Family Kicked Off Southwest Flight Because Of Dad’s Tweet

allheart55 (Cindy E)

allheart55 (Cindy E)

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(Douglas Muth)
It’s pretty great when your customer complaint over social media receives a swift, decisive response from the target company. What is not so great is when that response is to boot you and your elementary-school-age children off a plane before takeoff because you complained about a specific employee’s actions over Twitter.

That’s what a Minnesota man says happened to him during a flight on Southwest. The basic facts of what happened are that the dad in this family has earned “A-List” boarding status, but his kids haven’t, so the entire family wasn’t allowed to board early together.

The man threatened to complain on Twitter, then he did tweet about it. “Wow, rudest agent in Denver. [Name], gate C39, not happy @SWA,” he recounted to news station WCCO, trying to remember his Twitter post.

After the family finally boarded, they were asked to get off the plane. The agent claimed that she felt threatened by the tweet. “I like thought something bad was going to happen, like my dad being in jail,” the 6-year-old told reporters.

The family were allowed to re-board the plane once he deleted the tweet. Southwest confirmed that there was a family removed from their flight in Denver for a short time, and that the incident is now “under review.”
Family Asked To Leave Southwest Flight After Tweet [WCCO] (Thanks, Ben!)
 
Unbelievable although I can see both sides of this story. Obviously the dad thought he deserved preferential treatment for his whole family while the airline followed policy. When my wife and I travel she is on the A list because she travels a lot for work. I am not. So instead of her using the express check in and taking advantage of the perks she gets she has to go through the slow lane with me and wait to board until our group is called.
 
Meh, social media. I hate it lol. I remember the good old days when a mans word was his bond. It's still that way, with the exception of the tweet he just sent!


:big_ha:
 
I must admit I am on Facebook though I feel its the only way to keep up with friends and family but Twitter, I have better things to do with my time. Agai9n that is just an opinion.
 
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