Dear nass,
Thank you for the prompt and a very usful guidance. I wil give a clear
picture of the Problem for your further consideration.
293623 Guided Help is a Desktop tool that connects to the INTERNET and
diagnoise and correct errors. I am still to run this Tool. It was downloaded
MS Download Center.
My OS Windows XP Professional SP2, and Windows Internet Explorer 7.
Without opening IE 7, I open Guided Help (GH). GH window opens, Connects to
the Internet, downloads somthing then an error message appears from the GH
window.
It says IE has encountered a problem and Needs to Close. (Pdm.dll) (293623)
There is an option, Do it automatically, When selected Internet options is
selected and in advanced tab, Script debugging is disabled . Every thing
closes and GH window reappears With the message, Unable to locate PDM.DLL
(Version 6.0.0.8160 That causes the error in IE. Please note that the IE is
functioning alright by it self. The error is comming only when the GH
Connects to the internet to function function.
After disabling Script debugging in the Internet options. Solve the error by
updating the latest Scriptdebugger.
When selected it opens download center and downloads update scd10en.ex
Version 1.0 and installs it in the computer, With the message If the error
persists to get help from support center.
The error still persists.
I have manually searched the Download center for this perticular Process
Debug Manager pdm.dll Version 6.0.0.8169.Thoroghly and couldent find.
Because of this error, GH is unable to proceed and is strck in error
correction in initiolisation.
In searching my computer window files this file is not there. However there
two pdm.dll files described as Process Debug Managed and related Office and
Vissual Studio. The Script Debug is missing.
This is the Situation.
I hope I have given you a clear picture of the situation.
Please dont mistaked me for an advanced user.
Hoping to hear from you
--
zemraukar
"nass" wrote:
>
>
> "ZEMRAUF" wrote:
>
> > When I open Guided Help, It opens with Eerror Message from Guided Help,Saying
> > Internet Explorer Has Encountered a Preblem and needs to close.(Pdm.dll)
> > (2936623). To do it automatically, The Guided help is unable to find pdm.dll
> > file verision 6.0.0.8169. Seaching the the computer, I found this version
> > VS7DEBUG (Version 7.0.94660) The MS Base Knowledge does not throw
> > understandable solution to this issue.
> > Has any one assistane to fooer to resolve this issue.
> > --
> > zemraukar
>
> Hi,
> pdm.dll = Is Microsoft Process Debug Manager
> http://support.microsoft.com/kb/293623/
> How to Troubleshoot Script Errors in Internet Explorer
> http://support.microsoft.com/default.aspx?scid=kben-us308260
>
> 1= Click start >> Control Panel >> Double Click Network and Internet
> Connections >> Double click Internet Options, on the IE Properties window
> you will see these Options:
> General | Security | Privacy | Content | Connections | Programs
> | Advanced .
>
> Click on General Tab (1st Tab on the left) and you will see a Button called
> [ Clear History ..] click on it to clear your History caches, then click on
> [Delete Files..] to delete Internet Files created over the time, click on [
> Delete Cookies...] to delete your cookies left by visiting websites.
>
> Click on Security Tab then on Custom level Button, on the security settings
> scroll down under Miscellaneous Option and check this radio Button:
> [&] Miscellaneous
> [e] Allow scripting of internet Explorer webbrowser control
> (*) Disable check this
> ( ) Enable
> ( ) Prompt
>
>
> Click [OK] to close the Security settings and back on the IE window
> properties.
> Click on Advanced Tab, then scroll under Browsing and uncheck these boxes:
> [&] Browsing
> [ ] Disable script Debugging (internet Explorer)
> [ ] Disable Script Debugging (Other)
> [ ] Enable Third-Party browser extensions (Req Rest)
> [ ] Show Friendly URLs
>
> Click [OK] to close the IE window and out try the site and see if you get
> the error message again.
> Scan for malwares on your computer and try these DLLs:
> Open a run command and type in:
> regsvr32 jscript.dll
> regsvr32 Cryptdlg.dll
> regsvr32 Shdocvw.dll
> regsvr32 gpkcsp.dll
> Reboot your computer and see if there is any success.
> If you still get the error message then please send the exact error message
> (wording).
> please send the exact wording of the error messages, also open the event
> viewer and double click the Error Message(X) a pop-up window with the
> description
> of the Error will give you more Info about the causer Highlight the Text and
> copy then past in your next post.
> How To View and Manage Event Logs in Event Viewer in Windows XP
> http://support.microsoft.com/default.aspx?scid=kbEN-USq308427
> HTH.
> nass
> ------
> www.nasstec.co.uk
>