Error Code 0x8007043c - some suggestions please

  • Thread starter Thread starter Paula Bateson
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Paula Bateson

Hi,

I have been working with Microsoft since Tuesday 29/1/08 about the fact that
my computer is very S L O W (even the snails are passing it). The technician
that I was working with on Tuesday promised me a call on Friday, but
unfortunately he was sick today and another collegue call instead to try and
help.

My problem is that I cannot get the Microsoft site to do the Windows Updates
and in particular I cannot do the IE7 installation.

The technician on Tuesday left me working in Safe Mode as my computer is so
slow in normal operation.

I got online to Trend Micro and did a 'house call' scan which threw up 60
odd A4 pages of problems, mainly pointing to Cumulative Security Updates for
Internet Explorer and Vulnerability Detections with reference to different
numbers listed after the problem, eg., Cumulative Security Update for
Internet Explorer (834707). Some of the vulnerabilites make reference to
Malware and lists them.

The bottom line of it is that I am still running under Safe Mode as the
technician today said he would get back to me today, he didn't, so I guess
Monday will be the return call.

This is very frustrating as my computer is almost 12 months old, 3.2Ghz with
1Gb RAM, I have plenty of disk space and everything was ok just over a week
ago.

Even the 1.2Ghz machines at work are faster than my baby at the moment.

If anyone has a suggestion as to where I can fix at least point the
technician in the right direction, I would dearly appreciate it.

Another thing, as I live in Rural NSW, just popping it into a computer shop
is out of the question - in fact I do a lot of computer repairs for people
around this area.

Kind regards,


Paula
 
"Paula Bateson" <bateson.family@bigpond.com> wrote in message
news:ucoXE6MZIHA.4324@TK2MSFTNGP03.phx.gbl...
> Hi,
>
> I have been working with Microsoft since Tuesday 29/1/08 about the fact
> that my computer is very S L O W (even the snails are passing it). The
> technician that I was working with on Tuesday promised me a call on
> Friday, but unfortunately he was sick today and another collegue call
> instead to try and help.
>
> My problem is that I cannot get the Microsoft site to do the Windows
> Updates and in particular I cannot do the IE7 installation.
>
> The technician on Tuesday left me working in Safe Mode as my computer is
> so slow in normal operation.
>
> I got online to Trend Micro and did a 'house call' scan which threw up 60
> odd A4 pages of problems, mainly pointing to Cumulative Security Updates
> for Internet Explorer and Vulnerability Detections with reference to
> different numbers listed after the problem, eg., Cumulative Security
> Update for Internet Explorer (834707). Some of the vulnerabilites make
> reference to Malware and lists them.
>
> The bottom line of it is that I am still running under Safe Mode as the
> technician today said he would get back to me today, he didn't, so I guess
> Monday will be the return call.
>
> This is very frustrating as my computer is almost 12 months old, 3.2Ghz
> with 1Gb RAM, I have plenty of disk space and everything was ok just over
> a week ago.
>
> Even the 1.2Ghz machines at work are faster than my baby at the moment.
>
> If anyone has a suggestion as to where I can fix at least point the
> technician in the right direction, I would dearly appreciate it.
>
> Another thing, as I live in Rural NSW, just popping it into a computer
> shop is out of the question - in fact I do a lot of computer repairs for
> people around this area.
>
> Kind regards,
>
>
> Paula
>
Your computer is infected by malware of various kinds. The scan sent you a
60 page report which documents them.
And thus, what have you done to remove the malware?
What kind of AV software are you running?

Malware is the reason that your computer is slow.
Jim
 
Thanks Jim,

That's what I thought I had, but the Microsoft technician didn't want to
listen.

I have Spybot Search & Destroy and Adaware, but my main problem at the
moment is that I can only work in safe mode.

Could you suggest what I can use to remove the malware, usually I am way on
top of these sort of things, but I have been so stressed out by this
problem, that I need some direction from an outside source.

