Help and Support Center Index has problem

  • Thread starter Thread starter Maria Astaire
  • Start date Start date
M

Maria Astaire

Hi:

I had to recently restore my system. When I use the Help and Support Center
and click on the "INDEX" icon the system comes back with message box titled
"HELP" that says: "Cannot locate C:\Winnt\PcHealth\indicies\merged.hhk"
the only action available is to click on the OK button which dismisses the
window.

No other information is provided.

Any ideas on how to correct this problem would be greatly appreciated.
Thanks
 
Follow the procedure here:

Error "Cannot locate merged.hhk" when clicking the Help and Support Center Index
http://windowsxp.mvps.org/merged.htm

--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/
http://dts-l.org/goodpost.htm


"Maria Astaire" <Maria Astaire@discussions.microsoft.com> wrote in message
news:91DD4F0F-6EA3-4F38-ACBF-80D5F23B1046@microsoft.com...
> Hi:
>
> I had to recently restore my system. When I use the Help and Support Center
> and click on the "INDEX" icon the system comes back with message box titled
> "HELP" that says: "Cannot locate C:\Winnt\PcHealth\indicies\merged.hhk"
> the only action available is to click on the OK button which dismisses the
> window.
>
> No other information is provided.
>
> Any ideas on how to correct this problem would be greatly appreciated.
> Thanks
>
>
 
Thank you for responding. I tried your suggestions and they didn't work. Is
there anything else I should be doing?

Thanking you in advance

"glee" wrote:

> Follow the procedure here:
>
> Error "Cannot locate merged.hhk" when clicking the Help and Support Center Index
> http://windowsxp.mvps.org/merged.htm
>
> --
> Glen Ventura, MS MVP Shell/User, A+
> http://dts-l.org/
> http://dts-l.org/goodpost.htm
>
>
> "Maria Astaire" <Maria Astaire@discussions.microsoft.com> wrote in message
> news:91DD4F0F-6EA3-4F38-ACBF-80D5F23B1046@microsoft.com...
> > Hi:
> >
> > I had to recently restore my system. When I use the Help and Support Center
> > and click on the "INDEX" icon the system comes back with message box titled
> > "HELP" that says: "Cannot locate C:\Winnt\PcHealth\indicies\merged.hhk"
> > the only action available is to click on the OK button which dismisses the
> > window.
> >
> > No other information is provided.
> >
> > Any ideas on how to correct this problem would be greatly appreciated.
> > Thanks
> >
> >
>
>
 
Maria Astaire wrote:
> Hi:
>
> I had to recently restore my system. When I use the Help and Support Center
> and click on the "INDEX" icon the system comes back with message box titled
> "HELP" that says: "Cannot locate C:\Winnt\PcHealth\indicies\merged.hhk"
> the only action available is to click on the OK button which dismisses the
> window.
>
> No other information is provided.
>
> Any ideas on how to correct this problem would be greatly appreciated.
> Thanks

Two thoughts:

Is your XP install actually located in "C:\Winnt" or could it be in
"C:\Windows"?

Click Start, Run, type SFC /SCANNOW, click OK. If any files are damaged
or missing, they'll be replaced. You may need to reboot afterwards so
damaged files will be replaced.

--
Joe =o)
 
Thanx I'll try and let you know

"Elmo" wrote:

> Maria Astaire wrote:
> > Hi:
> >
> > I had to recently restore my system. When I use the Help and Support Center
> > and click on the "INDEX" icon the system comes back with message box titled
> > "HELP" that says: "Cannot locate C:\Winnt\PcHealth\indicies\merged.hhk"
> > the only action available is to click on the OK button which dismisses the
> > window.
> >
> > No other information is provided.
> >
> > Any ideas on how to correct this problem would be greatly appreciated.
> > Thanks
>
> Two thoughts:
>
> Is your XP install actually located in "C:\Winnt" or could it be in
> "C:\Windows"?
>
> Click Start, Run, type SFC /SCANNOW, click OK. If any files are damaged
> or missing, they'll be replaced. You may need to reboot afterwards so
> damaged files will be replaced.
>
> --
> Joe =o)
>
 
If you followed the link on the page I linked to, and it did not work either, I am
out of ideas:

Reinstalling Help and Support Center in Windows XP
http://windowsxp.mvps.org/rebuildhelp.htm
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/
http://dts-l.org/goodpost.htm


