I upgraded to Windows 8 on 11/18 and started having problems where explorer.exe is restarting every minute or so. Here is the error from the event log:
Faulting application name: explorer.exe, version: 6.2.9200.16433, time stamp: 0x50763312
Faulting module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505ab405
Exception code: 0xc000071f
Fault offset: 0x000000000011808f
Faulting process id: 0x12c8
Faulting application start time: 0x01cdc8c32effec36
Faulting application path: C:Windowsexplorer.exe
Faulting module path: C:WindowsSYSTEM32ntdll.dll
Report Id: 9220779c-34b6-11e2-be72-e06995f1e71a
Faulting package full name:
Faulting package-relative application ID:
I worked with Microsoft Tech Support for 4 days and ended up doing a clean install of Windows 8. I had been told by Microsoft that they would escalate me to Tier 2, but they called back and said it was an HP/Hardware issue and I would have to work with them. Chatted with HP, they said it was an OS issue.
Anyone have any thoughts?
Dan
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Faulting application name: explorer.exe, version: 6.2.9200.16433, time stamp: 0x50763312
Faulting module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505ab405
Exception code: 0xc000071f
Fault offset: 0x000000000011808f
Faulting process id: 0x12c8
Faulting application start time: 0x01cdc8c32effec36
Faulting application path: C:Windowsexplorer.exe
Faulting module path: C:WindowsSYSTEM32ntdll.dll
Report Id: 9220779c-34b6-11e2-be72-e06995f1e71a
Faulting package full name:
Faulting package-relative application ID:
I worked with Microsoft Tech Support for 4 days and ended up doing a clean install of Windows 8. I had been told by Microsoft that they would escalate me to Tier 2, but they called back and said it was an HP/Hardware issue and I would have to work with them. Chatted with HP, they said it was an OS issue.
Anyone have any thoughts?
Dan
View the full article