getting too long.

IE closes suddenly when trying to access a link in a university website.
It is not the link as fellow students are having no problems and I can
acceess it on my work PC
I have cleared the cache, lowered security settings in IE, run anti viral
and malware scans (AVG 7.5 , ad aware and superanti spyware)
I discovered that i could access the link with add ons disabled, so enabled
them one by one with no luck
So then I downloaded firefox to see if we could get in that way and firefox
closed suddenly when clicking on the link as well.
Any thoughts anyone?
 
"Jo Lee" wrote:

> I thought I would start a new thread as I was getting lost with my old one,
> it was getting too long.
>
> IE closes suddenly when trying to access a link in a university website.
> It is not the link as fellow students are having no problems and I can
> acceess it on my work PC
> I have cleared the cache, lowered security settings in IE, run anti viral
> and malware scans (AVG 7.5 , ad aware and superanti spyware)
> I discovered that i could access the link with add ons disabled, so enabled
> them one by one with no luck
> So then I downloaded firefox to see if we could get in that way and firefox
> closed suddenly when clicking on the link as well.
> Any thoughts anyone?

So there is an Add-Ons is the culprit and we need to know the name of it, it
may be an Adware non of the anti-malware discover it.
Either send the Add_ons name to us here or Leave it disabled, but my advice
you need to check this further as it could be a bad one.
HTH.
nass
 
Hi,
Did you close then re-open IE after re-enabling each individual add-on? At
some point it should have been apparent that a particular add-on was causing
the problem.

Hope this helps,
Don
[MS MVP- IE]

"Jo Lee" <JoLee@discussions.microsoft.com> wrote in message
news:DE44D3E3-4614-4984-8546-6F765AC1BFAF@microsoft.com...
> I thought I would start a new thread as I was getting lost with my old
one,
> it was getting too long.
>
> IE closes suddenly when trying to access a link in a university website.
> It is not the link as fellow students are having no problems and I can
> access it on my work PC
> I have cleared the cache, lowered security settings in IE, run anti viral
> and malware scans (AVG 7.5 , ad aware and superanti spyware)
> I discovered that i could access the link with add ons disabled, so
enabled
> them one by one with no luck
> So then I downloaded firefox to see if we could get in that way and
firefox
> closed suddenly when clicking on the link as well.
> Any thoughts anyone?
 
Hi Don,
I started with all add ons disabled, then I enabled them one by one, closing
and reopening IE each time, as my pc told me to.
and each time, I tried to get in the link with no luck.
Woulp it help if I told you what add ons I have?


"Don Varnau" wrote:

> Hi,
> Did you close then re-open IE after re-enabling each individual add-on? At
> some point it should have been apparent that a particular add-on was causing
> the problem.
>
> Hope this helps,
> Don
> [MS MVP- IE]
>
> "Jo Lee" <JoLee@discussions.microsoft.com> wrote in message
> news:DE44D3E3-4614-4984-8546-6F765AC1BFAF@microsoft.com...
> > I thought I would start a new thread as I was getting lost with my old
> one,
> > it was getting too long.
> >
> > IE closes suddenly when trying to access a link in a university website.
> > It is not the link as fellow students are having no problems and I can
> > access it on my work PC
> > I have cleared the cache, lowered security settings in IE, run anti viral
> > and malware scans (AVG 7.5 , ad aware and superanti spyware)
> > I discovered that i could access the link with add ons disabled, so
> enabled
> > them one by one with no luck
> > So then I downloaded firefox to see if we could get in that way and
> firefox
> > closed suddenly when clicking on the link as well.
> > Any thoughts anyone?
>
>
 
Hi,
Sorry, I lost track of this topic. Since both browsers are affected, are you
running a security suite- McAfee, Norton, etc? Turn on the Windows Firewall
from Control Panel> Windows Firewall and disable your third-party firewall
or security suite. You can do this from the program's settings (probably) or
from Start> Run> (type in) msconfig> Startup tab. Uncheck programs you don't
want to load at startup, then restart the computer.

