Hi,
firstly I apologize , I am not technically minded.
Recently my Mac desk top refuses to open my mail account , it just says “retry” ignore” “ report to apple”
none of which has helped, I have email, & gmail. Can anyone guide me as to what to do please ?
Next thing it to rebuild the preference file. I'm not a Mac user any longer, so I had to search for the instructions which I found here 11 easy ways to fix Apple Mail not working
In Finder, click Go > Go to Folder
Enter the following file path and press the Return key to go there: ~/Library/Containers/com.apple.mail/Data/Library/Preferences
After that, drag the com.apple.mail.plist file to your Desktop to reset the preferences
Now reboot your machine and reopen the Mail app
If Mail still doesn’t work properly, move the plist file from your Desktop back into the Preferences folder to restore your preferences.
Next thing it to rebuild the preference file. I'm not a Mac user any longer, so I had to search for the instructions which I found here 11 easy ways to fix Apple Mail not working
In Finder, click Go > Go to Folder
Enter the following file path and press the Return key to go there: ~/Library/Containers/com.apple.mail/Data/Library/Preferences
After that, drag the com.apple.mail.plist file to your Desktop to reset the preferences
Now reboot your machine and reopen the Mail app
If Mail still doesn’t work properly, move the plist file from your Desktop back into the Preferences folder to restore your preferences.
Thanks again Tony,
followed the instruction, but hit dead end at the first stage, typed in the ~/Library/Containers/com.apple.mail/Data/Library/Preferences
and got this message ….
folder can’t be found.
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