A
Arnold3724
I called them and they wanted me to put in my Windows Vista Home Premium
disc and do an "upgrade" (w/ xp it was called a "repair" not a full
installation), and when I explained to them that I did not have a Vista
Disc and my laptop was out of warranty, they agreed to send me a Windows
Vista Home Premium Disc at their expense (since it was their service
pack issue) and in 7 days when I get it, they said for me to do the
(repair) which is called an "upgrade" with Vista, and then follow the
steps below to resolve the issues. So maybe this will help some of you
as well. I hope!
According to Microsoft (at:http://support.microsoft.com/kb/947366) here
is their suggested solution(s):
"Resolution 1: Install the stand-alone package for the service pack
instead of using Windows Update to install the Service Pack
Note If you already tried to install the stand-alone package for the
service pack, and you encountered this problem, skip this resolution and
go to
Resolution 2.
If you are unsure if you tried to install the stand-alone package for
the service pack, we recommend that you try the following steps to
install the stand-alone package for the service pack. By using the
stand-alone package to install the service pack, you eliminate
installation issues that might be related to Windows Update. This
simplifies the troubleshooting process.
How to obtain the stand-alone package for the service pack
To obtain the service pack, see the following articles in the Microsoft
Knowledge Base as appropriate for your operating system, and then look
for the option to install the service pack from the Microsoft Download
Center.
935791 (http://support.microsoft.com/kb/935791/ ) How to obtain the
latest Windows Vista service pack
968849 (http://support.microsoft.com/kb/968849/ ) How to obtain the
latest service pack for Windows Server 2008
Back to the top
Resolution 2: Run the System Update Readiness Tool
The System Update Readiness Tool checks your computer and tries to
resolve certain conditions that could interfere with the installation of
updates or other software. However, before you download the tool, you
have to determine whether your computer is running a 32-bit version or a
64-bit version of the Windows Vista operating system. If your computer
has Windows Vista installed, and you know which version that you are
running, go to the "How to download the System Update Readiness Tool"
section. If you are unsure about which version your computer has
installed, follow these steps:
Click StartCollapse this imageExpand this image.
In the Start Search box, type system, and then click System in the
Programs list.
The operating system is displayed as follows:
For a 32-bit version operating system, 32-bit Operating System appears
for the system type under System.
For a 64-bit version operating system, 64-bit Operating System appears
for the system type under System.
After you determine which version of Windows Vista your computer is
running, download the System Update Readiness Tool.
How to download the System Update Readiness Tool
You can download the System Update Readiness Tool from the following
Microsoft Download Center Web site:
http://www.microsoft.com/downloads (http://www.microsoft.com/downloads)
The following files are available for download from the Microsoft
Download Center:
Collapse this imageExpand this imageDownload the System Update Readiness
Tool for Windows Vista (KB947821) package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyID=0435684b-8d12-4028-9cb0-b2903257f1fd)
Collapse this imageExpand this imageDownload the System Update Readiness
Tool for Windows Vista x64 (KB947821) package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyID=b950e3b1-3267-41c2-8f10-1fe9a4bfa44d)
Collapse this imageExpand this imageDownload the System Update Readiness
Tool for Windows Server 2008 (KB947821) package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyID=0435684b-8d12-4028-9cb0-b2903257f1fd)
Collapse this imageExpand this imageDownload the System Update Readiness
Tool for Windows Server 2008 x64 (KB947821) package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyID=b950e3b1-3267-41c2-8f10-1fe9a4bfa44d)
Collapse this imageExpand this imageDownload the System Update Readiness
Tool for Itanium-based Systems (KB947821) package now.
(http://www.microsoft.com/downloads/...FamilyID=9ea36823-5ec0-4ec1-8654-237b75e05bf6)
After you download and then run the System Update Readiness Tool,
restart your computer. Then, immediately try to install the full
download package for the service pack that you previously downloaded
from the following Microsoft Download Center Web site:
http://www.microsoft.com/downloads (http://www.microsoft.com/downloads)
For more information about the System Update Readiness Tool, click the
following article numbers to view the articles in the Microsoft
Knowledge Base:
947821 (http://support.microsoft.com/kb/947821/ ) Description of the
System Update Readiness Tool for Windows Vista and for Windows Server
2008
Back to the top
Resolution 3: Close or disable any applications that may be running,
restart the computer, and then install the service pack
Important These steps may increase your security risk. These steps may
also make the computer or the network more vulnerable to attack by
malicious users or by malicious software such as viruses. We recommend
the process that this article describes to enable programs to operate as
they are designed to or to implement specific program capabilities.
