How can I find out what the firewall issue is on a Printer?

[M Skabialka]

I was having problems reinstalling HP software for my All-In-One printer,

and HP Tech support had me add ten or fifteen programs to the Firewall as

allowed programs, plus about that many ports. I'm still having firewall

issues according to the HP networks diagnostic tool, and the HP software

does not "see" my printer on the network.

I can go to its IP address in Internet Explorer and see info about its

status, etc, and I can install basic drivers for other similar printers and

it will print, but not from the Full Software package that I need for OCR

scanning. It is listed under Printers and I can print a test page.

The HP Diagnostics has a AutoFix button but it doesn't fix the issue, and

doesn't say what is wrong. Until I had problem reinstalling the software it

had worked fine for two years.

How can I find out what the firewall issue is?

 

[Shenan Stanley]

M Skabialka wrote:

> I was having problems reinstalling HP software for my All-In-One

> printer, and HP Tech support had me add ten or fifteen programs to

> the Firewall as allowed programs, plus about that many ports. I'm

> still having firewall issues according to the HP networks

> diagnostic tool, and the HP software does not "see" my printer on

> the network. I can go to its IP address in Internet Explorer and see info

> about

> its status, etc, and I can install basic drivers for other similar

> printers and it will print, but not from the Full Software package

> that I need for OCR scanning. It is listed under Printers and I

> can print a test page. The HP Diagnostics has a AutoFix button but it

> doesn't fix the

> issue, and doesn't say what is wrong. Until I had problem

> reinstalling the software it had worked fine for two years.

> How can I find out what the firewall issue is?



Does it work if you turn off your software firewall?



If not - it's not a firewall issue unless you have some other firewall

between you and the All-in-One.



--

Shenan Stanley

MS-MVP

--

How To Ask Questions The Smart Way

http://www.catb.org/~esr/faqs/smart-questions.html

 

[M Skabialka]

I will try that, but I hope that is not the answer - I don't want the

firewall off permanently!



"Shenan Stanley" wrote in message

news:%23r7nILC0KHA.5936@TK2MSFTNGP04.phx.gbl...

>M Skabialka wrote:

>> I was having problems reinstalling HP software for my All-In-One

>> printer, and HP Tech support had me add ten or fifteen programs to

>> the Firewall as allowed programs, plus about that many ports. I'm

>> still having firewall issues according to the HP networks

>> diagnostic tool, and the HP software does not "see" my printer on

>> the network. I can go to its IP address in Internet Explorer and see info

>> about

>> its status, etc, and I can install basic drivers for other similar

>> printers and it will print, but not from the Full Software package

>> that I need for OCR scanning. It is listed under Printers and I

>> can print a test page. The HP Diagnostics has a AutoFix button but it

>> doesn't fix the

>> issue, and doesn't say what is wrong. Until I had problem

>> reinstalling the software it had worked fine for two years.

>> How can I find out what the firewall issue is?

>

> Does it work if you turn off your software firewall?

>

> If not - it's not a firewall issue unless you have some other firewall

> between you and the All-in-One.

>

> --

> Shenan Stanley

> MS-MVP

> --

> How To Ask Questions The Smart Way

> http://www.catb.org/~esr/faqs/smart-questions.html

>

 

[Gene E. Bloch]

Shenan Stanley's suggestion was for a *test* to isolate the problem.



You might also want to (temporarily) disable your router's firewall as a

second test.



On Tue, 30 Mar 2010 11:36:11 -0500, M Skabialka wrote:



> I will try that, but I hope that is not the answer - I don't want the

> firewall off permanently!

>

> "Shenan Stanley" wrote in message

> news:%23r7nILC0KHA.5936@TK2MSFTNGP04.phx.gbl...

>>M Skabialka wrote:

>>> I was having problems reinstalling HP software for my All-In-One

>>> printer, and HP Tech support had me add ten or fifteen programs to

>>> the Firewall as allowed programs, plus about that many ports. I'm

>>> still having firewall issues according to the HP networks

>>> diagnostic tool, and the HP software does not "see" my printer on

>>> the network. I can go to its IP address in Internet Explorer and see info

>>> about

>>> its status, etc, and I can install basic drivers for other similar

>>> printers and it will print, but not from the Full Software package

>>> that I need for OCR scanning. It is listed under Printers and I

>>> can print a test page. The HP Diagnostics has a AutoFix button but it

>>> doesn't fix the

>>> issue, and doesn't say what is wrong. Until I had problem

>>> reinstalling the software it had worked fine for two years.

>>> How can I find out what the firewall issue is?

>>

>> Does it work if you turn off your software firewall?

