Kick
Active Member
Hi,
I have just purchased an Ubuntu 18.04 desktop computer with a GigabyteH310M H motherboard.
All worked well for the first few weeks but a certain lack of reliability has crept in regarding booting. It may be coincidence but generally the failure to boot happens when the room temperature is lower than normal at around 18 degrees C or lower (first thing in the morning). When this problem occurs, I enter the BIOS and reset the boot order as the SDD with the Ubuntu operating system has been demoted in the boot order and the system tries to boot from UEFIXE IP$ RealtekPCIeGBE FamilyController which is at position #1. When I move ubuntu(P1:ADATA SU650) to position #1, save the changes and exit the BIOS, the system boots correctly. Any system restarts and reboots from a powered down situation are generally normal during the rest of the day.
I have been in touch with the manufacturer who sent me a link for a BIOS update file. I have carried out the update and all seemed well for a few days with the the system even booting correctly one morning with the room temperature at 17.8 degrees C. However the problem returned with a failure at 18.1 degrees C one morning. I had previously changed the CMOS battery (with the permission of the manufacturer) just in case that was the centre of the problem but that made no difference.
I carried out further tests and entered the BIOS to find that, sometimes after a boot failure, the only item listed in the boot order is UEFIXE IP$ RealtekPCIeGBE FamilyController and ubuntu(P1:ADATA SU650) does not appear at all. Fortunately ubuntu(P1:ADATA SU650) is still listed in Boot Options and I have been able to boot the system from there. On reporting back to the manufacturer, they suggested that, in the light of what I had observed, the problem was likely to be with the SDD and that I should return it to them for a replacement. They wanted me to open the case and remove the drive rather than return the complete computer to their base. If I were to do what they asked, I would want to create a system backup image (since carried out) and I would want to be able to boot the computer from my live Puppy Xenial DVD in order to access data on my internal HDD. (The Puppy Xenial DVD has all the necessary programs to view and edit my data files). To test how effective this would be, I first booted Ubuntu, opened the DVD drive and inserted the the Puppy Xenial DVD. I then entered the BIOS on a restart and moved UEFIRW-24D5MT (the DVD drive) to position #1 in the boot order with ubuntu(P1:ADATA SU650) now at #2 and UEFIXE IP$ RealtekPCIeGBE FamilyController at position#3. When I restarted the system, the Puppy Xenial DVD booted as one would normally expect. However, I have since noticed that once I remove the Puppy Xenial DVD, entering the BIOS reveals that UEFIRW-24D5MT is no longer listedin the boot order. Inserting the DVD and opening the BIOS once more still does not list UEFIRW-24D5MT in the boot order. To me, as a non-expert, this would seem to suggest the erratic boot problem I am experiencing is not just an SDD problem but something to do with a component on the motherboard or the SATA links.
As many of the contributors to this forum are professional experts, I would welcome comments as the symptoms I am experiencing may be familiar. I have the option to return the computer to base but obviously I would prefer a resolution that obviates the need to do that.
Thank you.
I have just purchased an Ubuntu 18.04 desktop computer with a GigabyteH310M H motherboard.
All worked well for the first few weeks but a certain lack of reliability has crept in regarding booting. It may be coincidence but generally the failure to boot happens when the room temperature is lower than normal at around 18 degrees C or lower (first thing in the morning). When this problem occurs, I enter the BIOS and reset the boot order as the SDD with the Ubuntu operating system has been demoted in the boot order and the system tries to boot from UEFIXE IP$ RealtekPCIeGBE FamilyController which is at position #1. When I move ubuntu(P1:ADATA SU650) to position #1, save the changes and exit the BIOS, the system boots correctly. Any system restarts and reboots from a powered down situation are generally normal during the rest of the day.
I have been in touch with the manufacturer who sent me a link for a BIOS update file. I have carried out the update and all seemed well for a few days with the the system even booting correctly one morning with the room temperature at 17.8 degrees C. However the problem returned with a failure at 18.1 degrees C one morning. I had previously changed the CMOS battery (with the permission of the manufacturer) just in case that was the centre of the problem but that made no difference.
I carried out further tests and entered the BIOS to find that, sometimes after a boot failure, the only item listed in the boot order is UEFIXE IP$ RealtekPCIeGBE FamilyController and ubuntu(P1:ADATA SU650) does not appear at all. Fortunately ubuntu(P1:ADATA SU650) is still listed in Boot Options and I have been able to boot the system from there. On reporting back to the manufacturer, they suggested that, in the light of what I had observed, the problem was likely to be with the SDD and that I should return it to them for a replacement. They wanted me to open the case and remove the drive rather than return the complete computer to their base. If I were to do what they asked, I would want to create a system backup image (since carried out) and I would want to be able to boot the computer from my live Puppy Xenial DVD in order to access data on my internal HDD. (The Puppy Xenial DVD has all the necessary programs to view and edit my data files). To test how effective this would be, I first booted Ubuntu, opened the DVD drive and inserted the the Puppy Xenial DVD. I then entered the BIOS on a restart and moved UEFIRW-24D5MT (the DVD drive) to position #1 in the boot order with ubuntu(P1:ADATA SU650) now at #2 and UEFIXE IP$ RealtekPCIeGBE FamilyController at position#3. When I restarted the system, the Puppy Xenial DVD booted as one would normally expect. However, I have since noticed that once I remove the Puppy Xenial DVD, entering the BIOS reveals that UEFIRW-24D5MT is no longer listedin the boot order. Inserting the DVD and opening the BIOS once more still does not list UEFIRW-24D5MT in the boot order. To me, as a non-expert, this would seem to suggest the erratic boot problem I am experiencing is not just an SDD problem but something to do with a component on the motherboard or the SATA links.
As many of the contributors to this forum are professional experts, I would welcome comments as the symptoms I am experiencing may be familiar. I have the option to return the computer to base but obviously I would prefer a resolution that obviates the need to do that.
Thank you.