Before you make these changes, we recommend that you evaluate the risks
that are associated with implementing this process in your particular
environment. If you decide to implement this process, take any
appropriate additional steps to help protect the system. We recommend
that you use this process only if you really require this process."
IF ONLY WE HAD THIS NEXT INSTRUCTION BEFORE DOWNLOADING AND INSTALLING
THE SERVICE PACKS TO BEGIN WITH, OH HOW MUCH EASIER OUR LIVES WOULD HAVE
BEEN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
"During installation, one of the most common causes of failure occurs
when a third-party application holds open a file or locks a file that
the service pack installation program has to use. For example, a
third-party antivirus or antispyware application may cause this problem.
To minimize this possibility, follow these steps:
Close all applications, and then restart your computer.
After your computer has restarted, disable any antivirus or any
antispyware applications that may load during the startup process. You
can usually disable the application from the notification area. This
area is located in the lower-right corner of the computer screen. To
disable an application from the notification area, follow these steps:
Right-click the icon of the third-party program.
Click Close, Disable, Exit, or a similar term from the list of options.
If these options are not available, you may have to open the application
and then close or disable it in the application.
As soon as you close the antivirus or the antispyware application, try
to install the full download package for the service pack that you
previously downloaded from the following Microsoft Download Center Web
site:
http://www.microsoft.com/downloads (http://www.microsoft.com/downloads)
After you have completed the service pack installation, enable the
antivirus or the antispyware application that you disabled in the
previous steps."
--
Arnold3724
------------------------------------------------------------------------
Arnold3724's Profile: http://forums.techarena.in/members/243857.htm
View this thread: http://forums.techarena.in/vista-help/1191441.htm
http://forums.techarena.in
disc and do an "upgrade" (w/ xp it was called a "repair" not a full
installation), and when I explained to them that I did not have a Vista
Disc and my laptop was out of warranty, they agreed to send me a Windows
Vista Home Premium Disc at their expense (since it was their service
pack issue) and in 7 days when I get it, they said for me to do the
(repair) which is called an "upgrade" with Vista, and then follow the
steps below to resolve the issues. So maybe this will help some of you
as well. I hope!
According to Microsoft (at:http://support.microsoft.com/kb/947366) here
is their suggested solution(s):
"Resolution 1: Install the stand-alone package for the service pack
instead of using Windows Update to install the Service Pack
Note If you already tried to install the stand-alone package for the
service pack, and you encountered this problem, skip this resolution and
go to
Resolution 2.
If you are unsure if you tried to install the stand-alone package for
the service pack, we recommend that you try the following steps to
install the stand-alone package for the service pack. By using the
stand-alone package to install the service pack, you eliminate
installation issues that might be related to Windows Update. This
simplifies the troubleshooting process.
How to obtain the stand-alone package for the service pack
To obtain the service pack, see the following articles in the Microsoft
Knowledge Base as appropriate for your operating system, and then look
for the option to install the service pack from the Microsoft Download
Center.
935791 (http://support.microsoft.com/kb/935791/ ) How to obtain the
latest Windows Vista service pack
968849 (http://support.microsoft.com/kb/968849/ ) How to obtain the
latest service pack for Windows Server 2008
Back to the top
Resolution 2: Run the System Update Readiness Tool
The System Update Readiness Tool checks your computer and tries to
resolve certain conditions that could interfere with the installation of
updates or other software. However, before you download the tool, you
have to determine whether your computer is running a 32-bit version or a
64-bit version of the Windows Vista operating system. If your computer
has Windows Vista installed, and you know which version that you are
running, go to the "How to download the System Update Readiness Tool"
section. If you are unsure about which version your computer has
installed, follow these steps:
Click StartCollapse this imageExpand this image.
