error code 0x80090019, cant restore or start in safe mode

  • Thread starter Thread starter pleh
  • Start date Start date
P

pleh

I have genuine xp software product key *****-*****-*****-***8X-TY2KT on an
e-machines W2686.
Every thing was working normally when I shut it down, when I tried to start
it up, it will go all the way to where I enter the password and then I get
error code 0x80090019.
I can't put it in safe mode with F8, I can't access the start menu or the
registry, or the internet with it. I can press delete and enter setup but
what should I do from there?
I can't even restore it with the manufacturer CD, if I put the restore CD
in and let it run, once it gets to the "system restore/ windows XP" screen
the key board input does not function.
It will time out and select 2 for boot to command prompt from CD-ROM.
then it will read A:\>
but I can't type.
I can type if I take out the CD and let it boot up to the password screen
but I have already I get error code 0x80090019.
 
More info please. You included part of your product key--why? Is there
more to the error notice than the number you provided? Why can't you boot
into safe mode--what happens when you try? Does your keyboard have a USB
connection? If so, do you have an adapter that allows it to be plugged into
a PS2 port?

--
Regards

Ron Badour
MS MVP 1997 - 2007


"pleh" <pleh@discussions.microsoft.com> wrote in message
news:9D7BF6D4-10CC-40F5-AF60-85D18ED47565@microsoft.com...
>I have genuine xp software product key *****-*****-*****-***8X-TY2KT on an
> e-machines W2686.
> Every thing was working normally when I shut it down, when I tried to
> start
> it up, it will go all the way to where I enter the password and then I get
> error code 0x80090019.
> I can't put it in safe mode with F8, I can't access the start menu or the
> registry, or the internet with it. I can press delete and enter setup but
> what should I do from there?
> I can't even restore it with the manufacturer CD, if I put the restore CD
> in and let it run, once it gets to the "system restore/ windows XP" screen
> the key board input does not function.
> It will time out and select 2 for boot to command prompt from CD-ROM.
> then it will read A:\>
> but I can't type.
> I can type if I take out the CD and let it boot up to the password screen
> but I have already I get error code 0x80090019.
>
 
I included the key because the code as I under stand it, is part of windows
genuine advantage authentication software and I know mine is authentic.
the error code says " a problem is preventing windows from accurately
checking the license for this computer, Error Code: 80090019"

If I press F8 during start-up, no matter if I hold it down of tap it, it is
if I am not even doing it. The system will load up to the password screen or
to the restore screen if I have the CD in.
My keyboard is a wireless and has a cord with a usb and a keyboard plug
together, they are both plugged in and will work except when I get to the
restore screen.

What is a ps2 port?
the e-machines came with software in it. I have restore cd's that came with
it. They don't come with a normal silver holographic cd from Microsoft.

"Ron Badour" wrote:

> More info please. You included part of your product key--why? Is there
> more to the error notice than the number you provided? Why can't you boot
> into safe mode--what happens when you try? Does your keyboard have a USB
> connection? If so, do you have an adapter that allows it to be plugged into
> a PS2 port?
>
> --
> Regards
>
> Ron Badour
> MS MVP 1997 - 2007
>
>
> "pleh" <pleh@discussions.microsoft.com> wrote in message
> news:9D7BF6D4-10CC-40F5-AF60-85D18ED47565@microsoft.com...
> >I have genuine xp software product key *****-*****-*****-***8X-TY2KT on an
> > e-machines W2686.
> > Every thing was working normally when I shut it down, when I tried to
> > start
> > it up, it will go all the way to where I enter the password and then I get
> > error code 0x80090019.
> > I can't put it in safe mode with F8, I can't access the start menu or the
> > registry, or the internet with it. I can press delete and enter setup but
> > what should I do from there?
> > I can't even restore it with the manufacturer CD, if I put the restore CD
> > in and let it run, once it gets to the "system restore/ windows XP" screen
> > the key board input does not function.
> > It will time out and select 2 for boot to command prompt from CD-ROM.
> > then it will read A:\>
> > but I can't type.
> > I can type if I take out the CD and let it boot up to the password screen
> > but I have already I get error code 0x80090019.
> >
>
>
>
 
pleh <pleh@discussions.microsoft.com> wrote:

