Help me Please

  • Thread starter Thread starter .::James-J::.
  • Start date Start date
J

.::James-J::.

Ok

I got an update last night from Microsoft updating my machine - woohoo until
I rebooted then I seemed to lose all ability to view webpages. MSN
Messenger/Live Msgr still works but IE and Firefox no longer connect to
pages. Net Diagnostic doesnt work as it tells me everything is fine.

Please help

thanks

J
 
James,

There are several suggestions about correcting your problem at
http://www.microsoft.com/windowsxp/...=microsoft.public.windowsupdate&lang=en&cr=US

Milt

".::James-J::." wrote:

> Ok
>
> I got an update last night from Microsoft updating my machine - woohoo until
> I rebooted then I seemed to lose all ability to view webpages. MSN
> Messenger/Live Msgr still works but IE and Firefox no longer connect to
> pages. Net Diagnostic doesnt work as it tells me everything is fine.
>
> Please help
>
> thanks
>
> J
 
".::James-J::." <JamesJ@discussions.microsoft.com> wrote in message
news:CBCD9DF2-4648-42E4-9AC3-210762644CC1@microsoft.com...
> Ok
>
> I got an update last night from Microsoft updating my machine - woohoo
> until
> I rebooted then I seemed to lose all ability to view webpages. MSN
> Messenger/Live Msgr still works but IE and Firefox no longer connect to
> pages. Net Diagnostic doesnt work as it tells me everything is fine.
>
> Please help
>
> thanks
>
> J


Uninstall each update in turn until you find the culprit.....
 
James

What version of Internet Explorer are you using?

Check whether the updates failed or were successful.

Select, Start, Help and Support, Keep your Windows up- to-date with
Windows Update, Review your Update History and click on the Failed Icon
(if any) in the Status Column. What does it say for the failed update??

What update were involved?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~




..::James-J::. wrote:
> Ok
>
> I got an update last night from Microsoft updating my machine -
> woohoo until I rebooted then I seemed to lose all ability to view
> webpages. MSN Messenger/Live Msgr still works but IE and Firefox no
> longer connect to pages. Net Diagnostic doesnt work as it tells me
> everything is fine.
>
> Please help
>
> thanks
>
> J
 
I have uninstalled all updates that came down last night - still no joy

"Gordon" wrote:

> ".::James-J::." <JamesJ@discussions.microsoft.com> wrote in message
> news:CBCD9DF2-4648-42E4-9AC3-210762644CC1@microsoft.com...
> > Ok
> >
> > I got an update last night from Microsoft updating my machine - woohoo
> > until
> > I rebooted then I seemed to lose all ability to view webpages. MSN
> > Messenger/Live Msgr still works but IE and Firefox no longer connect to
> > pages. Net Diagnostic doesnt work as it tells me everything is fine.
> >
> > Please help
> >
> > thanks
> >
> > J
>
>
> Uninstall each update in turn until you find the culprit.....
>
>
>
 
Hi Gerry

Its Internet Explorer 7 Version7.0.5730.11 on A windows Xp Pro SP2 Media
Centre O/S

When in the Windows Update section - whihc has been slighlty screwed by Sony
Vaio Customisation which made following yoru instructions difficult - it also
says "i need to connect to the internet" when i go into the windows update
section.

However I was able to find a fuller diagnostic tool that failed under two
reasons:

IPAddress = 192.168.2.27 (FAILED)
Pinging 192.168.2.27 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.2.27:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

IP Address [00000004] Intel(R) PRO/Wireless 3945ABG Network Connection
FAILED
IPAddress = 192.168.2.27 (FAILED)
Pinging 192.168.2.27 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.2.27:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

However I have a feeling that this is a symptom of a bigger problem as both
networks have dynamically assigned IP addresses rather than fixed.

I have now uninstalled all updates that came down from the net last night to
no avail.

I am going to attempt a system restore back to yesterday evening to see if
that brings back anything.

