Help creating new user account

  • Thread starter Thread starter Sally
  • Start date Start date
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Sally

I am trying to create a new user account for my sister. I have done this
before with no problems. For some reason, I can't seem to get connected to
the internet through this new user. It acts like it is going to "do it's
thing" and a window pops up that says connecting and then customizing
settings. The web address in the address bar is
http://runonce.msn.com/runonce2.aspx It appears to run, status bar is full
and says done at the bottom of the screen and then nothing happens and the
computer freezes. I have deleted this account and tried to create a new one
4 different times now and this happens every time. Microsoft chat support
couldn't help me and I really dont' want to pay $60 for support. Any
suggestions?
 
"Sally" <Sally@discussions.microsoft.com> wrote in message
news:FB87E4AA-67B6-483A-847B-231F8CBAAB61@microsoft.com...
> http://runonce.msn.com/runonce2.aspx It appears to run, status bar is
> full
> and says done at the bottom of the screen and then nothing happens and the
> computer freezes. I have deleted this account and tried to create a new
> one

They will probably say, what's your os, what's your firewall and antivirus,
etc... or maybe refer you to KB-nineOWhatThe!@#!@.com

I always go to internet properties and jack up the security levels, and pull
the plug on the internet before first run, and don't let IE connect to that
runonce jazz. I have no idea what it's for, but I have never noticed a
problem doing it this way. It usually goes away after it fails the first
time.

If that doesn't work then you probably need to read KB99,993,999.4 article
 
Go to Tools/Internet Options/General and change the website to:
http://www.google.com

Save, File/Exit - Reopen.
Good luck and keep us posted.

--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm

SupportSpace
http://www.kellys-korner-xp.com/supportspace.htm


"Sally" <Sally@discussions.microsoft.com> wrote in message
news:FB87E4AA-67B6-483A-847B-231F8CBAAB61@microsoft.com...
>I am trying to create a new user account for my sister. I have done this
> before with no problems. For some reason, I can't seem to get connected
> to
> the internet through this new user. It acts like it is going to "do it's
> thing" and a window pops up that says connecting and then customizing
> settings. The web address in the address bar is
> http://runonce.msn.com/runonce2.aspx It appears to run, status bar is
> full
> and says done at the bottom of the screen and then nothing happens and the
> computer freezes. I have deleted this account and tried to create a new
> one
> 4 different times now and this happens every time. Microsoft chat support
> couldn't help me and I really dont' want to pay $60 for support. Any
> suggestions?
 
"Sally" <Sally@discussions.microsoft.com> wrote in message
news:FB87E4AA-67B6-483A-847B-231F8CBAAB61@microsoft.com...
> http://runonce.msn.com/runonce2.aspx It appears to run, status bar is
> full
> and says done at the bottom of the screen and then nothing happens

Best I recall, this has been an issue since IE4, in 1997. I hate to hijack
a thread, but why in the world does IE continue with this obviously BUGGY
runonce behavior?
 
"Sally" <Sally@discussions.microsoft.com> wrote in message
news:FB87E4AA-67B6-483A-847B-231F8CBAAB61@microsoft.com...
>I am trying to create a new user account for my sister. I have done this
> before with no problems. For some reason, I can't seem to get connected
> to
> the internet through this new user. It acts like it is going to "do it's
> thing" and a window pops up that says connecting and then customizing
> settings. The web address in the address bar is
> http://runonce.msn.com/runonce2.aspx It appears to run, status bar is
> full
> and says done at the bottom of the screen and then nothing happens and the
> computer freezes. I have deleted this account and tried to create a new
> one
> 4 different times now and this happens every time. Microsoft chat support
> couldn't help me and I really dont' want to pay $60 for support. Any
> suggestions?

It might be a security program blocking the Registry change it needs to
make. A few, but not all, of the programs now doing this are:
Ad-aware's Ad-Watch
IBM Access Connections
Kaspersky
McAfee VirusScan and/or Antispyware
Norton AV
Spyware Blaster
Spybot> Tools> IE Tweaks
Spybot- Teatimer
Spysweeper
Spyware Doctor
Windows Defender
Zone Alarm (free) 6.5 Reported to be fixed in later versions.

In the case of Zone Alarm 6.5 or Norton 2007 it actually has to be
uninstalled. Make sure the Windows Firewall is turned on until you
reinstall Zone Alarm.

Boot into Safe Mode with Networking and try the change.

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email
 
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