Kind regards,


Paula

"Jim" <j.n@nospam.com> wrote in message
news:k3Joj.1401$R84.726@newssvr25.news.prodigy.net...
>
> "Paula Bateson" <bateson.family@bigpond.com> wrote in message
> news:ucoXE6MZIHA.4324@TK2MSFTNGP03.phx.gbl...
>> Hi,
>>
>> I have been working with Microsoft since Tuesday 29/1/08 about the fact
>> that my computer is very S L O W (even the snails are passing it). The
>> technician that I was working with on Tuesday promised me a call on
>> Friday, but unfortunately he was sick today and another collegue call
>> instead to try and help.
>>
>> My problem is that I cannot get the Microsoft site to do the Windows
>> Updates and in particular I cannot do the IE7 installation.
>>
>> The technician on Tuesday left me working in Safe Mode as my computer is
>> so slow in normal operation.
>>
>> I got online to Trend Micro and did a 'house call' scan which threw up 60
>> odd A4 pages of problems, mainly pointing to Cumulative Security Updates
>> for Internet Explorer and Vulnerability Detections with reference to
>> different numbers listed after the problem, eg., Cumulative Security
>> Update for Internet Explorer (834707). Some of the vulnerabilites make
>> reference to Malware and lists them.
>>
>> The bottom line of it is that I am still running under Safe Mode as the
>> technician today said he would get back to me today, he didn't, so I
>> guess Monday will be the return call.
>>
>> This is very frustrating as my computer is almost 12 months old, 3.2Ghz
>> with 1Gb RAM, I have plenty of disk space and everything was ok just over
>> a week ago.
>>
>> Even the 1.2Ghz machines at work are faster than my baby at the moment.
>>
>> If anyone has a suggestion as to where I can fix at least point the
>> technician in the right direction, I would dearly appreciate it.
>>
>> Another thing, as I live in Rural NSW, just popping it into a computer
>> shop is out of the question - in fact I do a lot of computer repairs for
>> people around this area.
>>
>> Kind regards,
>>
>>
>> Paula
>>
> Your computer is infected by malware of various kinds. The scan sent you
> a 60 page report which documents them.
> And thus, what have you done to remove the malware?
> What kind of AV software are you running?
>
> Malware is the reason that your computer is slow.
> Jim
>
 
Paula Bateson wrote:
> Thanks Jim,
>
> That's what I thought I had, but the Microsoft technician didn't want to
> listen.
>
> I have Spybot Search & Destroy and Adaware, but my main problem at the
> moment is that I can only work in safe mode.
>
> Could you suggest what I can use to remove the malware, usually I am way on
> top of these sort of things, but I have been so stressed out by this
> problem, that I need some direction from an outside source.

Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with David Lipman's Multi_AV and follow instructions to
do all scans in Safe Mode. Please see the special Notes regarding using
Multi_AV in Vista.

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://www.pctipp.ch/downloads/sicherheit/35905/multi_av_scanning_tool.html
- download site

The site is in German but David's tool is in English so don't let that
worry you. Scroll all the way down to almost the bottom of the page and
you'll see a box titled "Infos Zum Download - Multi-AV Scanning Tool".
You'll see "Download von www pctipp.ch" and the live link to download
Multi_AV.

You can also check to see if there are targeted removal steps for your
malware here:
Bleeping Computer removal how-to's -
http://www.bleepingcomputer.com/forums/forum55.html

When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the first link above (not here, please).

Not all tools used will work in Vista and you will need to run them
elevated. If you are unable to remove the infection by following the
general steps, register at one of the HijackThis forums as suggested.

Standard disclaimer: I can't see and test your computer myself, so these
are just suggestions based on many years of being a professional
computer tech suggestions based on what you've written. You should not
take my suggestions as a definitive diagnosis. If you can't do the work
yourself (and there is no shame in admitting this isn't your cup of
tea), take the machine to a professional computer repair shop (not your
local equivalent of BigComputerStore/GeekSquad). Please be aware that
not all local shops are skilled at removing malware and even if they
are, your computer may be so infested that Windows will need to be
clean-installed. If possible, have all your data backed up before you
take the machine into a shop.

