How long are you obligated to hold a pc?

[mikehende]

Hey guys, I was watching a court case where the judge said a tech is only responsible to hold a customer's machine for 30 days but is this from the date of drop off or from the date when the customer was notified that the unit was ready?

 

[DSTM]

I don't know the law in the US, however here on any goods in your custody, it is from the time of completion.
Wouldn't be from receipt of the job, as parts procurement can be more than 30 Days in some circumstances.

 

[allheart55 (Cindy E)]

Agreed. I would definitely say thirty days from the time that they were notified that the repair was complete.

 

[mikehende]

What about in situations if there wasn't a repair done, only a diagnosis and you had informed the person that the pc cannot be repaired?

 

[DSTM]

Same thing would apply. The diagnosis was completed on such and such a date and customer notified of completion.
I would think wise to notify customer by email as well, so you have proof of notification sent.

 

[mikehende]

Thanks, I think when you yourself put out money to purchase parts you should not have to wait 30 days to get it back.

 

[Tony D]

My TV repair friend had a TV in for repair for over a year. I forget everything that went on but in the end, the customer wanted his broken TV back. This is well over a year since he brought it to the shop. The TV had been thrown out.

The customer took the repair shop to court and won the cost of a new TV set.

Bottom line, check with a local lawyer.

 

[mikehende]

That's totally ridiculous

 

[allheart55 (Cindy E)]

Unbelievable. I would have fought that one.