>I included the key because the code as I under stand it, is part of windows
>genuine advantage authentication software and I know mine is authentic.
>the error code says " a problem is preventing windows from accurately
>checking the license for this computer, Error Code: 80090019"
>
>If I press F8 during start-up, no matter if I hold it down of tap it, it is
>if I am not even doing it. The system will load up to the password screen or
>to the restore screen if I have the CD in.
>My keyboard is a wireless and has a cord with a usb and a keyboard plug
>together, they are both plugged in and will work except when I get to the
>restore screen.
>
>What is a ps2 port?
>the e-machines came with software in it. I have restore cd's that came with
>it. They don't come with a normal silver holographic cd from Microsoft.
>

Here is a Microsoft Knowledge Base article that relates to an error
message with the same descriptive text but a different error code. It
may be relevant to your situation.

http://support.microsoft.com/default.aspx/kb/310794

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."
 
In your original post, you did not include the most important information in
the error message: "a problem is preventing windows from accurately
checking the license for this computer." See if this article helps:
http://support.microsoft.com/?kbid=310794

You can also try the google archives:
http://groups.google.com/groups/sea...+windows+from+accurately+"&qt_s=Search+Groups

A PS2 port is round while a USB port is rectangular. The PS2 ports are
generally color coded on the back of the PC (purple for keyboard, green for
mouse). You might want to borrow a PS2 keyboard and see if that can get you
into safe mode should you need to do so.

--
Regards

Ron Badour
MS MVP 1997 - 2007


"pleh" <pleh@discussions.microsoft.com> wrote in message
news:9A16CF43-60BD-48C8-A730-410C81CB2269@microsoft.com...
>I included the key because the code as I under stand it, is part of windows
> genuine advantage authentication software and I know mine is authentic.
> the error code says " a problem is preventing windows from accurately
> checking the license for this computer, Error Code: 80090019"
>
> If I press F8 during start-up, no matter if I hold it down of tap it, it
> is
> if I am not even doing it. The system will load up to the password screen
> or
> to the restore screen if I have the CD in.
> My keyboard is a wireless and has a cord with a usb and a keyboard plug
> together, they are both plugged in and will work except when I get to the
> restore screen.
>
> What is a ps2 port?
> the e-machines came with software in it. I have restore cd's that came
> with
> it. They don't come with a normal silver holographic cd from Microsoft.
>
> "Ron Badour" wrote:
>
>> More info please. You included part of your product key--why? Is there
>> more to the error notice than the number you provided? Why can't you
>> boot
>> into safe mode--what happens when you try? Does your keyboard have a USB
>> connection? If so, do you have an adapter that allows it to be plugged
>> into
>> a PS2 port?
>>
>> --
>> Regards
>>
>> Ron Badour
>> MS MVP 1997 - 2007
>>
>>
>> "pleh" <pleh@discussions.microsoft.com> wrote in message
>> news:9D7BF6D4-10CC-40F5-AF60-85D18ED47565@microsoft.com...
>> >I have genuine xp software product key *****-*****-*****-***8X-TY2KT on
>> >an
>> > e-machines W2686.
>> > Every thing was working normally when I shut it down, when I tried to
>> > start
>> > it up, it will go all the way to where I enter the password and then I
>> > get
>> > error code 0x80090019.
>> > I can't put it in safe mode with F8, I can't access the start menu or
>> > the
>> > registry, or the internet with it. I can press delete and enter setup
>> > but
>> > what should I do from there?
>> > I can't even restore it with the manufacturer CD, if I put the restore
>> > CD
>> > in and let it run, once it gets to the "system restore/ windows XP"
>> > screen
>> > the key board input does not function.
>> > It will time out and select 2 for boot to command prompt from CD-ROM.
>> > then it will read A:\>
>> > but I can't type.
>> > I can type if I take out the CD and let it boot up to the password
>> > screen
>> > but I have already I get error code 0x80090019.
>> >
>>
>>
>>
 
I finially got it to the screen where you can select safe mode but i cant
choose one because my arrow keys don't work on that screen. They do work if I
go into setup by pressing delete.
Should I purchase a standard keyboard and try that?

