Dell 1505 laptop registry prompt.

[allheart55 (Cindy E)]

You're very welcome, Mike.

In reference to the other computer with the ransomware, I would try Recuva first, it is the best freeware file recovery that I have ever used.

 

[mikehende]

Actually there is now an error prompt on startup on the desktop "cli.exe - Application error"

 

[mikehende]

This started happening after I installed the ATI graphics driver but without that driver the dvd won;t show as clear

 

[allheart55 (Cindy E)]

Yeah, that's the ATI graphics driver.
It's part of the ATI Catalyst Control Center.
Do you have .net framework installed?

https://www.microsoft.com/en-us/download/details.aspx?id=17851

Have you tried to uninstall just the Control center and leave the updated video driver.

 

[mikehende]

No, I was trying to follow these instructions which did not work:

https://support.microsoft.com/en-us/kb/310353

 

[mikehende]

After installing net framework 4, I am getting a new error prompt "cli.exe- Net framework initialization error- Unable to find a version of the runtime to run the application"

 

[allheart55 (Cindy E)]

Try uninstalling the ATI CCC, Mike.

 

[mikehende]

All looks fine now, great work Cindy!

 

[allheart55 (Cindy E)]

I'm happy to help!