Doesn't see files on Optical drive

[Tony D]

Windows 10 machine (1709) see CDs. When I insert a CD and try to open it, the computer opens the drawer and says to insert a disk.
I tried another(known good) optical drive - same issue. I tried several CDs - same issue.

Device Manager - looks good.

Remember the Upper Filter issue from years ago? It was like that. Although the Upper Filter issue was fixed in 2016 in Windows 10, I removed the registry value anyway. Still no joy. Problem persisted in Safe Mode.

Any thoughts?

 

[plodr]

See if anything here helps
https://support.microsoft.com/en-us...s-not-recognized-by-windows-or-other-programs

 

[Tony D]

Thanks plodr. That's funny, my customer brought me that same article.
That article doesn't pertain because the device is seen by Windows and the Device Manager says it's good.

 

[starbuck]

What CD/DVD playing software are you using?

 

[Tony D]

No software. Just trying to see the files on the media.

 

[plodr]

Here's a thread. It deals with an AMD processor so it might not be applicable if the computer has Intel. It is specific to the CD/DVD drive doesn't show in Windows Explorer Win 10.
CD/DVD drive not appearing in File Explorer since latest Windows 10 update

post # 5 and 6

I updated the SATA controller driver in device manager

 

[Rustys]

Have you tried a different drive and or that drive in a different system to see if it works there?

Have you tried booting from it? This may tell you it it may be an OS issue or Drive.

 

[Tony D]

I hadn't thought of trying to boot from it. Good idea.

I know the drive works because I ended up connecting the optical drive via a USB adapter to the same computer. In that situation, everything worked nicely.

I thought it may have been the SATA cable inside the computer. However, I was able to uninstall the optical drive in Device Manager. When I restarted, the computer loaded the driver. That tells me the SATA data cable is good. I should have tried another cable anyway.