"Ron Martell" wrote:

> pleh <pleh@discussions.microsoft.com> wrote:
>
> >I included the key because the code as I under stand it, is part of windows
> >genuine advantage authentication software and I know mine is authentic.
> >the error code says " a problem is preventing windows from accurately
> >checking the license for this computer, Error Code: 80090019"
> >
> >If I press F8 during start-up, no matter if I hold it down of tap it, it is
> >if I am not even doing it. The system will load up to the password screen or
> >to the restore screen if I have the CD in.
> >My keyboard is a wireless and has a cord with a usb and a keyboard plug
> >together, they are both plugged in and will work except when I get to the
> >restore screen.
> >
> >What is a ps2 port?
> >the e-machines came with software in it. I have restore cd's that came with
> >it. They don't come with a normal silver holographic cd from Microsoft.
> >
>
> Here is a Microsoft Knowledge Base article that relates to an error
> message with the same descriptive text but a different error code. It
> may be relevant to your situation.
>
> http://support.microsoft.com/default.aspx/kb/310794
>
> Good luck
>
> Ron Martell Duncan B.C. Canada
> --
> Microsoft MVP (1997 - 2008)
> On-Line Help Computer Service
> http://onlinehelp.bc.ca
>
> "Anyone who thinks that they are too small to make a difference
> has never been in bed with a mosquito."
>
 
Sorry for posting out of order.
I finially got it to the screen where you can select safe mode but i cant
choose one because my arrow keys don't work on that screen. They do work if I
go into setup by pressing delete.
Should I purchase a standard keyboard and try that?



"Ron Badour" wrote:

> In your original post, you did not include the most important information in
> the error message: "a problem is preventing windows from accurately
> checking the license for this computer." See if this article helps:
> http://support.microsoft.com/?kbid=310794
>
> You can also try the google archives:
> http://groups.google.com/groups/sea...+windows+from+accurately+"&qt_s=Search+Groups
>
> A PS2 port is round while a USB port is rectangular. The PS2 ports are
> generally color coded on the back of the PC (purple for keyboard, green for
> mouse). You might want to borrow a PS2 keyboard and see if that can get you
> into safe mode should you need to do so.
>
> --
> Regards
>
> Ron Badour
> MS MVP 1997 - 2007
>
>
> "pleh" <pleh@discussions.microsoft.com> wrote in message
> news:9A16CF43-60BD-48C8-A730-410C81CB2269@microsoft.com...
> >I included the key because the code as I under stand it, is part of windows
> > genuine advantage authentication software and I know mine is authentic.
> > the error code says " a problem is preventing windows from accurately
> > checking the license for this computer, Error Code: 80090019"
> >
> > If I press F8 during start-up, no matter if I hold it down of tap it, it
> > is
> > if I am not even doing it. The system will load up to the password screen
> > or
> > to the restore screen if I have the CD in.
> > My keyboard is a wireless and has a cord with a usb and a keyboard plug
> > together, they are both plugged in and will work except when I get to the
> > restore screen.
> >
> > What is a ps2 port?
> > the e-machines came with software in it. I have restore cd's that came
> > with
> > it. They don't come with a normal silver holographic cd from Microsoft.
> >
> > "Ron Badour" wrote:
> >
> >> More info please. You included part of your product key--why? Is there
> >> more to the error notice than the number you provided? Why can't you
> >> boot
> >> into safe mode--what happens when you try? Does your keyboard have a USB
> >> connection? If so, do you have an adapter that allows it to be plugged
> >> into
> >> a PS2 port?
> >>
> >> --
> >> Regards
> >>
> >> Ron Badour
> >> MS MVP 1997 - 2007
> >>
> >>
> >> "pleh" <pleh@discussions.microsoft.com> wrote in message
> >> news:9D7BF6D4-10CC-40F5-AF60-85D18ED47565@microsoft.com...
> >> >I have genuine xp software product key *****-*****-*****-***8X-TY2KT on
> >> >an
> >> > e-machines W2686.
> >> > Every thing was working normally when I shut it down, when I tried to
> >> > start
> >> > it up, it will go all the way to where I enter the password and then I
> >> > get
> >> > error code 0x80090019.
> >> > I can't put it in safe mode with F8, I can't access the start menu or
> >> > the
> >> > registry, or the internet with it. I can press delete and enter setup
> >> > but
> >> > what should I do from there?
> >> > I can't even restore it with the manufacturer CD, if I put the restore
> >> > CD
> >> > in and let it run, once it gets to the "system restore/ windows XP"
> >> > screen
> >> > the key board input does not function.
> >> > It will time out and select 2 for boot to command prompt from CD-ROM.
> >> > then it will read A:\>
> >> > but I can't type.
> >> > I can type if I take out the CD and let it boot up to the password
> >> > screen
> >> > but I have already I get error code 0x80090019.
> >> >
> >>
> >>
> >>
>
>
>
 
I got another keyboard and got it to start in safe mode. Tha start menue is
not present on the screen.
I hit controll alt delete and new task, whats next?

