Go back to the first suggestion and this time create a batch file with the
content as shown. Do not attempt to type each line in, this only introduces the
chance of mistakes which will cause a failure.
To create a batch file, simply start with a text file and then use copy & paste
to populate the file. You can create a text file on your Desktop by right
clicking on an empty space then select New > Text Document. Open this text
file and past the content from the web page (Step II). Use Save As to save the
file as fixhelp.bat
Don't forget to perform Step I first (end/stop processes as shown)
Double click on the bat file to execute the commands.
After completion, restart your system.
"Jessie the flower of Dunblane"
<JessietheflowerofDunblane@discussions.microsoft.com> wrote in message
news:9758AF03-073B-4E4F-88D5-BAF55083E3C9@microsoft.com...
> Hi David,
> I tried your next suggestion got to second input line " cd /d
> %windir%\pchealth\helpctr " without the quotes and got error cannot find cd
> so went ahead with your second suggestion applied startmenuhelp.reg, helpsvc
> fix.zip, fixwinxphelp.vbs, helpand supportmissing.reg none of which seemed to
> fix problem I was tempted to try and add back the file in question from the
> reinstalliation cd but its for sp1 and i am on sp3 i also looked at the disk
> and could not figure out what it would be under so i could reload just the
> help and support file.
> Thanks again for your great help in trying to resolve this problem
>
> Jessie a wilted flower now
>
>
> "David Webb" wrote:
>
>> Don't give up yet. There are many more tricks to try. Start with this one:
>>
>> http://windowsxp.mvps.org/rebuildhelp.htm
>>
>> If still no joy, look through this list for other untried tweaks:
>>
>> Troubleshooting problems with Help and Support Center
>> http://windowsxp.mvps.org/helpctr.htm
>>
>> "Jessie the flower of Dunblane"
>> <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message
>> news:6E87CD14-2641-40FF-A3E4-10E065BE4AD1@microsoft.com...
>> > Thanks David for all your help tried everything and still no joy so wont
>> > use
>> > reg cleaners again .
>> > Thanks again
>> > Jessie
>> >
>> > "David Webb" wrote:
>> >
>> >> Here's a link that explains how to check and enable the "Help and Support"
>> >> service and if it's not available on the list, there's also a fix for that
>> >> issue.
>> >>
>> >> http://windowsxp.mvps.org/helpsvc.htm
>> >>
>> >> Google has provided many reference links for this problem, most of which
>> >> point
>> >> to registry cleaners being the root cause of this problem. After you get
>> >> this
>> >> issue resolved, stay away from using any registry cleaners. They usually
>> >> cause
>> >> more problems then they fix.
>> >>
>> >>
>> >> "Jessie the flower of Dunblane"
>> >> <JessietheflowerofDunblane@discussions.microsoft.com> wrote in message
>> >> news:1C168788-C95E-430A-A0CF-03A5A383EE85@microsoft.com...
>> >> > David thanks for your help i followed your instructions and did both of
>> >> > your
>> >> > suggestions and now have cannot find helpctr exec message so i have some
>> >> > improvement that instead of nothing i at least have error message can
>> >> > you
>> >> > help with this ????
>> >> >
>> >> > Thanks
>> >> >
>> >> > "David Webb" wrote:
>> >> >
>> >> >> Note: If you're having a problem running the script, your file
>> >> >> associations
>> >> >> may
>> >> >> need attention. If so, go to the Doug Knox home page and click on Win
>> >> >> XP
>> >> >> Fixes >
>> >> >> File Association Fixes. There you'll find instructions and a download
>> >> >> to
>> >> >> fix
>> >> >> the
>> >> >> VBS file association.
>> >> >>
>> >> >> "David Webb" <dwebb211@earthling.net> wrote in message
>> >> >> news:OBCf2xDxIHA.2360@TK2MSFTNGP05.phx.gbl...
>> >> >> > The instructions are on the same page that you downloaded the VBS
>> >> >> > script
>> >> >> > from.
>> >> >> > Here's the portion that answers your question:
>> >> >> >
>> >> >> > To use:
>> >> >> > Double-click the fixwinxphelp.vbs file. You will be prompted when
>> >> >> > the
>> >> >> > repairs
>> >> >> > have been completed. This script can be viewed in Notepad or any
>> >> >> > text
>> >> >> > editor,
>> >> >> > as to the specific Registry key and value that are updated.
>> >> >> >
>> >> >> > Here's a link to the webpage:
>> >> >> > http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
>> >> >> >
>> >> >> > "Jessie the flower of Dunblane"
>> >> >> > <JessietheflowerofDunblane@discussions.microsoft.com> wrote in
>> >> >> > message
>> >> >> > news:3D652B4E-B306-4E8D-8666-F3ED1049B4C2@microsoft.com...
>> >> >> >>i downloaded a script from Doug Knox which went into notepad the
>> >> >> >>script
>> >> >> >>is
>> >> >> >>as
>> >> >> >> follows Fixwinxphelp.vbs can someone please tell me how to run this
>> >> >> >> from
>> >> >> >> note book to fix problem with help and support no error message just
>> >> >> >> does
>> >> >> >> not
>> >> >> >> run
>> >> >> >> my computer : windows x/p sp3.
>> >> >> >>
>> >> >> >> Thanks Jessie a Sottish flower
>> >> >> >
>> >> >> >
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>