The only alternative to going through the malware removal tediously and
systematically, probably with online help from an HJT forum, and taking
the machine to a real professional is to back up your data and do a
clean install of Windows. It's your call.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP
 
"Paula Bateson" <bateson.family@bigpond.com> wrote in message
news:ejMUN5ZZIHA.4684@TK2MSFTNGP06.phx.gbl...
> Thanks Jim,
>
> That's what I thought I had, but the Microsoft technician didn't want to
> listen.
>
> I have Spybot Search & Destroy and Adaware, but my main problem at the
> moment is that I can only work in safe mode.
>
> Could you suggest what I can use to remove the malware, usually I am way
> on top of these sort of things, but I have been so stressed out by this
> problem, that I need some direction from an outside source.
>
> Kind regards,
>
>
> Paula
>
> "Jim" <j.n@nospam.com> wrote in message
> news:k3Joj.1401$R84.726@newssvr25.news.prodigy.net...
>>
>> "Paula Bateson" <bateson.family@bigpond.com> wrote in message
>> news:ucoXE6MZIHA.4324@TK2MSFTNGP03.phx.gbl...
>>> Hi,
>>>
>>> I have been working with Microsoft since Tuesday 29/1/08 about the fact
>>> that my computer is very S L O W (even the snails are passing it). The
>>> technician that I was working with on Tuesday promised me a call on
>>> Friday, but unfortunately he was sick today and another collegue call
>>> instead to try and help.
>>>
>>> My problem is that I cannot get the Microsoft site to do the Windows
>>> Updates and in particular I cannot do the IE7 installation.
>>>
>>> The technician on Tuesday left me working in Safe Mode as my computer is
>>> so slow in normal operation.
>>>
>>> I got online to Trend Micro and did a 'house call' scan which threw up
>>> 60 odd A4 pages of problems, mainly pointing to Cumulative Security
>>> Updates for Internet Explorer and Vulnerability Detections with
>>> reference to different numbers listed after the problem, eg., Cumulative
>>> Security Update for Internet Explorer (834707). Some of the
>>> vulnerabilites make reference to Malware and lists them.
>>>
>>> The bottom line of it is that I am still running under Safe Mode as the
>>> technician today said he would get back to me today, he didn't, so I
>>> guess Monday will be the return call.
>>>
>>> This is very frustrating as my computer is almost 12 months old, 3.2Ghz
>>> with 1Gb RAM, I have plenty of disk space and everything was ok just
>>> over a week ago.
>>>
>>> Even the 1.2Ghz machines at work are faster than my baby at the moment.
>>>
>>> If anyone has a suggestion as to where I can fix at least point the
>>> technician in the right direction, I would dearly appreciate it.
>>>
>>> Another thing, as I live in Rural NSW, just popping it into a computer
>>> shop is out of the question - in fact I do a lot of computer repairs for
>>> people around this area.
>>>
>>> Kind regards,
>>>
>>>
>>> Paula
>>>
>> Your computer is infected by malware of various kinds. The scan sent you
>> a 60 page report which documents them.
>> And thus, what have you done to remove the malware?
>> What kind of AV software are you running?
>>
>> Malware is the reason that your computer is slow.
>> Jim
>>
>
>
The MS technician would want you to use their product. It is better than
none.

Get rid of the malware using Malke's post.

Spybot and Adaware find various bad stuff, but you still need an anti-virus
program.
Almost anything except Norton or McAfee are better than what you have (which
is none).
I use Nod32 on this laptop.
I have used Norton. It is a resource hog.
I use AVG on my desktop.
I have used various others at times. The desktop will run Nod32 shortly.

Jim
 
Hi Jim,

I've just read your post, you are assuming I have no Antivirus Software. I
am in fact running AVG and have never had a problem with it.

I also run Spybot and Adaware, but when I run Spybot I get a popup message
about "SpybotSD.exe - No Disk" - There is no disk in the drive. Please
insert a disk into the drive \Device\Harddisk1\DR6.

