How does one go about getting help with BSODs?
I've got one that happens regularly and a couple of other isolated ones. I have BlueScreenView and DriverView to look at the errors but not sure where and how much to post to get a guru to help me identify where the driver, software or hardware issue is.
Al Donn - *** Email address is removed for privacy *** - new to this.
I have dump files for each. Here is a sample of the 3 BSODs. The top one happens once a week at least - seems like when I'm in sleep mode mostly.
111612-16816-01.dmp 11/16/2012 10:54:30 AM DRIVER_POWER_STATE_FAILURE 0x0000009f 00000000`00000003 fffffa80`0fc2c060 fffff800`00b9c3d8 fffffa80`127e3760 ntoskrnl.exe ntoskrnl.exe+7efc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17944
(win7sp1_gdr.120830-0333) x64 ntoskrnl.exe+7efc0 C:WindowsMinidump111612-16816-01.dmp 8 15 7601 1,289,224
111512-16988-01.dmp 11/15/2012 4:15:49 PM PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 ffffffff`8b49305b 00000000`00000001 fffff880`0ff41205 00000000`00000005 USBPORT.SYS USBPORT.SYS+1156a x64 ntoskrnl.exe+7efc0 C:WindowsMinidump111512-16988-01.dmp 8 15 7601 331,696
110912-15724-01.dmp 11/9/2012 3:45:08 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 fffff6fc`001746e8 00000000`00000002 00000000`00000000 fffff880`0171306e NETIO.SYS NETIO.SYS+106e x64 ntoskrnl.exe+7efc0 C:WindowsMinidump110912-15724-01.dmp 8 15 7601 286,992
Is there any class to teach me how to read the dump and find the failing program? It seems like the driver name itself is not enough to isolate the culpret.
Thanks. Al Donn
*** Email address is removed for privacy ***
View the thread
I've got one that happens regularly and a couple of other isolated ones. I have BlueScreenView and DriverView to look at the errors but not sure where and how much to post to get a guru to help me identify where the driver, software or hardware issue is.
Al Donn - *** Email address is removed for privacy *** - new to this.
I have dump files for each. Here is a sample of the 3 BSODs. The top one happens once a week at least - seems like when I'm in sleep mode mostly.
111612-16816-01.dmp 11/16/2012 10:54:30 AM DRIVER_POWER_STATE_FAILURE 0x0000009f 00000000`00000003 fffffa80`0fc2c060 fffff800`00b9c3d8 fffffa80`127e3760 ntoskrnl.exe ntoskrnl.exe+7efc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17944
(win7sp1_gdr.120830-0333) x64 ntoskrnl.exe+7efc0 C:WindowsMinidump111612-16816-01.dmp 8 15 7601 1,289,224
111512-16988-01.dmp 11/15/2012 4:15:49 PM PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 ffffffff`8b49305b 00000000`00000001 fffff880`0ff41205 00000000`00000005 USBPORT.SYS USBPORT.SYS+1156a x64 ntoskrnl.exe+7efc0 C:WindowsMinidump111512-16988-01.dmp 8 15 7601 331,696
110912-15724-01.dmp 11/9/2012 3:45:08 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 fffff6fc`001746e8 00000000`00000002 00000000`00000000 fffff880`0171306e NETIO.SYS NETIO.SYS+106e x64 ntoskrnl.exe+7efc0 C:WindowsMinidump110912-15724-01.dmp 8 15 7601 286,992
Is there any class to teach me how to read the dump and find the failing program? It seems like the driver name itself is not enough to isolate the culpret.
Thanks. Al Donn
*** Email address is removed for privacy ***
View the thread