"Maria Astaire" <MariaAstaire@discussions.microsoft.com> wrote in message
news:546E5ED3-434B-43A1-B869-12E570588693@microsoft.com...
>
> Thank you for responding. I tried your suggestions and they didn't work. Is
> there anything else I should be doing?
>
> Thanking you in advance
>
> "glee" wrote:
>
>> Follow the procedure here:
>>
>> Error "Cannot locate merged.hhk" when clicking the Help and Support Center Index
>> http://windowsxp.mvps.org/merged.htm
>>
>> --
>> Glen Ventura, MS MVP Shell/User, A+
>> http://dts-l.org/
>> http://dts-l.org/goodpost.htm
>>
>>
>> "Maria Astaire" <Maria Astaire@discussions.microsoft.com> wrote in message
>> news:91DD4F0F-6EA3-4F38-ACBF-80D5F23B1046@microsoft.com...
>> > Hi:
>> >
>> > I had to recently restore my system. When I use the Help and Support Center
>> > and click on the "INDEX" icon the system comes back with message box titled
>> > "HELP" that says: "Cannot locate C:\Winnt\PcHealth\indicies\merged.hhk"
>> > the only action available is to click on the OK button which dismisses the
>> > window.
>> >
>> > No other information is provided.
>> >
>> > Any ideas on how to correct this problem would be greatly appreciated.
>> > Thanks
>> >
>> >
>>
>>
 
Sorry no go...This is so frustrating!

"Maria Astaire" wrote:

> Thanx I'll try and let you know
>
> "Elmo" wrote:
>
> > Maria Astaire wrote:
> > > Hi:
> > >
> > > I had to recently restore my system. When I use the Help and Support Center
> > > and click on the "INDEX" icon the system comes back with message box titled
> > > "HELP" that says: "Cannot locate C:\Winnt\PcHealth\indicies\merged.hhk"
> > > the only action available is to click on the OK button which dismisses the
> > > window.
> > >
> > > No other information is provided.
> > >
> > > Any ideas on how to correct this problem would be greatly appreciated.
> > > Thanks
> >
> > Two thoughts:
> >
> > Is your XP install actually located in "C:\Winnt" or could it be in
> > "C:\Windows"?
> >
> > Click Start, Run, type SFC /SCANNOW, click OK. If any files are damaged
> > or missing, they'll be replaced. You may need to reboot afterwards so
> > damaged files will be replaced.
> >
> > --
> > Joe =o)
> >
 
Being that the question is for Vista, and the page you are referring to is
for XP. Different options.
--
Linux Guru


"glee" wrote:

> If you followed the link on the page I linked to, and it did not work either, I am
> out of ideas:
>
> Reinstalling Help and Support Center in Windows XP
> http://windowsxp.mvps.org/rebuildhelp.htm
> --
> Glen Ventura, MS MVP Shell/User, A+
> http://dts-l.org/
> http://dts-l.org/goodpost.htm
>
>
> "Maria Astaire" <MariaAstaire@discussions.microsoft.com> wrote in message
> news:546E5ED3-434B-43A1-B869-12E570588693@microsoft.com...
> >
> > Thank you for responding. I tried your suggestions and they didn't work. Is
> > there anything else I should be doing?
> >
> > Thanking you in advance
> >
> > "glee" wrote:
> >
> >> Follow the procedure here:
> >>
> >> Error "Cannot locate merged.hhk" when clicking the Help and Support Center Index
> >> http://windowsxp.mvps.org/merged.htm
> >>
> >> --
> >> Glen Ventura, MS MVP Shell/User, A+
> >> http://dts-l.org/
> >> http://dts-l.org/goodpost.htm
> >>
> >>
> >> "Maria Astaire" <Maria Astaire@discussions.microsoft.com> wrote in message
> >> news:91DD4F0F-6EA3-4F38-ACBF-80D5F23B1046@microsoft.com...
> >> > Hi:
> >> >
> >> > I had to recently restore my system. When I use the Help and Support Center
> >> > and click on the "INDEX" icon the system comes back with message box titled
> >> > "HELP" that says: "Cannot locate C:\Winnt\PcHealth\indicies\merged.hhk"
> >> > the only action available is to click on the OK button which dismisses the
> >> > window.
> >> >
> >> > No other information is provided.
> >> >
> >> > Any ideas on how to correct this problem would be greatly appreciated.
> >> > Thanks
> >> >
> >> >
> >>
> >>
>
>
 
