I can not get rid of a virus

  • Thread starter Thread starter HelenPoon
  • Start date Start date
H

HelenPoon

This virus comes on as soon as I power on before the OS kicks in; it shakes the browser useless, n the mouse goes wild. Windows safety scanner n other virus, rootkit detector cannot find it. I had reloaded windows 8.1... no help. Any help would be appreciated. Thanks.

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