I have two jproblems with two different machines.

[dave_bree]

Problem one, an HP machine, is in safe mode but no screen shows just the safe
mode border, tried the f8 key and has no response.

Problem 2, have a dell, it goes to the windows login screen and just stays
there, the little bar moves from left to right but nothing else, no messages
or errors, this goes on for hours. any suggestions, both are laptops.

 

[Uncle Grumpy]

dave_bree <dave_bree@discussions.microsoft.com> wrote:

> both are laptops.

correction: both are door stops

 

[Gary S. Terhune]

1. Please repost this as two separate posts. Subsequent replies will quickly
become too confusing.

2. I have to ask what you've recently installed to those machines (perhaps
the same thing?) or configuration changes. Any info you can provide as to
what lead up to these problems would be invaluable.

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

"dave_bree" <dave_bree@discussions.microsoft.com> wrote in message
news43D613E-3471-4C10-BEA8-02E5C22051C5@microsoft.com...
> Problem one, an HP machine, is in safe mode but no screen shows just the
> safe
> mode border, tried the f8 key and has no response.
>
> Problem 2, have a dell, it goes to the windows login screen and just stays
> there, the little bar moves from left to right but nothing else, no
> messages
> or errors, this goes on for hours. any suggestions, both are laptops.

 

[dave_bree]

thanks for the help.

"Uncle Grumpy" wrote:

> dave_bree <dave_bree@discussions.microsoft.com> wrote:
>
> > both are laptops.
>
> correction: both are door stops
>

 

[dave_bree]

The HP machine was used by my daughter with online viruses attached, I am
trying to get into safe mode to run a scan and clean it, the screen that
shows the desktop will not come up.

The other has not had anything added that I am aware of, the last known
addition was GPS system, the system was workking fine with that program for
several months, now it goes to the welcom screen and just sets there.

Sorry I can't give you any more info.

"Gary S. Terhune" wrote:

> 1. Please repost this as two separate posts. Subsequent replies will quickly
> become too confusing.
>
> 2. I have to ask what you've recently installed to those machines (perhaps
> the same thing?) or configuration changes. Any info you can provide as to
> what lead up to these problems would be invaluable.
>
> --
> Gary S. Terhune
> MS-MVP Shell/User
> www.grystmill.com
>
> "dave_bree" <dave_bree@discussions.microsoft.com> wrote in message
> news43D613E-3471-4C10-BEA8-02E5C22051C5@microsoft.com...
> > Problem one, an HP machine, is in safe mode but no screen shows just the
> > safe
> > mode border, tried the f8 key and has no response.
> >
> > Problem 2, have a dell, it goes to the windows login screen and just stays
> > there, the little bar moves from left to right but nothing else, no
> > messages
> > or errors, this goes on for hours. any suggestions, both are laptops.
>
>
>

 

[Malke]

dave_bree wrote:
> The HP machine was used by my daughter with online viruses attached, I am
> trying to get into safe mode to run a scan and clean it, the screen that
> shows the desktop will not come up.
>
> The other has not had anything added that I am aware of, the last known
> addition was GPS system, the system was workking fine with that program for
> several months, now it goes to the welcom screen and just sets there.
>
> Sorry I can't give you any more info.
>
>> "dave_bree" <dave_bree@discussions.microsoft.com> wrote in message
>> news43D613E-3471-4C10-BEA8-02E5C22051C5@microsoft.com...
>>> Problem one, an HP machine, is in safe mode but no screen shows just the
>>> safe
>>> mode border, tried the f8 key and has no response.
>>>
>>> Problem 2, have a dell, it goes to the windows login screen and just stays
>>> there, the little bar moves from left to right but nothing else, no
>>> messages
>>> or errors, this goes on for hours. any suggestions, both are laptops.

It's not possible to give you focused help with so little information.
As a guess, I'd suggest restoring your daughter's laptop to factory
condition. Read the manual that came with it or look on HP's website for
how to do that. As for the Dell, who knows. We just don't have enough
information to get started.

A better solution for you would be to take both laptops to a reputable
professional computer repair shop and have them diagnosed hands-on. This
will not be your local version of BigComputerStore/GeekSquad. If either
laptop is still under warranty, you might want to contact the mftr.'s
tech support instead.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

 

[George]

"dave_bree" <davebree@discussions.microsoft.com> wrote in message
news:22695EA9-385F-4840-9186-C1E478A6BE6B@microsoft.com...
> thanks for the help.

He is a helpful Moron isn't he
>
> "Uncle Grumpy" wrote:
>
>> dave_bree <dave_bree@discussions.microsoft.com> wrote:
>>
>> > both are laptops.
>>
>> correction: both are door stops
>>

 

[Gary S. Terhune]

Again, please re-post this as two separate queries. Trying to stay straight
on which machine we're talking about is something I don't want to do.

