What an incredible, and IMO indefensible, situation. My desktop lists IE6,
and thus access to the repair function, in add-remove, but my laptop does
not.
Thanks for the offer. Of necessity, this will be a little long - sorry.
I gave her the laptop because she needed to access a protected database site
run on ActiveX for her job. Before I gave the computer to her I tested it
out to make sure it would work with the site. When I first accessed it, I
got a greyed-out box that should have been clickable, but then a popup came
on the screen that said "Do you want to install and run 'Remote Desktop
ActiveX Control...(etc)". I clicked yes and after it installed I could click
through. On the next screen a popup came up that said "Do you want to run
'ThinPrint RDP Client....(etc)". I clicked yes, and it installed and brought
me to the password logon page, meaning that everything was now OK and we
were home free.
For about three months I heard no complaints, but now says she can't get
past the first box, which is now greyed-out as before. She gets a message
(from Microsoft I believe, but not certain of that) that mentions that,
quoting her, "local client access will expire in several days". Their tech
at first said it was a site problem, but then said later that she needed to
upgrade to XP (but not mentioning IE7, which is of course an optional
upgrade for XP). I noticed yesterday the site looked a little different than
when I last accessed it three months ago, so they have made some changes,
but IMO it can't be the OS because I was able to access the site yesterday
(accepting the two plugins I mentioned above) with both my W2K laptop and
desktop. BTW, all three of these computers have the same version of ActiveX,
9.0c.
My conclusion after accessing the site twice from here was that, for
whatever reason, her IE6 was corrupted. I was going to have her repair it
from add-remove, since I have that option with my desktop. I don't know if
that would have worked, but without that option I'm currently at a dead end.
Regards,
Roger
Meinolf Weber wrote:
> Hello Roger,
>
> IE is more or less part of the system, so not often listed under
> Add/Remove programs. Maybe you can describe the problem and error
> message to see if there is another option.
>
> Best regards
>
> Meinolf Weber
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>> I want to try to fix a problem in a friend's W2K computer (over the
>> phone) by having her use the repair function for IE6 where it's
>> listed
>> in add-remove. Unfortunately, on her computer IE6 it is not listed in
>> add-remove. Is there something I can have her do in Windows
>> (hopefully easy since she's a Mac user) to get this to work, either
>> by restoring
>> it to add-remove, or entering a command to repair IE6 from the
>> command prompt, or some other technique?