"Gerry" wrote:

> James
>
> What version of Internet Explorer are you using?
>
> Check whether the updates failed or were successful.
>
> Select, Start, Help and Support, Keep your Windows up- to-date with
> Windows Update, Review your Update History and click on the Failed Icon
> (if any) in the Status Column. What does it say for the failed update??
>
> What update were involved?
>
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
>
>
> ..::James-J::. wrote:
> > Ok
> >
> > I got an update last night from Microsoft updating my machine -
> > woohoo until I rebooted then I seemed to lose all ability to view
> > webpages. MSN Messenger/Live Msgr still works but IE and Firefox no
> > longer connect to pages. Net Diagnostic doesnt work as it tells me
> > everything is fine.
> >
> > Please help
> >
> > thanks
> >
> > J
>
>
>
 
James

Is your internet connection through a router? Power off the router wait
10 minutes and reconnect?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

..::James-J::. wrote:
> Hi Gerry
>
> Its Internet Explorer 7 Version7.0.5730.11 on A windows Xp Pro SP2
> Media Centre O/S
>
> When in the Windows Update section - whihc has been slighlty screwed
> by Sony Vaio Customisation which made following yoru instructions
> difficult - it also says "i need to connect to the internet" when i
> go into the windows update section.
>
> However I was able to find a fuller diagnostic tool that failed under
> two reasons:
>
> IPAddress = 192.168.2.27 (FAILED)
> Pinging 192.168.2.27 with 32 bytes of data:
> Request timed out.
> Request timed out.
> Request timed out.
> Request timed out.
> Ping statistics for 192.168.2.27:
> Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
>
> IP Address [00000004] Intel(R) PRO/Wireless 3945ABG Network Connection
> FAILED
> IPAddress = 192.168.2.27 (FAILED)
> Pinging 192.168.2.27 with 32 bytes of data:
> Request timed out.
> Request timed out.
> Request timed out.
> Request timed out.
> Ping statistics for 192.168.2.27:
> Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
>
> However I have a feeling that this is a symptom of a bigger problem
> as both networks have dynamically assigned IP addresses rather than
> fixed.
>
> I have now uninstalled all updates that came down from the net last
> night to no avail.
>
> I am going to attempt a system restore back to yesterday evening to
> see if that brings back anything.
>
> "Gerry" wrote:
>
>> James
>>
>> What version of Internet Explorer are you using?
>>
>> Check whether the updates failed or were successful.
>>
>> Select, Start, Help and Support, Keep your Windows up- to-date with
>> Windows Update, Review your Update History and click on the Failed
>> Icon (if any) in the Status Column. What does it say for the failed
>> update??
>>
>> What update were involved?
>>
>>
>> --
>>
>>
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>>
>>
>>
>> ..::James-J::. wrote:
>>> Ok
>>>
>>> I got an update last night from Microsoft updating my machine -
>>> woohoo until I rebooted then I seemed to lose all ability to view
>>> webpages. MSN Messenger/Live Msgr still works but IE and Firefox no
>>> longer connect to pages. Net Diagnostic doesnt work as it tells me
>>> everything is fine.
>>>
>>> Please help
>>>
>>> thanks
>>>
>>> J
 
Yea that was the first thing i did. But if it was a router issue - why can I
still use MSN messenger?

I have also tried it on my home and work network - (where I am accessing the
internet from currently) to no avail.

I have uninstalled all updates

I tried rolling back to two system restore points from this week - that
didnt help either - the system would not restore.

I have tried installing norton 360 - that crashes and is unrecoverable so
wont get past teh configuring for my needs stage - so that was a waste of
time.

any more suggestion gratefully recieved. . .