>>

>> If not - it's not a firewall issue unless you have some other firewall

>> between you and the All-in-One.

>>

>> --

>> Shenan Stanley

>> MS-MVP

>> --

>> How To Ask Questions The Smart Way

>> http://www.catb.org/~esr/faqs/smart-questions.html

>>





--

Gene E. Bloch letters0x40blochg0x2Ecom

 

[M Skabialka]

Turning off the firewall made no difference.



The printer works with the original software from another PC.

It prints if I use generic drivers, but won't scan OCR.

It was running fine for two years before the software got corrupted and I

got fatal errors reinstalling it. I have updated software from HP but

firewall issues.

So how can the firewall block it under some software and not under others?



Back to my original question - how do I find out what is blocking it? The

HP Home Network Diagnostic Utility says "Network communication is not what

was expected. A firewall is still blocking communication." It says this

whether the firewall is running or not.





"Gene E. Bloch" wrote in message

news:nigbpvdk4aw9.1f51v0dxk1p71.dlg@40tude.net...

> Shenan Stanley's suggestion was for a *test* to isolate the problem.

>

> You might also want to (temporarily) disable your router's firewall as a

> second test.

>

> On Tue, 30 Mar 2010 11:36:11 -0500, M Skabialka wrote:

>

>> I will try that, but I hope that is not the answer - I don't want the

>> firewall off permanently!

>>

>> "Shenan Stanley" wrote in message

>> news:%23r7nILC0KHA.5936@TK2MSFTNGP04.phx.gbl...

>>>M Skabialka wrote:

>>>> I was having problems reinstalling HP software for my All-In-One

>>>> printer, and HP Tech support had me add ten or fifteen programs to

>>>> the Firewall as allowed programs, plus about that many ports. I'm

>>>> still having firewall issues according to the HP networks

>>>> diagnostic tool, and the HP software does not "see" my printer on

>>>> the network. I can go to its IP address in Internet Explorer and see

>>>> info

>>>> about

>>>> its status, etc, and I can install basic drivers for other similar

>>>> printers and it will print, but not from the Full Software package

>>>> that I need for OCR scanning. It is listed under Printers and I

>>>> can print a test page. The HP Diagnostics has a AutoFix button but it

>>>> doesn't fix the

>>>> issue, and doesn't say what is wrong. Until I had problem

>>>> reinstalling the software it had worked fine for two years.

>>>> How can I find out what the firewall issue is?

>>>

>>> Does it work if you turn off your software firewall?

>>>

>>> If not - it's not a firewall issue unless you have some other firewall

>>> between you and the All-in-One.

>>>

>>> --

>>> Shenan Stanley

>>> MS-MVP

>>> --

>>> How To Ask Questions The Smart Way

>>> http://www.catb.org/~esr/faqs/smart-questions.html

>>>

>

>

> --

> Gene E. Bloch letters0x40blochg0x2Ecom

 

[smlunatick]

On Mar 31, 12:33 pm, "M Skabialka" wrote:

> Turning off the firewall made no difference.

>

> The printer works with the original software from another PC.

> It prints if I use generic drivers, but won't scan OCR.

> It was running fine for two years before the software got corrupted and I

> got fatal errors reinstalling it.  I have updated software from HP but

> firewall issues.

> So how can the firewall block it under some software and not under others?

>

> Back to my original question - how do I find out what is blocking it?  The

> HP Home Network Diagnostic Utility says "Network communication is not what

> was expected.  A firewall is still blocking communication."  It says this

> whether the firewall is running or not.

>

> "Gene E. Bloch" wrote in messagenews:nigbpvdk4aw9.1f51v0dxk1p71.dlg@40tude.net...

>

> > Shenan Stanley's suggestion was for a *test* to isolate the problem.

>

> > You might also want to (temporarily) disable your router's firewall as a

> > second test.

>

> > On Tue, 30 Mar 2010 11:36:11 -0500, M Skabialka wrote:

>

> >> I will try that, but I hope that is not the answer - I don't want the

> >> firewall off permanently!

>

> >> "Shenan Stanley" wrote in message

> >>news:%23r7nILC0KHA.5936@TK2MSFTNGP04.phx.gbl...

> >>>M Skabialka wrote:

> >>>> I was having problems reinstalling HP software for my All-In-One

> >>>> printer, and HP Tech support had me add ten or fifteen programs to

> >>>> the Firewall as allowed programs, plus about that many ports.  I'm

> >>>> still having firewall issues according to the HP networks

> >>>> diagnostic tool, and the HP software does not "see" my printer on

> >>>> the network. I can go to its IP address in Internet Explorer and see

> >>>> info

> >>>> about

> >>>> its status, etc, and I can install basic drivers for other similar

> >>>> printers and it will print, but not from the Full Software package

> >>>> that I need for OCR scanning.  It is listed under Printers and I

> >>>> can print a test page. The HP Diagnostics has a AutoFix button but it

> >>>> doesn't fix the

> >>>> issue, and doesn't say what is wrong.  Until I had problem

> >>>> reinstalling the software it had worked fine for two years.

