Flash Player 9.0.115 conflict with KB923789

  • Thread starter Thread starter d.arbib
  • Start date Start date
D

d.arbib

This update is on my computer (adobe check) but there is a conflict with
KB923789
which, if you try to instal comes up with the following messages:
Gen Warn: The version of Wndows you have installed (XPpro/SP2/IE7) does not
match the update you are trying to install
Gen Warn Flash: The version of Macromedia Flash that you have installeddoes
not match the update you are trying to install.

I find that,now, I have an invalid ActiveX/com entry which cannot be removed
because it refers to C:\WINDOWS\System32\Macromed\Flash\Flash6.ocx and flash
6 no longer is on my computer.

I then checked the registry item
CLSID\{1171A62F-05D2-11D1-83FC-00A0C9089C5A}\NprocServer32 and it is
impossible to remove it or to modify to change it to refer to Flash9.ocx

Finally all registry cleaners locate this item but deletion cannot be
effeceted.

Incidentally Adobe have a CMD cleaner item, which is, simply, not recognized
as valid.

I am just a geriatric beginner and am sorely in need of real advice please.
 
"d.arbib" <darbib@discussions.microsoft.com> wrote in message
news:AE209716-A73E-4C21-A143-D3DE57F19B5D@microsoft.com...
> This update is on my computer (adobe check) but there is a conflict with
> KB923789
> which, if you try to instal comes up with the following messages:
> Gen Warn: The version of Wndows you have installed (XPpro/SP2/IE7) does
> not
> match the update you are trying to install
> Gen Warn Flash: The version of Macromedia Flash that you have
> installeddoes
> not match the update you are trying to install.
>

This is the knowledgebase article KB923789:
http://support.microsoft.com/kb/923789/en-us

Now scroll down for further info

> I find that,now, I have an invalid ActiveX/com entry which cannot be
> removed
> because it refers to C:\WINDOWS\System32\Macromed\Flash\Flash6.ocx and
> flash
> 6 no longer is on my computer.
> I then checked the registry item
> CLSID\{1171A62F-05D2-11D1-83FC-00A0C9089C5A}\NprocServer32 and it is
> impossible to remove it or to modify to change it to refer to Flash9.ocx
>
> Finally all registry cleaners locate this item but deletion cannot be
> effeceted.
>

Registry cleaners are dubious at best and of no real need

Go here to the Adobe support link
http://www.adobe.com/support/flashplayer/
Click on:
"How to uninstall the Adobe flash plug-in and ActiveX"
It is a downloadable uninstall tool.

Once you have completely uninstalled Adobe flash player
go here: http://www.adobe.com/downloads/
To left of screen under heading "Readers and Players"
Click to download and install latest version of Adobe Flash player.

Then goto: Start/Windows Update
Click the "Custom" button
Allow the Scan to complete
Listed will be updates available for your PC, select all.
The KB hotfix you were having problems installing should no
longer be listed. If it is, it will now install.
 
"Sister Mary" wrote:

>
> "d.arbib" <darbib@discussions.microsoft.com> wrote in message
> news:AE209716-A73E-4C21-A143-D3DE57F19B5D@microsoft.com...
> > This update is on my computer (adobe check) but there is a conflict with
> > KB923789
> > which, if you try to instal comes up with the following messages:
> > Gen Warn: The version of Wndows you have installed (XPpro/SP2/IE7) does
> > not
> > match the update you are trying to install
> > Gen Warn Flash: The version of Macromedia Flash that you have
> > installeddoes
> > not match the update you are trying to install.
> >
>
> This is the knowledgebase article KB923789:
> http://support.microsoft.com/kb/923789/en-us
>
> Now scroll down for further info
>
> > I find that,now, I have an invalid ActiveX/com entry which cannot be
> > removed
> > because it refers to C:\WINDOWS\System32\Macromed\Flash\Flash6.ocx and
> > flash
> > 6 no longer is on my computer.
> > I then checked the registry item
> > CLSID\{1171A62F-05D2-11D1-83FC-00A0C9089C5A}\NprocServer32 and it is
> > impossible to remove it or to modify to change it to refer to Flash9.ocx
> >
> > Finally all registry cleaners locate this item but deletion cannot be
> > effeceted.
> >
>
> Registry cleaners are dubious at best and of no real need
>
> Go here to the Adobe support link
> http://www.adobe.com/support/flashplayer/
> Click on:
> "How to uninstall the Adobe flash plug-in and ActiveX"
> It is a downloadable uninstall tool.
>
> Once you have completely uninstalled Adobe flash player
> go here: http://www.adobe.com/downloads/
> To left of screen under heading "Readers and Players"
> Click to download and install latest version of Adobe Flash player.
>
> Then goto: Start/Windows Update
> Click the "Custom" button
> Allow the Scan to complete
> Listed will be updates available for your PC, select all.
> The KB hotfix you were having problems installing should no
> longer be listed. If it is, it will now install.
>
>
> I have been through all of this in the Adobe pages and they do have a CMD item which, they clain, wipes unwanted registry items, but the details are not accpred
in the CMD lines.
>
>
>
 

>> I have been through all of this in the Adobe pages and they do have a CMD
>> item which, they clain, wipes unwanted registry items, but the details
>> are not accpred
> in the CMD lines.

Post a link to the "CMD item"
 
Go to Windows Update website | Select CUSTOM and scan | Uncheck KB923789 and
"hide" it | Install any other critical updates offered.
--
WIndows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

d.arbib wrote:
> This update is on my computer (adobe check) but there is a conflict with
> KB923789
> which, if you try to instal comes up with the following messages:
> Gen Warn: The version of Wndows you have installed (XPpro/SP2/IE7) does
> not
> match the update you are trying to install
> Gen Warn Flash: The version of Macromedia Flash that you have
> installeddoes
> not match the update you are trying to install.
>
> I find that,now, I have an invalid ActiveX/com entry which cannot be
> removed
> because it refers to C:\WINDOWS\System32\Macromed\Flash\Flash6.ocx and
> flash
> 6 no longer is on my computer.
>
> I then checked the registry item
> CLSID\{1171A62F-05D2-11D1-83FC-00A0C9089C5A}\NprocServer32 and it is
> impossible to remove it or to modify to change it to refer to Flash9.ocx
>
> Finally all registry cleaners locate this item but deletion cannot be
> effeceted.
>
> Incidentally Adobe have a CMD cleaner item, which is, simply, not
> recognized
> as valid.
>
> I am just a geriatric beginner and am sorely in need of real advice
> please.
 
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