"pleh" wrote:

> Sorry for posting out of order.
> I finially got it to the screen where you can select safe mode but i cant
> choose one because my arrow keys don't work on that screen. They do work if I
> go into setup by pressing delete.
> Should I purchase a standard keyboard and try that?
>
>
>
> "Ron Badour" wrote:
>
> > In your original post, you did not include the most important information in
> > the error message: "a problem is preventing windows from accurately
> > checking the license for this computer." See if this article helps:
> > http://support.microsoft.com/?kbid=310794
> >
> > You can also try the google archives:
> > http://groups.google.com/groups/sea...+windows+from+accurately+"&qt_s=Search+Groups
> >
> > A PS2 port is round while a USB port is rectangular. The PS2 ports are
> > generally color coded on the back of the PC (purple for keyboard, green for
> > mouse). You might want to borrow a PS2 keyboard and see if that can get you
> > into safe mode should you need to do so.
> >
> > --
> > Regards
> >
> > Ron Badour
> > MS MVP 1997 - 2007
> >
> >
> > "pleh" <pleh@discussions.microsoft.com> wrote in message
> > news:9A16CF43-60BD-48C8-A730-410C81CB2269@microsoft.com...
> > >I included the key because the code as I under stand it, is part of windows
> > > genuine advantage authentication software and I know mine is authentic.
> > > the error code says " a problem is preventing windows from accurately
> > > checking the license for this computer, Error Code: 80090019"
> > >
> > > If I press F8 during start-up, no matter if I hold it down of tap it, it
> > > is
> > > if I am not even doing it. The system will load up to the password screen
> > > or
> > > to the restore screen if I have the CD in.
> > > My keyboard is a wireless and has a cord with a usb and a keyboard plug
> > > together, they are both plugged in and will work except when I get to the
> > > restore screen.
> > >
> > > What is a ps2 port?
> > > the e-machines came with software in it. I have restore cd's that came
> > > with
> > > it. They don't come with a normal silver holographic cd from Microsoft.
> > >
> > > "Ron Badour" wrote:
> > >
> > >> More info please. You included part of your product key--why? Is there
> > >> more to the error notice than the number you provided? Why can't you
> > >> boot
> > >> into safe mode--what happens when you try? Does your keyboard have a USB
> > >> connection? If so, do you have an adapter that allows it to be plugged
> > >> into
> > >> a PS2 port?
> > >>
> > >> --
> > >> Regards
> > >>
> > >> Ron Badour
> > >> MS MVP 1997 - 2007
> > >>
> > >>
> > >> "pleh" <pleh@discussions.microsoft.com> wrote in message
> > >> news:9D7BF6D4-10CC-40F5-AF60-85D18ED47565@microsoft.com...
> > >> >I have genuine xp software product key *****-*****-*****-***8X-TY2KT on
> > >> >an
> > >> > e-machines W2686.
> > >> > Every thing was working normally when I shut it down, when I tried to
> > >> > start
> > >> > it up, it will go all the way to where I enter the password and then I
> > >> > get
> > >> > error code 0x80090019.
> > >> > I can't put it in safe mode with F8, I can't access the start menu or
> > >> > the
> > >> > registry, or the internet with it. I can press delete and enter setup
> > >> > but
> > >> > what should I do from there?
> > >> > I can't even restore it with the manufacturer CD, if I put the restore
> > >> > CD
> > >> > in and let it run, once it gets to the "system restore/ windows XP"
> > >> > screen
> > >> > the key board input does not function.
> > >> > It will time out and select 2 for boot to command prompt from CD-ROM.
> > >> > then it will read A:\>
> > >> > but I can't type.
> > >> > I can type if I take out the CD and let it boot up to the password
> > >> > screen
> > >> > but I have already I get error code 0x80090019.
> > >> >
> > >>
> > >>
> > >>
> >
> >
> >
 
Hi,

Now that you have reached Safe Mode, try using Windows System Restore to
restore the a point just before the problem started.