Also, as I have a card reader/Floppy drive, when I built my computer the
setup when I turned the computer on, the drives automatically assigned
themselves. My drive, instead of being C: is actually J:, I looked into
reassigning the drives, but apparently I can't change the boot drive to C:

Has anyone got a suggestion as I would like to use the suggested solution
that has been posted, but the program needs C: to run.

Kind regards,


Paula

"Jim" <j.n@nospam.com> wrote in message
news:Zk1pj.6900$Rg1.707@nlpi068.nbdc.sbc.com...
>
> "Paula Bateson" <bateson.family@bigpond.com> wrote in message
> news:ejMUN5ZZIHA.4684@TK2MSFTNGP06.phx.gbl...
>> Thanks Jim,
>>
>> That's what I thought I had, but the Microsoft technician didn't want to
>> listen.
>>
>> I have Spybot Search & Destroy and Adaware, but my main problem at the
>> moment is that I can only work in safe mode.
>>
>> Could you suggest what I can use to remove the malware, usually I am way
>> on top of these sort of things, but I have been so stressed out by this
>> problem, that I need some direction from an outside source.
>>
>> Kind regards,
>>
>>
>> Paula
>>
>> "Jim" <j.n@nospam.com> wrote in message
>> news:k3Joj.1401$R84.726@newssvr25.news.prodigy.net...
>>>
>>> "Paula Bateson" <bateson.family@bigpond.com> wrote in message
>>> news:ucoXE6MZIHA.4324@TK2MSFTNGP03.phx.gbl...
>>>> Hi,
>>>>
>>>> I have been working with Microsoft since Tuesday 29/1/08 about the fact
>>>> that my computer is very S L O W (even the snails are passing it). The
>>>> technician that I was working with on Tuesday promised me a call on
>>>> Friday, but unfortunately he was sick today and another collegue call
>>>> instead to try and help.
>>>>
>>>> My problem is that I cannot get the Microsoft site to do the Windows
>>>> Updates and in particular I cannot do the IE7 installation.
>>>>
>>>> The technician on Tuesday left me working in Safe Mode as my computer
>>>> is so slow in normal operation.
>>>>
>>>> I got online to Trend Micro and did a 'house call' scan which threw up
>>>> 60 odd A4 pages of problems, mainly pointing to Cumulative Security
>>>> Updates for Internet Explorer and Vulnerability Detections with
>>>> reference to different numbers listed after the problem, eg.,
>>>> Cumulative Security Update for Internet Explorer (834707). Some of the
>>>> vulnerabilites make reference to Malware and lists them.
>>>>
>>>> The bottom line of it is that I am still running under Safe Mode as the
>>>> technician today said he would get back to me today, he didn't, so I
>>>> guess Monday will be the return call.
>>>>
>>>> This is very frustrating as my computer is almost 12 months old, 3.2Ghz
>>>> with 1Gb RAM, I have plenty of disk space and everything was ok just
>>>> over a week ago.
>>>>
>>>> Even the 1.2Ghz machines at work are faster than my baby at the moment.
>>>>
>>>> If anyone has a suggestion as to where I can fix at least point the
>>>> technician in the right direction, I would dearly appreciate it.
>>>>
>>>> Another thing, as I live in Rural NSW, just popping it into a computer
>>>> shop is out of the question - in fact I do a lot of computer repairs
>>>> for people around this area.
>>>>
>>>> Kind regards,
>>>>
>>>>
>>>> Paula
>>>>
>>> Your computer is infected by malware of various kinds. The scan sent
>>> you a 60 page report which documents them.
>>> And thus, what have you done to remove the malware?
>>> What kind of AV software are you running?
>>>
>>> Malware is the reason that your computer is slow.
>>> Jim
>>>
>>
>>
> The MS technician would want you to use their product. It is better than
> none.
>
> Get rid of the malware using Malke's post.
>
> Spybot and Adaware find various bad stuff, but you still need an
> anti-virus program.
> Almost anything except Norton or McAfee are better than what you have
> (which is none).
> I use Nod32 on this laptop.
> I have used Norton. It is a resource hog.
> I use AVG on my desktop.
> I have used various others at times. The desktop will run Nod32 shortly.
>
> Jim
>
 