In the Start Search box, type system, and then click System in the
Programs list.
The operating system is displayed as follows:
For a 32-bit version operating system, 32-bit Operating System appears
for the system type under System.
For a 64-bit version operating system, 64-bit Operating System appears
for the system type under System.
After you determine which version of Windows Vista your computer is
running, download the System Update Readiness Tool.
How to download the System Update Readiness Tool
You can download the System Update Readiness Tool from the following
Microsoft Download Center Web site:
http://www.microsoft.com/downloads (http://www.microsoft.com/downloads)
The following files are available for download from the Microsoft
Download Center:
Collapse this imageExpand this imageDownload the System Update Readiness
Tool for Windows Vista (KB947821) package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyID=0435684b-8d12-4028-9cb0-b2903257f1fd)
Collapse this imageExpand this imageDownload the System Update Readiness
Tool for Windows Vista x64 (KB947821) package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyID=b950e3b1-3267-41c2-8f10-1fe9a4bfa44d)
Collapse this imageExpand this imageDownload the System Update Readiness
Tool for Windows Server 2008 (KB947821) package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyID=0435684b-8d12-4028-9cb0-b2903257f1fd)
Collapse this imageExpand this imageDownload the System Update Readiness
Tool for Windows Server 2008 x64 (KB947821) package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyID=b950e3b1-3267-41c2-8f10-1fe9a4bfa44d)
Collapse this imageExpand this imageDownload the System Update Readiness
Tool for Itanium-based Systems (KB947821) package now.
(http://www.microsoft.com/downloads/...FamilyID=9ea36823-5ec0-4ec1-8654-237b75e05bf6)
After you download and then run the System Update Readiness Tool,
restart your computer. Then, immediately try to install the full
download package for the service pack that you previously downloaded
from the following Microsoft Download Center Web site:
http://www.microsoft.com/downloads (http://www.microsoft.com/downloads)
For more information about the System Update Readiness Tool, click the
following article numbers to view the articles in the Microsoft
Knowledge Base:
947821 (http://support.microsoft.com/kb/947821/ ) Description of the
System Update Readiness Tool for Windows Vista and for Windows Server
2008
Back to the top
Resolution 3: Close or disable any applications that may be running,
restart the computer, and then install the service pack
Important These steps may increase your security risk. These steps may
also make the computer or the network more vulnerable to attack by
malicious users or by malicious software such as viruses. We recommend
the process that this article describes to enable programs to operate as
they are designed to or to implement specific program capabilities.
Before you make these changes, we recommend that you evaluate the risks
that are associated with implementing this process in your particular
environment. If you decide to implement this process, take any
appropriate additional steps to help protect the system. We recommend
that you use this process only if you really require this process."
IF ONLY WE HAD THIS NEXT INSTRUCTION BEFORE DOWNLOADING AND INSTALLING
THE SERVICE PACKS TO BEGIN WITH, OH HOW MUCH EASIER OUR LIVES WOULD HAVE
BEEN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
"During installation, one of the most common causes of failure occurs
when a third-party application holds open a file or locks a file that
the service pack installation program has to use. For example, a
third-party antivirus or antispyware application may cause this problem.
To minimize this possibility, follow these steps:
Close all applications, and then restart your computer.
After your computer has restarted, disable any antivirus or any
antispyware applications that may load during the startup process. You
can usually disable the application from the notification area. This
area is located in the lower-right corner of the computer screen. To
disable an application from the notification area, follow these steps:
Right-click the icon of the third-party program.
Click Close, Disable, Exit, or a similar term from the list of options.
If these options are not available, you may have to open the application
and then close or disable it in the application.
As soon as you close the antivirus or the antispyware application, try
to install the full download package for the service pack that you
previously downloaded from the following Microsoft Download Center Web
site:
http://www.microsoft.com/downloads (http://www.microsoft.com/downloads)
After you have completed the service pack installation, enable the
antivirus or the antispyware application that you disabled in the
previous steps."
--
Arnold3724
------------------------------------------------------------------------
Arnold3724's Profile: http://forums.techarena.in/members/243857.htm
View this thread: http://forums.techarena.in/vista-help/1191441.htm
http://forums.techarena.in