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

"dave_bree" <davebree@discussions.microsoft.com> wrote in message
news:1C2D6314-87FD-45E3-85AA-63E68D033FF0@microsoft.com...
> The HP machine was used by my daughter with online viruses attached, I am
> trying to get into safe mode to run a scan and clean it, the screen that
> shows the desktop will not come up.
>
> The other has not had anything added that I am aware of, the last known
> addition was GPS system, the system was workking fine with that program
> for
> several months, now it goes to the welcom screen and just sets there.
>
> Sorry I can't give you any more info.
>
> "Gary S. Terhune" wrote:
>
>> 1. Please repost this as two separate posts. Subsequent replies will
>> quickly
>> become too confusing.
>>
>> 2. I have to ask what you've recently installed to those machines
>> (perhaps
>> the same thing?) or configuration changes. Any info you can provide as to
>> what lead up to these problems would be invaluable.
>>
>> --
>> Gary S. Terhune
>> MS-MVP Shell/User
>> www.grystmill.com
>>
>> "dave_bree" <dave_bree@discussions.microsoft.com> wrote in message
>> news43D613E-3471-4C10-BEA8-02E5C22051C5@microsoft.com...
>> > Problem one, an HP machine, is in safe mode but no screen shows just
>> > the
>> > safe
>> > mode border, tried the f8 key and has no response.
>> >
>> > Problem 2, have a dell, it goes to the windows login screen and just
>> > stays
>> > there, the little bar moves from left to right but nothing else, no
>> > messages
>> > or errors, this goes on for hours. any suggestions, both are laptops.
>>
>>
>>

 

[Rock]

"dave_bree" wrote
> The HP machine was used by my daughter with online viruses attached, I am
> trying to get into safe mode to run a scan and clean it, the screen that
> shows the desktop will not come up.

Take the drive out. Hook it up to an appropriate USB adapator. Start
another XP machine, attach the drive through USB, and do a formal malware
scan.

Malware Removal
http://www.elephantboycomputers.com/page2.html#Removing_Malware

THE PARASITE FIGHT
Finding, Removing & Protecting Yourself From Scumware
http://aumha.org/a/parasite.htm

Richard Harper’s Guide to Cleaning Pests
http://rgharper.mvps.org/cleanit.htm

The other option is to flatten the system and resintall the OS and apps
clean.
http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx

> The other has not had anything added that I am aware of, the last known
> addition was GPS system, the system was workking fine with that program
> for
> several months, now it goes to the welcom screen and just sets there.

Resources for troubleshooting startup problems in Windows XP
http://support.microsoft.com/kb/308041/en-us

--
Rock [MS-MVP User/Shell]

> "Gary S. Terhune" wrote:
>
>> 1. Please repost this as two separate posts. Subsequent replies will
>> quickly
>> become too confusing.
>>
>> 2. I have to ask what you've recently installed to those machines
>> (perhaps
>> the same thing?) or configuration changes. Any info you can provide as to
>> what lead up to these problems would be invaluable.

>> "dave_bree" <dave_bree@discussions.microsoft.com> wrote
>> > Problem one, an HP machine, is in safe mode but no screen shows just
>> > the
>> > safe
>> > mode border, tried the f8 key and has no response.
>> >
>> > Problem 2, have a dell, it goes to the windows login screen and just
>> > stays
>> > there, the little bar moves from left to right but nothing else, no
>> > messages
>> > or errors, this goes on for hours. any suggestions, both are laptops.

 

[DellCA]

Dave:

I’m at Dell Headquarters in Austin, Texas and I just came across this
thread. I'd like to offer my help with the Dell issue if I can. The
first thing that I would try is running a repair jsut in case there is
one file missing that's preventing you from getting into Windows.

If that doesn't work and you're totally locked out of Windows, there
are two main ways to proceed. If you don't care about the data on it
then you can just go ahead and format the hard drive and then reinstall
Windows.


--
DellCA

 

[DellCA]

Dave:

I’m at Dell Headquarters in Austin, Texas and I just came across this
thread. I'd like to offer my help with the Dell issue if I can. The
first thing that I would try is running a repair just in case there are
files missing or corrupt that are preventing you from getting into
Windows.

If that doesn't work and you're totally locked out of Windows, there
are two main ways to proceed. If you don't care about the data on it
then you can just go ahead and format the hard drive and then reinstall
Windows. If you do want to try and salvage the files from it you can do
a parallel install. That is, stick a second Windows install in a folder
and then boot into that. From there you go grab the files out of the
first one and put them on an external drive or DVD. Then you format the
hard drive, getting rid of the bad install and the one in the folder,
and put one good install in the right place to start over with.

I would also run a diag at some point just to see if any hardware is
having a problem. It would be crummy to spend all that time format
reinstalling, only to find out that the HDD was bad and that's where the
files went.


Neil
Dell, Inc.


--
DellCA