On Feb 1, 5:31 pm, "Paula Bateson" <bateson.fam...@bigpond.com> wrote:
> Hi,
>
> I have been working with Microsoft since Tuesday 29/1/08 about the fact that
> my computer is very S L O W (even the snails are passing it). The technician
> that I was working with on Tuesday promised me a call on Friday, but
> unfortunately he was sick today and another collegue call instead to try and
> help.
>
> My problem is that I cannot get the Microsoft site to do the Windows Updates
> and in particular I cannot do the IE7 installation.
>
> The technician on Tuesday left me working in Safe Mode as my computer is so
> slow in normal operation.
>
> I got online to Trend Micro and did a 'house call' scan which threw up 60
> odd A4 pages of problems, mainly pointing to Cumulative Security Updates for
> Internet Explorer and Vulnerability Detections with reference to different
> numbers listed after the problem, eg., Cumulative Security Update for
> Internet Explorer (834707). Some of the vulnerabilites make reference to
> Malware and lists them.
>
> The bottom line of it is that I am still running under Safe Mode as the
> technician today said he would get back to me today, he didn't, so I guess
> Monday will be the return call.
>
> This is very frustrating as my computer is almost 12 months old, 3.2Ghz with
> 1Gb RAM, I have plenty of disk space and everything was ok just over a week
> ago.
>
> Even the 1.2Ghz machines at work are faster than my baby at the moment.
>
> If anyone has a suggestion as to where I can fix at least point the
> technician in the right direction, I would dearly appreciate it.
>
> Another thing, as I live in Rural NSW, just popping it into a computer shop
> is out of the question - in fact I do a lot of computer repairs for people
> around this area.
>
> Kind regards,
>
> Paula

1. Download and run firefox to protect your from future spyware
attacks and pop ups which are coming in through internet explorer
(Trojan downloaders, win32 ) .Then update your windows through firefox
http://securitynewsfromthenet.blogspot.com/2007/05/spyware-fighter-essentials.html

2. Run the vundo and combo fix
http://securitynewsfromthenet.blogspot.com/2007/05/vundofix-and-combo-fix.html

3. Run the anti spyware remove programs spybot
http://securitynewsfromthenet.blogspot.com/2007/03/spybot-search-and-destroy-spyware-and.html

and superantispyware
http://securitynewsfromthenet.blogspot.com/2007/04/superantispyware-home-edition-free.html
to get rid of the nasties

4. Run a free online virus scan to be sure you computer is virus and
spyware free.
http://securitynewsfromthenet.blogspot.com/2007/03/online-virus-scan.html
download and run McAfee Avert Stinger
Stinger is a stand-alone utility used to detect and remove specific
viruses
http://vil.nai.com/vil/stinger/stinger.htm

5. Get the clean up tools to clean up the spyware from your temp
folder (the place they are stored when downloaded by internet
explorer)
http://securitynewsfromthenet.blogspot.com/2007/03/clean-up-tools-to-prevent-people-from.html
 
Use Nod32 to get rid of different malware.