All About System Restore in WinXP:
http://bertk.mvps.org/index.html

Starting Windows XP in Safe Mode:
http://bertk.mvps.org/html/safemode.html

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org

pleh wrote:
> I got another keyboard and got it to start in safe mode. Tha start menue is
> not present on the screen.
> I hit controll alt delete and new task, whats next?
>
> "pleh" wrote:
>
>> Sorry for posting out of order.
>> I finially got it to the screen where you can select safe mode but i cant
>> choose one because my arrow keys don't work on that screen. They do work if I
>> go into setup by pressing delete.
>> Should I purchase a standard keyboard and try that?
>>
>>
>>
>> "Ron Badour" wrote:
>>
>>> In your original post, you did not include the most important information in
>>> the error message: "a problem is preventing windows from accurately
>>> checking the license for this computer." See if this article helps:
>>> http://support.microsoft.com/?kbid=310794
>>>
>>> You can also try the google archives:
>>> http://groups.google.com/groups/sea...+windows+from+accurately+"&qt_s=Search+Groups
>>>
>>> A PS2 port is round while a USB port is rectangular. The PS2 ports are
>>> generally color coded on the back of the PC (purple for keyboard, green for
>>> mouse). You might want to borrow a PS2 keyboard and see if that can get you
>>> into safe mode should you need to do so.
>>>
>>> --
>>> Regards
>>>
>>> Ron Badour
>>> MS MVP 1997 - 2007
>>>
>>>
>>> "pleh" <pleh@discussions.microsoft.com> wrote in message
>>> news:9A16CF43-60BD-48C8-A730-410C81CB2269@microsoft.com...
>>>> I included the key because the code as I under stand it, is part of windows
>>>> genuine advantage authentication software and I know mine is authentic.
>>>> the error code says " a problem is preventing windows from accurately
>>>> checking the license for this computer, Error Code: 80090019"
>>>>
>>>> If I press F8 during start-up, no matter if I hold it down of tap it, it
>>>> is
>>>> if I am not even doing it. The system will load up to the password screen
>>>> or
>>>> to the restore screen if I have the CD in.
>>>> My keyboard is a wireless and has a cord with a usb and a keyboard plug
>>>> together, they are both plugged in and will work except when I get to the
>>>> restore screen.
>>>>
>>>> What is a ps2 port?
>>>> the e-machines came with software in it. I have restore cd's that came
>>>> with
>>>> it. They don't come with a normal silver holographic cd from Microsoft.
>>>>
>>>> "Ron Badour" wrote:
>>>>
>>>>> More info please. You included part of your product key--why? Is there
>>>>> more to the error notice than the number you provided? Why can't you
>>>>> boot
>>>>> into safe mode--what happens when you try? Does your keyboard have a USB
>>>>> connection? If so, do you have an adapter that allows it to be plugged
>>>>> into
>>>>> a PS2 port?
>>>>>
>>>>> --
>>>>> Regards
>>>>>
>>>>> Ron Badour
>>>>> MS MVP 1997 - 2007
>>>>>
>>>>>
>>>>> "pleh" <pleh@discussions.microsoft.com> wrote in message
>>>>> news:9D7BF6D4-10CC-40F5-AF60-85D18ED47565@microsoft.com...
>>>>>> I have genuine xp software product key *****-*****-*****-***8X-TY2KT on
>>>>>> an
>>>>>> e-machines W2686.
>>>>>> Every thing was working normally when I shut it down, when I tried to
>>>>>> start
>>>>>> it up, it will go all the way to where I enter the password and then I
>>>>>> get
>>>>>> error code 0x80090019.
>>>>>> I can't put it in safe mode with F8, I can't access the start menu or
>>>>>> the
>>>>>> registry, or the internet with it. I can press delete and enter setup
>>>>>> but
>>>>>> what should I do from there?
>>>>>> I can't even restore it with the manufacturer CD, if I put the restore
>>>>>> CD
>>>>>> in and let it run, once it gets to the "system restore/ windows XP"
>>>>>> screen
>>>>>> the key board input does not function.
>>>>>> It will time out and select 2 for boot to command prompt from CD-ROM.
>>>>>> then it will read A:\>
>>>>>> but I can't type.
>>>>>> I can type if I take out the CD and let it boot up to the password
>>>>>> screen
>>>>>> but I have already I get error code 0x80090019.
>>>>>>
>>>>>
>>>>>
>>>
>>>
 
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