Don
[MS MVP- IE]

"Jo Lee" <JoLee@discussions.microsoft.com> wrote in message
news:DD7B72D1-1F49-47FC-AF7E-E5210CB720D8@microsoft.com...
> Hi Don,
> I started with all add ons disabled, then I enabled them one by one,
closing
> and reopening IE each time, as my pc told me to.
> and each time, I tried to get in the link with no luck.
> Woulp it help if I told you what add ons I have?

> "Don Varnau" wrote:
>
> > Hi,
> > Did you close then re-open IE after re-enabling each individual add-on?
At
> > some point it should have been apparent that a particular add-on was
causing
> > the problem.

> > "Jo Lee" <JoLee@discussions.microsoft.com> wrote in message
> > news:DE44D3E3-4614-4984-8546-6F765AC1BFAF@microsoft.com...
> > > I thought I would start a new thread as I was getting lost with my old
> > one,
> > > it was getting too long.
> > >
> > > IE closes suddenly when trying to access a link in a university
website.
> > > It is not the link as fellow students are having no problems and I can
> > > access it on my work PC
> > > I have cleared the cache, lowered security settings in IE, run anti
viral
> > > and malware scans (AVG 7.5 , ad aware and superanti spyware)
> > > I discovered that i could access the link with add ons disabled, so
> > enabled
> > > them one by one with no luck
> > > So then I downloaded firefox to see if we could get in that way and
> > firefox
> > > closed suddenly when clicking on the link as well.
> > > Any thoughts anyone?
 
I have AVG - no third party firewall
I am using windows firewall
I have spoken to a couple of technicians now who have both recommended
re-installing XP, I just have to find those discs now
thanks for your time

"Don Varnau" wrote:

> Hi,
> Sorry, I lost track of this topic. Since both browsers are affected, are you
> running a security suite- McAfee, Norton, etc? Turn on the Windows Firewall
> from Control Panel> Windows Firewall and disable your third-party firewall
> or security suite. You can do this from the program's settings (probably) or
> from Start> Run> (type in) msconfig> Startup tab. Uncheck programs you don't
> want to load at startup, then restart the computer.
>
> Don
> [MS MVP- IE]
>
> "Jo Lee" <JoLee@discussions.microsoft.com> wrote in message
> news:DD7B72D1-1F49-47FC-AF7E-E5210CB720D8@microsoft.com...
> > Hi Don,
> > I started with all add ons disabled, then I enabled them one by one,
> closing
> > and reopening IE each time, as my pc told me to.
> > and each time, I tried to get in the link with no luck.
> > Woulp it help if I told you what add ons I have?
>
> > "Don Varnau" wrote:
> >
> > > Hi,
> > > Did you close then re-open IE after re-enabling each individual add-on?
> At
> > > some point it should have been apparent that a particular add-on was
> causing
> > > the problem.
>
> > > "Jo Lee" <JoLee@discussions.microsoft.com> wrote in message
> > > news:DE44D3E3-4614-4984-8546-6F765AC1BFAF@microsoft.com...
> > > > I thought I would start a new thread as I was getting lost with my old
> > > one,
> > > > it was getting too long.
> > > >
> > > > IE closes suddenly when trying to access a link in a university
> website.
> > > > It is not the link as fellow students are having no problems and I can
> > > > access it on my work PC
> > > > I have cleared the cache, lowered security settings in IE, run anti
> viral
> > > > and malware scans (AVG 7.5 , ad aware and superanti spyware)
> > > > I discovered that i could access the link with add ons disabled, so
> > > enabled
> > > > them one by one with no luck
> > > > So then I downloaded firefox to see if we could get in that way and
> > > firefox
> > > > closed suddenly when clicking on the link as well.
> > > > Any thoughts anyone?
>
>
 
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