> >>>> How can I find out what the firewall issue is?

>

> >>> Does it work if you turn off your software firewall?

>

> >>> If not - it's not a firewall issue unless you have some other firewall

> >>> between you and the All-in-One.

>

> >>> --

> >>> Shenan Stanley

> >>>     MS-MVP

> >>> --

> >>> How To Ask Questions The Smart Way

> >>>http://www.catb.org/~esr/faqs/smart-questions.html

>

> > --

> > Gene E. Bloch      letters0x40blochg0x2Ecom



You may need to also check your anti-virus software settings. I have

seen some anti-virus software which have a "hidden" firewall like

module.

 

[M Skabialka]

I am not sure how to check firewalls in Sophos AntiVirus.

However at one point I did turn it off and that made no difference.





"smlunatick" wrote in message

news:5d07b55b-627d-4fda-83da-6aa3867c9fc9@g4g2000yqa.googlegroups.com...

On Mar 31, 12:33 pm, "M Skabialka" wrote:

> Turning off the firewall made no difference.

>

> The printer works with the original software from another PC.

> It prints if I use generic drivers, but won't scan OCR.

> It was running fine for two years before the software got corrupted and I

> got fatal errors reinstalling it. I have updated software from HP but

> firewall issues.

> So how can the firewall block it under some software and not under others?

>

> Back to my original question - how do I find out what is blocking it? The

> HP Home Network Diagnostic Utility says "Network communication is not what

> was expected. A firewall is still blocking communication." It says this

> whether the firewall is running or not.

>

> "Gene E. Bloch" wrote in

> messagenews:nigbpvdk4aw9.1f51v0dxk1p71.dlg@40tude.net...

>

> > Shenan Stanley's suggestion was for a *test* to isolate the problem.

>

> > You might also want to (temporarily) disable your router's firewall as a

> > second test.

>

> > On Tue, 30 Mar 2010 11:36:11 -0500, M Skabialka wrote:

>

> >> I will try that, but I hope that is not the answer - I don't want the

> >> firewall off permanently!

>

> >> "Shenan Stanley" wrote in message

> >>news:%23r7nILC0KHA.5936@TK2MSFTNGP04.phx.gbl...

> >>>M Skabialka wrote:

> >>>> I was having problems reinstalling HP software for my All-In-One

> >>>> printer, and HP Tech support had me add ten or fifteen programs to

> >>>> the Firewall as allowed programs, plus about that many ports. I'm

> >>>> still having firewall issues according to the HP networks

> >>>> diagnostic tool, and the HP software does not "see" my printer on

> >>>> the network. I can go to its IP address in Internet Explorer and see

> >>>> info

> >>>> about

> >>>> its status, etc, and I can install basic drivers for other similar

> >>>> printers and it will print, but not from the Full Software package

> >>>> that I need for OCR scanning. It is listed under Printers and I

> >>>> can print a test page. The HP Diagnostics has a AutoFix button but it

> >>>> doesn't fix the

> >>>> issue, and doesn't say what is wrong. Until I had problem

> >>>> reinstalling the software it had worked fine for two years.

> >>>> How can I find out what the firewall issue is?

>

> >>> Does it work if you turn off your software firewall?

>

> >>> If not - it's not a firewall issue unless you have some other firewall

> >>> between you and the All-in-One.

>

> >>> --

> >>> Shenan Stanley

> >>> MS-MVP

> >>> --

> >>> How To Ask Questions The Smart Way

> >>>http://www.catb.org/~esr/faqs/smart-questions.html

>

> > --

> > Gene E. Bloch letters0x40blochg0x2Ecom



You may need to also check your anti-virus software settings. I have

seen some anti-virus software which have a "hidden" firewall like

module.

 

[+Bob+]

On Wed, 31 Mar 2010 14:53:25 -0500, "M Skabialka"

wrote:



>I am not sure how to check firewalls in Sophos AntiVirus.

>However at one point I did turn it off and that made no difference.



HP is famous for crappy software when any bi-directional communication

to their printers is involved. They're also famous for not fixing the

problems when they occur, especially when an OS update breaks things.



You can try shutting off your A/V just for testing and see if it

helps. My guess is that the HP software is having a communication

issue and is throwing the "firewall" message as a generic response to

any communication problem.