"Gerry" wrote:

> James
>
> Is your internet connection through a router? Power off the router wait
> 10 minutes and reconnect?
>
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> ..::James-J::. wrote:
> > Hi Gerry
> >
> > Its Internet Explorer 7 Version7.0.5730.11 on A windows Xp Pro SP2
> > Media Centre O/S
> >
> > When in the Windows Update section - whihc has been slighlty screwed
> > by Sony Vaio Customisation which made following yoru instructions
> > difficult - it also says "i need to connect to the internet" when i
> > go into the windows update section.
> >
> > However I was able to find a fuller diagnostic tool that failed under
> > two reasons:
> >
> > IPAddress = 192.168.2.27 (FAILED)
> > Pinging 192.168.2.27 with 32 bytes of data:
> > Request timed out.
> > Request timed out.
> > Request timed out.
> > Request timed out.
> > Ping statistics for 192.168.2.27:
> > Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
> >
> > IP Address [00000004] Intel(R) PRO/Wireless 3945ABG Network Connection
> > FAILED
> > IPAddress = 192.168.2.27 (FAILED)
> > Pinging 192.168.2.27 with 32 bytes of data:
> > Request timed out.
> > Request timed out.
> > Request timed out.
> > Request timed out.
> > Ping statistics for 192.168.2.27:
> > Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
> >
> > However I have a feeling that this is a symptom of a bigger problem
> > as both networks have dynamically assigned IP addresses rather than
> > fixed.
> >
> > I have now uninstalled all updates that came down from the net last
> > night to no avail.
> >
> > I am going to attempt a system restore back to yesterday evening to
> > see if that brings back anything.
> >
> > "Gerry" wrote:
> >
> >> James
> >>
> >> What version of Internet Explorer are you using?
> >>
> >> Check whether the updates failed or were successful.
> >>
> >> Select, Start, Help and Support, Keep your Windows up- to-date with
> >> Windows Update, Review your Update History and click on the Failed
> >> Icon (if any) in the Status Column. What does it say for the failed
> >> update??
> >>
> >> What update were involved?
> >>
> >>
> >> --
> >>
> >>
> >>
> >> Hope this helps.
> >>
> >> Gerry
> >> ~~~~
> >> FCA
> >> Stourport, England
> >> Enquire, plan and execute
> >> ~~~~~~~~~~~~~~~~~~~
> >>
> >>
> >>
> >>
> >> ..::James-J::. wrote:
> >>> Ok
> >>>
> >>> I got an update last night from Microsoft updating my machine -
> >>> woohoo until I rebooted then I seemed to lose all ability to view
> >>> webpages. MSN Messenger/Live Msgr still works but IE and Firefox no
> >>> longer connect to pages. Net Diagnostic doesnt work as it tells me
> >>> everything is fine.
> >>>
> >>> Please help
> >>>
> >>> thanks
> >>>
> >>> J
>
>
>
 
..::James-J::. wrote:
> Ok
>
> I got an update last night from Microsoft updating my machine - woohoo until
> I rebooted then I seemed to lose all ability to view webpages. MSN
> Messenger/Live Msgr still works but IE and Firefox no longer connect to
> pages. Net Diagnostic doesn't work as it tells me everything is fine.
>
> Please help
>
> thanks

Click Start, Run, type:

netsh winsock reset

Press Enter key

Restart the system

You can also try this software download from a working machine:

LSP-Fix
http://www.cexx.org/lspfix.htm

--
Joe =o)
 
Thanks for that elmo

I have tried both solutions you suggested and neither seem to have worked

"Elmo" wrote:

> ..::James-J::. wrote:
> > Ok
> >
> > I got an update last night from Microsoft updating my machine - woohoo until
> > I rebooted then I seemed to lose all ability to view webpages. MSN
> > Messenger/Live Msgr still works but IE and Firefox no longer connect to
> > pages. Net Diagnostic doesn't work as it tells me everything is fine.
> >
> > Please help
> >
> > thanks
>
> Click Start, Run, type:
>
> netsh winsock reset
>
> Press Enter key
>
> Restart the system
>
> You can also try this software download from a working machine:
>
> LSP-Fix
> http://www.cexx.org/lspfix.htm
>
> --
> Joe =o)
>
 
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