I can't access "Phone and modem option" in Control panel

[vvkl]

I have a big problem, please look at attach picture.

When I want to access "phone and modem option" in control panel, the
"location Information" appears, but, the trouble is the "What country/region
are you in now?" list is empty!!!!!

Why it's empty? And how to fix it?

This problem lead my Outlook works abnormally

please help me.

thank you!

 

[Detlev Dreyer]

"vvkl" <mawei.net@hotmail.com> wrote:

> I have a big problem, please look at attach picture.
>
> When I want to access "phone and modem option" in control panel, the
> "location Information" appears, but, the trouble is the "What country/
> region are you in now?" list is empty!
>
> Why it's empty? And how to fix it?

Because you messed around with the services, most likely.
Start > Run: services.msc

Set the start type of the "Telephony" service to 'on-demand' or 'automatic'
and make sure that the "Plug&Play" and the "Remote Procedure Call" services
have been set to "automatic". Restart the system and see if the "Telephony"
service has been started. If this is the case, your country/region list
should appear.

--
d-d

 

[vvkl]

hello, Detlev

I have tried in your method, The "Telephony" has been started automaticly,
but the "country/region" list is also empty.

What should I do next?

Thank you!

Ma Wei from china.


"Detlev Dreyer" <detdreyer@flashmail.com> wrote in message
news:804c39d68aae2d44a3113137bc13aa34@d-d.mvps.org...
> "vvkl" <mawei.net@hotmail.com> wrote:
>
>> I have a big problem, please look at attach picture.
>>
>> When I want to access "phone and modem option" in control panel, the
>> "location Information" appears, but, the trouble is the "What country/
>> region are you in now?" list is empty!
>>
>> Why it's empty? And how to fix it?
>
> Because you messed around with the services, most likely.
> Start > Run: services.msc
>
> Set the start type of the "Telephony" service to 'on-demand' or
> 'automatic'
> and make sure that the "Plug&Play" and the "Remote Procedure Call"
> services
> have been set to "automatic". Restart the system and see if the
> "Telephony"
> service has been started. If this is the case, your country/region list
> should appear.
>
> --
> d-d

 

[Ramesh, MS-MVP]

Meanwhile, try this:

1.Click Start, and then click Run.
2.In the Open box, type cmd, and then click OK.
3.At the command prompt, type sfc /scannow, and then press ENTER.
4.Type exit, and then press ENTER.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"vvkl" <mawei.net@hotmail.com> wrote in message news:uH$0g3ESIHA.5400@TK2MSFTNGP04.phx.gbl...
hello, Detlev

I have tried in your method, The "Telephony" has been started automaticly,
but the "country/region" list is also empty.

What should I do next?

Thank you!

Ma Wei from china.


"Detlev Dreyer" <detdreyer@flashmail.com> wrote in message
news:804c39d68aae2d44a3113137bc13aa34@d-d.mvps.org...
> "vvkl" <mawei.net@hotmail.com> wrote:
>
>> I have a big problem, please look at attach picture.
>>
>> When I want to access "phone and modem option" in control panel, the
>> "location Information" appears, but, the trouble is the "What country/
>> region are you in now?" list is empty!
>>
>> Why it's empty? And how to fix it?
>
> Because you messed around with the services, most likely.
> Start > Run: services.msc
>
> Set the start type of the "Telephony" service to 'on-demand' or
> 'automatic'
> and make sure that the "Plug&Play" and the "Remote Procedure Call"
> services
> have been set to "automatic". Restart the system and see if the
> "Telephony"
> service has been started. If this is the case, your country/region list
> should appear.
>
> --
> d-d

 

[Detlev Dreyer]

"vvkl" <mawei.net@hotmail.com> wrote:

> hello, Detlev
>
> I have tried in your method, The "Telephony" has been started automaticly,
> but the "country/region" list is also empty.
>
> What should I do next?

Start > Run: Regedit. Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Telephony\Country List

That key should contain the country/region data as subkeys. If that key
is empty, use the System Restore tool and scan your system for malware.

--
d-d

 

[vvkl]

Hello, Detlev


I shoot a picture about my registry.
I think that these subkey maybe ok.
And I've executived "sfc /scannow", but no effection.

What should I do next?

 

[Detlev Dreyer]

"vvkl" <mawei.net@hotmail.com> wrote:

> Hello, Detlev
>
> I shoot a picture about my registry.
> I think that these subkey maybe ok.
> And I've executived "sfc /scannow", but no effection.
>
> What should I do next?

Well, that's strange. If you are positive that the system is not infested
by malware, I'd recommend a repair install as the next step. Please note
that all available system updates have to be reinstalled when done.

"How to perform an in-place upgrade (reinstallation) of Windows XP"
http://support.microsoft.com/kb/315341/en-us

--
d-d

 

[vvkl]

Thank you for all help these days!
To be reinstalling will lost a lot of configures, and if I can find other
way I'll try again.
Can we chat by msn in future?

"Detlev Dreyer" <detdreyer@flashmail.com> wrote in message
news:420cfe3fda0b6722eb1f5469f78c25e9@d-d.mvps.org...
> "vvkl" <mawei.net@hotmail.com> wrote:
>
>> Hello, Detlev
>>
>> I shoot a picture about my registry.
>> I think that these subkey maybe ok.
>> And I've executived "sfc /scannow", but no effection.
>>
>> What should I do next?
>
> Well, that's strange. If you are positive that the system is not infested
> by malware, I'd recommend a repair install as the next step. Please note
> that all available system updates have to be reinstalled when done.
>
> "How to perform an in-place upgrade (reinstallation) of Windows XP"
> http://support.microsoft.com/kb/315341/en-us
>
> --
> d-d

 

[Detlev Dreyer]

"vvkl" <mawei.net@hotmail.com> wrote:

> Thank you for all help these days!

You're certainly welcome.

> To be reinstalling will lost a lot of configures,

A repair installation is *not* a reinstallation from scratch. As for
the possible loss of data and settings you may want to consult

"You May Lose Data or Program Settings After Reinstalling, Repairing,
or Upgrading Windows XP"
http://support.microsoft.com/kb/312369/en-us

> and if I can find other way I'll try again.

Ok, good luck.

--
d-d