--
V
This posting is provided "AS IS" with no warranties, and confers no
rights.
"Paula Bateson" <bateson.family@bigpond.com> wrote in message
news:udLSpsfZIHA.600@TK2MSFTNGP02.phx.gbl...
> Hi Jim,
>
> I've just read your post, you are assuming I have no Antivirus Software.
> I am in fact running AVG and have never had a problem with it.
>
> I also run Spybot and Adaware, but when I run Spybot I get a popup message
> about "SpybotSD.exe - No Disk" - There is no disk in the drive. Please
> insert a disk into the drive \Device\Harddisk1\DR6.
>
> Also, as I have a card reader/Floppy drive, when I built my computer the
> setup when I turned the computer on, the drives automatically assigned
> themselves. My drive, instead of being C: is actually J:, I looked into
> reassigning the drives, but apparently I can't change the boot drive to C:
>
> Has anyone got a suggestion as I would like to use the suggested solution
> that has been posted, but the program needs C: to run.
>
> Kind regards,
>
>
> Paula
>
> "Jim" <j.n@nospam.com> wrote in message
> news:Zk1pj.6900$Rg1.707@nlpi068.nbdc.sbc.com...
>>
>> "Paula Bateson" <bateson.family@bigpond.com> wrote in message
>> news:ejMUN5ZZIHA.4684@TK2MSFTNGP06.phx.gbl...
>>> Thanks Jim,
>>>
>>> That's what I thought I had, but the Microsoft technician didn't want to
>>> listen.
>>>
>>> I have Spybot Search & Destroy and Adaware, but my main problem at the
>>> moment is that I can only work in safe mode.
>>>
>>> Could you suggest what I can use to remove the malware, usually I am way
>>> on top of these sort of things, but I have been so stressed out by this
>>> problem, that I need some direction from an outside source.
>>>
>>> Kind regards,
>>>
>>>
>>> Paula
>>>
>>> "Jim" <j.n@nospam.com> wrote in message
>>> news:k3Joj.1401$R84.726@newssvr25.news.prodigy.net...
>>>>
>>>> "Paula Bateson" <bateson.family@bigpond.com> wrote in message
>>>> news:ucoXE6MZIHA.4324@TK2MSFTNGP03.phx.gbl...
>>>>> Hi,
>>>>>
>>>>> I have been working with Microsoft since Tuesday 29/1/08 about the
>>>>> fact that my computer is very S L O W (even the snails are passing
>>>>> it). The technician that I was working with on Tuesday promised me a
>>>>> call on Friday, but unfortunately he was sick today and another
>>>>> collegue call instead to try and help.
>>>>>
>>>>> My problem is that I cannot get the Microsoft site to do the Windows
>>>>> Updates and in particular I cannot do the IE7 installation.
>>>>>
>>>>> The technician on Tuesday left me working in Safe Mode as my computer
>>>>> is so slow in normal operation.
>>>>>
>>>>> I got online to Trend Micro and did a 'house call' scan which threw up
>>>>> 60 odd A4 pages of problems, mainly pointing to Cumulative Security
>>>>> Updates for Internet Explorer and Vulnerability Detections with
>>>>> reference to different numbers listed after the problem, eg.,
>>>>> Cumulative Security Update for Internet Explorer (834707). Some of the
>>>>> vulnerabilites make reference to Malware and lists them.
>>>>>
>>>>> The bottom line of it is that I am still running under Safe Mode as
>>>>> the technician today said he would get back to me today, he didn't, so
>>>>> I guess Monday will be the return call.
>>>>>
>>>>> This is very frustrating as my computer is almost 12 months old,
>>>>> 3.2Ghz with 1Gb RAM, I have plenty of disk space and everything was ok
>>>>> just over a week ago.
>>>>>
>>>>> Even the 1.2Ghz machines at work are faster than my baby at the
>>>>> moment.
>>>>>
>>>>> If anyone has a suggestion as to where I can fix at least point the
>>>>> technician in the right direction, I would dearly appreciate it.
>>>>>
>>>>> Another thing, as I live in Rural NSW, just popping it into a computer
>>>>> shop is out of the question - in fact I do a lot of computer repairs
>>>>> for people around this area.
>>>>>
>>>>> Kind regards,
>>>>>
>>>>>
>>>>> Paula
>>>>>
>>>> Your computer is infected by malware of various kinds. The scan sent
>>>> you a 60 page report which documents them.
>>>> And thus, what have you done to remove the malware?
>>>> What kind of AV software are you running?
>>>>
>>>> Malware is the reason that your computer is slow.
>>>> Jim
>>>>
>>>
>>>
>> The MS technician would want you to use their product. It is better than
>> none.
>>
>> Get rid of the malware using Malke's post.
>>
>> Spybot and Adaware find various bad stuff, but you still need an
>> anti-virus program.
>> Almost anything except Norton or McAfee are better than what you have
>> (which is none).
>> I use Nod32 on this laptop.
>> I have used Norton. It is a resource hog.
>> I use AVG on my desktop.
>> I have used various others at times. The desktop will run Nod32 shortly.
>>
>> Jim
>>
>
>
 
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