Where do you see anything about Vista in the question, the original post or the
subsequent posts?
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/
http://dts-l.org/goodpost.htm


"Oppie" <Oppie@discussions.microsoft.com> wrote in message
news:4E281BA4-179C-4D84-B7C8-ACCF59E3893E@microsoft.com...
> Being that the question is for Vista, and the page you are referring to is
> for XP. Different options.
> --
> Linux Guru
>
>
> "glee" wrote:
>
>> If you followed the link on the page I linked to, and it did not work either, I
>> am
>> out of ideas:
>>
>> Reinstalling Help and Support Center in Windows XP
>> http://windowsxp.mvps.org/rebuildhelp.htm
>> --
>> Glen Ventura, MS MVP Shell/User, A+
>> http://dts-l.org/
>> http://dts-l.org/goodpost.htm
>>
>>
>> "Maria Astaire" <MariaAstaire@discussions.microsoft.com> wrote in message
>> news:546E5ED3-434B-43A1-B869-12E570588693@microsoft.com...
>> >
>> > Thank you for responding. I tried your suggestions and they didn't work. Is
>> > there anything else I should be doing?
>> >
>> > Thanking you in advance
>> >
>> > "glee" wrote:
>> >
>> >> Follow the procedure here:
>> >>
>> >> Error "Cannot locate merged.hhk" when clicking the Help and Support Center
>> >> Index
>> >> http://windowsxp.mvps.org/merged.htm
>> >>
>> >> --
>> >> Glen Ventura, MS MVP Shell/User, A+
>> >> http://dts-l.org/
>> >> http://dts-l.org/goodpost.htm
>> >>
>> >>
>> >> "Maria Astaire" <Maria Astaire@discussions.microsoft.com> wrote in message
>> >> news:91DD4F0F-6EA3-4F38-ACBF-80D5F23B1046@microsoft.com...
>> >> > Hi:
>> >> >
>> >> > I had to recently restore my system. When I use the Help and Support Center
>> >> > and click on the "INDEX" icon the system comes back with message box titled
>> >> > "HELP" that says: "Cannot locate C:\Winnt\PcHealth\indicies\merged.hhk"
>> >> > the only action available is to click on the OK button which dismisses the
>> >> > window.
>> >> >
>> >> > No other information is provided.
>> >> >
>> >> > Any ideas on how to correct this problem would be greatly appreciated.
>> >> > Thanks
>> >> >
>> >> >
>> >>
>> >>
>>
>>
 
Maria,
In your original post, you supplied the error message you receive, and it is
actually not the correct path. Could you please check again and give exactly what
the error states?

The error you posted referred to:
"C:\Winnt\PcHealth\indicies\merged.hhk"

The file should be located \PCHealth\HelpCtr\Indices

Please check in My Computer or Windows Explorer that you actually do have the
Indices folder inside the HelpCtr folder, and that the HelpCtr folder is inside the
PCHealth folder.

Also, please verify that your Windows installation is in C:\Winnt, rather than
C:\Windows.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/
http://dts-l.org/goodpost.htm


"Maria Astaire" <MariaAstaire@discussions.microsoft.com> wrote in message
news:B028D777-091D-40CE-83AA-F79A1F442433@microsoft.com...
> Sorry no go...This is so frustrating!
>
> "Maria Astaire" wrote:
>
>> Thanx I'll try and let you know
>>
>> "Elmo" wrote:
>>
>> > Maria Astaire wrote:
>> > > Hi:
>> > >
>> > > I had to recently restore my system. When I use the Help and Support Center
>> > > and click on the "INDEX" icon the system comes back with message box titled
>> > > "HELP" that says: "Cannot locate C:\Winnt\PcHealth\indicies\merged.hhk"
>> > > the only action available is to click on the OK button which dismisses the
>> > > window.
>> > >
>> > > No other information is provided.
>> > >
>> > > Any ideas on how to correct this problem would be greatly appreciated.
>> > > Thanks
>> >
>> > Two thoughts:
>> >
>> > Is your XP install actually located in "C:\Winnt" or could it be in
>> > "C:\Windows"?
>> >
>> > Click Start, Run, type SFC /SCANNOW, click OK. If any files are damaged
>> > or missing, they'll be replaced. You may need to reboot afterwards so
>> > damaged files will be replaced.
>> >
>> > --
>> > Joe =o)
>> >
 
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