Dell Inspiron N5010 shutdown issue

[mikehende]

Hey guys, person just brought this laptop to me running win7, claiming his wife says it freezes when online and a popup appears, I am waiting for his wife to call me to explain further as I am not seeing any of those issues, the net is working fine and no popup appears anytime, I can navigate around his system fine, laptop works fast and normal. What I am noticing is that it will not shut down using the start tab, also won't restart, it will only hibernate so only a hard shutdown is working. Also pressing ctrl+alt+delete is not bringing up the task manager, any ideas please?

 

[allheart55 (Cindy E)]

Check to see what the power options are set as, Mike.
That could be what is causing the no shutdown problem.

As for the popup, without knowing what type of popup or what it says, it's hard to say.

I have seen when power options are configured incorrectly, a Windows system popup
appears saying the computer is not performing properly and to change power options
to enhance performance. It only appears after the laptop has slowed down considerably
and has been in use for awhile.

 

[mikehende]

Whoa, good call Cindy! It was on Power Saver, I changed to Balanced then Restore default settings and that now all shut down options are working, thank you very much! However, I think there are malware issues too on this machine so I will now do some malware cleaning, will report back.

 

[allheart55 (Cindy E)]

Let us know what happens, Mike.
If you need malware removal assistance, we have an excellent team here.

 

[mikehende]

Oh I know that, Pete has taught me well over the years so I only post here when I need his advanced help, get back to you.

 

[mikehende]

Well, laptop is virus free, found trojans, adwares and some junk but only issue is task manager is not opening?

 

[allheart55 (Cindy E)]

It could be a problem with the keyboard itself. Have you tried right clicking at the bottom of the taskbar and selecting task manager to bring it up?

 

[mikehende]

Cindy, you amaze me sometimes, that works. I think the Alt key is not working because no shortcut is working with that key in the combination.

 

[mikehende]

No, something's up here, the Alt key is working so all 3 keys [alt, ctrl and delete] are working when tested individually.

 

[allheart55 (Cindy E)]

You might have some residual malware remaining, Mike.
Some types of malware have been known to disable the task manager.

 

[mikehende]

Ctrl+shift+Esc key combo opens task manager.

 

[Ratchet Infotech]

Install Avast Antivirus software!!!. your problems is just because of virus.