I cannot uninstall Trend Micro's PC-Cillin internet security

  • Thread starter Thread starter Jeff FTN
  • Start date Start date
J

Jeff FTN

I have a new dell inspron laptop, Windows VISTA, preloaded with TM's
PC-cillin security 14 on a 30 day trial. It's expired, I'm trying to remove
it. None of the usual methods work, start menu, control panel, NOR the
uninstall tool in the TM program folder as recommended from the trend micro
site for this specific problem. The uninstall window using the PCCtool.exe
file in the TM program folder, is just running endlesly ( 45 minutes now )
without finishing.

Dell's final solution was reformat the hard drive and restore the OS. Other
than the annoyance of saving all the data that will be lost, I am very
reluctant to reformat the hard drive on a less than month old laptop because
TM has software issues that prevent uninstall from working.
Any suggestions on any tools that might remove this program?

--
Jeff FTN
 
On Tue, 29 Jan 2008 20:13:27 -0800, Jeff FTN
<JeffFTN@discussions.microsoft.com> wrote:

>I have a new dell inspron laptop, Windows VISTA, preloaded with TM's
>PC-cillin security 14 on a 30 day trial. It's expired, I'm trying to remove
>it. None of the usual methods work, start menu, control panel, NOR the
>uninstall tool in the TM program folder as recommended from the trend micro
>site for this specific problem. The uninstall window using the PCCtool.exe
>file in the TM program folder, is just running endlesly ( 45 minutes now )
>without finishing.
>
>Dell's final solution was reformat the hard drive and restore the OS. Other
>than the annoyance of saving all the data that will be lost, I am very
>reluctant to reformat the hard drive on a less than month old laptop because
>TM has software issues that prevent uninstall from working.
>Any suggestions on any tools that might remove this program?

One thing I would try is to go to it's directory in "program files"
and delete that directory. You may also need to delete a line or two
in the registry.
 
Ashton Crusher wrote:
> On Tue, 29 Jan 2008 20:13:27 -0800, Jeff FTN
> <JeffFTN@discussions.microsoft.com> wrote:
>
>> I have a new dell inspron laptop, Windows VISTA, preloaded with TM's
>> PC-cillin security 14 on a 30 day trial. It's expired, I'm trying to remove
>> it. None of the usual methods work, start menu, control panel, NOR the
>> uninstall tool in the TM program folder as recommended from the trend micro
>> site for this specific problem. The uninstall window using the PCCtool.exe
>> file in the TM program folder, is just running endlesly ( 45 minutes now )
>> without finishing.
>>
>> Dell's final solution was reformat the hard drive and restore the OS. Other
>> than the annoyance of saving all the data that will be lost, I am very
>> reluctant to reformat the hard drive on a less than month old laptop because
>> TM has software issues that prevent uninstall from working.
>> Any suggestions on any tools that might remove this program?
>
> One thing I would try is to go to it's directory in "program files"
> and delete that directory. You may also need to delete a line or two
> in the registry.

Just as a note, you should create a registry backup before doing
anything to the registry.
 
Could you give me a hint of how to identify the directory? I'm in the program
files now.. lots of names, nothing with a "type" of directory, nor an
extension of .dir?

Also, what line or two in the registry? Yes, I would create a backup first.
THanks.
--
Jeff FTN


"Ashton Crusher" wrote:

> On Tue, 29 Jan 2008 20:13:27 -0800, Jeff FTN
> <JeffFTN@discussions.microsoft.com> wrote:
>
> >I have a new dell inspron laptop, Windows VISTA, preloaded with TM's
> >PC-cillin security 14 on a 30 day trial. It's expired, I'm trying to remove
> >it. None of the usual methods work, start menu, control panel, NOR the
> >uninstall tool in the TM program folder as recommended from the trend micro
> >site for this specific problem. The uninstall window using the PCCtool.exe
> >file in the TM program folder, is just running endlesly ( 45 minutes now )
> >without finishing.
> >
> >Dell's final solution was reformat the hard drive and restore the OS. Other
> >than the annoyance of saving all the data that will be lost, I am very
> >reluctant to reformat the hard drive on a less than month old laptop because
> >TM has software issues that prevent uninstall from working.
> >Any suggestions on any tools that might remove this program?
>
> One thing I would try is to go to it's directory in "program files"
> and delete that directory. You may also need to delete a line or two
> in the registry.
>
 
You may not be able to delete any folder in the Program Files folder without
changing the Security setting. Changing the Security setting may require
loggin as the REAL ADMINISTRATOR.

Also try using Windows Installer Cleanup (msicuu.exe)


"Jeff FTN" <JeffFTN@discussions.microsoft.com> wrote in message
news:591B43CF-D65E-47B1-AF5B-A878A1273A9E@microsoft.com...
> Could you give me a hint of how to identify the directory? I'm in the
> program
> files now.. lots of names, nothing with a "type" of directory, nor an
> extension of .dir?
>
> Also, what line or two in the registry? Yes, I would create a backup
> first.
> THanks.
> --
> Jeff FTN
>
>
> "Ashton Crusher" wrote:
>
>> On Tue, 29 Jan 2008 20:13:27 -0800, Jeff FTN
>> <JeffFTN@discussions.microsoft.com> wrote:
>>
>> >I have a new dell inspron laptop, Windows VISTA, preloaded with TM's
>> >PC-cillin security 14 on a 30 day trial. It's expired, I'm trying to
>> >remove
>> >it. None of the usual methods work, start menu, control panel, NOR the
>> >uninstall tool in the TM program folder as recommended from the trend
>> >micro
>> >site for this specific problem. The uninstall window using the
>> >PCCtool.exe
>> >file in the TM program folder, is just running endlesly ( 45 minutes
>> >now )
>> >without finishing.
>> >
>> >Dell's final solution was reformat the hard drive and restore the OS.
>> >Other
>> >than the annoyance of saving all the data that will be lost, I am very
>> >reluctant to reformat the hard drive on a less than month old laptop
>> >because
>> >TM has software issues that prevent uninstall from working.
>> >Any suggestions on any tools that might remove this program?
>>
>> One thing I would try is to go to it's directory in "program files"
>> and delete that directory. You may also need to delete a line or two
>> in the registry.
>>
 
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