Error message when clicking on "System Restore"

[jimeee]

I am using WinXP Home

When I go to "System Restore" (Start\Control Panel\System|System Restore and
click on it I get this error message:
RUNDLL
An exception occurred while trying to run
"C:\windows\system32\shell32.dll,Control_RunDLL"C"\windows\system32\sysdm.cpl",System"

I am thinking that maybe one of my malware programs may have deleted
something legitimate that caused "System Restore" not to work properly. Is
there something I can do to make it so that "System Restore" will work
properly again?

Thanks to anyone offering help to me.

JimE
====

 

[Patti MacLeod]

Hi jimeee,

Have a look here:

Error: I receive a RUNDLL error after clicking on the System Restore Tab
http://bertk.mvps.org/html/error.html#8



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"jimeee" wrote:

> I am using WinXP Home
>
> When I go to "System Restore" (Start\Control Panel\System|System Restore and
> click on it I get this error message:
> RUNDLL
> An exception occurred while trying to run
> "C:\windows\system32\shell32.dll,Control_RunDLL"C"\windows\system32\sysdm.cpl",System"
>
> I am thinking that maybe one of my malware programs may have deleted
> something legitimate that caused "System Restore" not to work properly. Is
> there something I can do to make it so that "System Restore" will work
> properly again?
>
> Thanks to anyone offering help to me.
>
> JimE
> ====

 

[nass]

"jimeee" wrote:

> I am using WinXP Home
>
> When I go to "System Restore" (Start\Control Panel\System|System Restore and
> click on it I get this error message:
> RUNDLL
> An exception occurred while trying to run
> "C:\windows\system32\shell32.dll,Control_RunDLL"C"\windows\system32\sysdm.cpl",System"
>
> I am thinking that maybe one of my malware programs may have deleted
> something legitimate that caused "System Restore" not to work properly. Is
> there something I can do to make it so that "System Restore" will work
> properly again?
>
> Thanks to anyone offering help to me.
>
> JimE
> ====

Open Windows Explorer and locate this path:
Windows\Inf = look in the right Pane/window for this file:
Sr.inf <= Not you can turn the Show Hidden File from Tools >> Folder
options >> View if you cannot see this file.
Right click the "Sr.inf " and select Install, you may need your XP CD handy
if the system need to install from the CD if it didn't find he file on the
system directories.
Read here:
http://bertk.mvps.org/html/reinstall.html
HTH.
nass
---------
www.nasstec.co.uk

 

[jimeee]

Thank you both Patti and nass for pointing me in the right direction to
correct my problem. However sr.inf would not install the files without
giving me an error message for most of the files saying: Copy Error Setup
cannot copy the file when I had directed the Files Needed dialog box to
C:\Windows\ServicePackFiles\i386 where most of the files were.

The information given at the site you all pointed me too gave the files that
needed to be transfered so I just located all of those files and copied them
to C:\Windows\System32 then rebooted and now the "System Restore" seems to be
working okay...

Thanks again so much to you two for helping me.

JimE
====

 

[Ramesh, MS-MVP]

How to reinstall System Restore in Windows XP?:
http://windowsxp.mvps.org/repairsr.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"jimeee" <jimeee@discussions.microsoft.com> wrote in message news:9087438F-F8F6-4153-A9C8-359CA80AF4E6@microsoft.com...
I am using WinXP Home

When I go to "System Restore" (Start\Control Panel\System|System Restore and
click on it I get this error message:
RUNDLL
An exception occurred while trying to run
"C:\windows\system32\shell32.dll,Control_RunDLL"C"\windows\system32\sysdm..cpl",System"

I am thinking that maybe one of my malware programs may have deleted
something legitimate that caused "System Restore" not to work properly. Is
there something I can do to make it so that "System Restore" will work
properly again?

Thanks to anyone offering help to me.

JimE
====

 

[Patti MacLeod]

You're very welcome for the help



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"jimeee" wrote:

> Thank you both Patti and nass for pointing me in the right direction to
> correct my problem. However sr.inf would not install the files without
> giving me an error message for most of the files saying: Copy Error Setup
> cannot copy the file when I had directed the Files Needed dialog box to
> C:\Windows\ServicePackFiles\i386 where most of the files were.
>
> The information given at the site you all pointed me too gave the files that
> needed to be transfered so I just located all of those files and copied them
> to C:\Windows\System32 then rebooted and now the "System Restore" seems to be
> working okay...
>
> Thanks again so much to you two for helping me.
>
> JimE
> ====
>
>

 

[Bert Kinney]

Hi Jim,

Another option would have been to locate the needed and place them into a
folder on the desktop and in the install process point to it.

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org


jimeee wrote:
> Thank you both Patti and nass for pointing me in the right direction to
> correct my problem. However sr.inf would not install the files without
> giving me an error message for most of the files saying: Copy Error Setup
> cannot copy the file when I had directed the Files Needed dialog box to
> C:\Windows\ServicePackFiles\i386 where most of the files were.
>
> The information given at the site you all pointed me too gave the files that
> needed to be transfered so I just located all of those files and copied them
> to C:\Windows\System32 then rebooted and now the "System Restore" seems to be
> working okay...
>
> Thanks again so much to you two for helping me.
>
> JimE
> ====
>
>